2. Definitions Statistics [Your Bank] Plan Training Testing
Objectives
Definitions
Statistics
[Your Bank] Plan
Training
Testing

3. Definitions Pandemic Epidemic Endemic
An epidemic (a sudden outbreak) that becomes very widespread and affects a whole region, a continent, or the world.
Epidemic
An epidemic affects more than the expected number of cases of disease occurring in a community or region during a given period of time. A sudden severe outbreak within a region or a group.
Endemic
An endemic is present in a community at all times but in low frequency. An endemic is continuous as in the case of malaria in some areas of the world.

4. Influenza Respiratory Infection
Transmission: Contact with respiratory secretions from an infected person who is coughing and sneezing.
Incubation Period: 1 to 5 days from exposure to onset of symptoms.
Communicability: Maximum 1 to 2 days before to 4 to 5 days after onset of symptoms.
Timing: Peak usually occurs December through March in North America.

5. Influenza Symptoms Rapid Onset of:
Fever
Chills
Body aches
Sore throat
Non-productive cough
Runny nose
Headache
Influenza is NOT the nausea / vomiting / diarrhea that people call the stomach flu.

6. Influenza is a serious illness
Annual deaths: 36,000*
Hospitalizations: 200,000*
5 to 20% of general population infected.
Those at greatest risk:
Persons 65 and older
Persons with chronic diseases
Infants
Pregnant women
Nursing home residence
*Average annual estimates during the 1990’s

7. Influenza–Pandemic Global outbreak with:
Novel virus, all or most susceptible
Transmissible from person to person
Wide geographic spread
High absenteeism
Extreme psychological impacts on the workforce

8. Influenza–Pandemic Small businesses at greatest risk
Pandemic will spread in waves, and the timing of the second wave varies.
1957–second wave 3 months after peak of first wave (Asian Flu)
1968–second wave 12 months after peak of the first wave (Hong Kong Flu)

9. Pandemic Worldwide Mortality Projections
2 to 4 million
20 to 50 million
36 to 177 million
“No one knows how many are likely to die in the next human influenza pandemic . . .The numbers are all over the place."
Dr. Klaus Stöhr
Senior Virologist
World Health Organization
New York Times quote

10. Facing Uncertainty How much warning will there be?
How long will it take to create a vaccine? (4 to 6 months or 12 to 18 months)
Once created, who will be vaccinated?
How fast will the pandemic travel around the world?
What percentage of those infected will die?

11. Perspective

12. Spread of the 1918 Pandemic

13. What prompted this type of plan?
Interagency Advisory on Pandemic Influenza Preparedness
FDIC FIL ; OCC ; OTS #237 (Issued March 15, 2006).
The Advisory tasked us with creating a Pandemic Influenza Plan.
The Pandemic Influenza Plan will be an addition to our Business Continuity Plan (BCP).

14. Pandemic Worldwide What are the new issues to consider in Business Continuity Planning?
When will the Pandemic portion of the BCP be activated, I.e.,triggering event?
How will we handle the loss of people and services, instead of equipment?
What do we anticipate to be the impact on our Human Resources policies?
How do we keep open the lines of communication of an outbreak occurs?

15. Activating Plan in Phases
This is how we will activate the plan:
Phase One: Current Situation
Phase Two: Epidemic in Foreign Location
Phase Three: Outbreak in the U.S.
Phase Four: Outbreak Affects Critical Infrastructure
Phase Five: After the Worst of the Outbreak

16. Phase One Current Situation
Limit planning to stockpiling basic supplies.
Hand sanitizer
Kleenex tissues
Latex gloves
Etc.

17. Phase Two Epidemic in foreign location
Briefings held with staff (discuss HR policies)
Hold Staff meetings to review Pandemic HR policies.
Discuss what staffing changes to be made.
Identify what services to reduce or suspend.

18. Phase Three Outbreaks in the United States
Limit contact among employees.
Split staff into teams
Cancel face to face meetings

19. Phase Four Outbreak affects critical infrastructure
Full Plan Implementation

20. Phase Five After worst of outbreak
Slowly move towards normal functions.
Planning is not over until a vaccine is created and distributed.

21. Critical Infrastructure
Identify people-dependant processes and functions
Staffing
Teller Functions
Retail Banking
Lending

22. Customer Communications
Tools with which to communicate our plan and status to customers.
Statement messages
Website
Outdoor signage
Notices

23. Pandemic Human Resources Policies
During outbreak, several policies will go into effect, including:
Staffing and scheduling
Compensation
Staff communication

24. Staffing and Scheduling
All face to face meetings will be canceled when we reach Phase Three.
Employee movement between departments will be limited in an effort to decrease exposure.
Employee showing signs of illness will be sent home immediately.
Any employee witnessing a fellow employee showing flu like symptoms should notify their supervisor immediately.

25. Staffing and Scheduling
If you are ill or suspect you are ill with the flu you should stay home.
All staff members able to work will be split into "shifts" to ensure that there are enough employees to cover critical business process.
Employees able to work from home will be instructed to do so.
This may be an on again off again solution to cover needed positions at the bank.
Bank hours will be changed to:
Drive up: [type in details]
Lobby: [type in details]

26. Compensation
Management and ownership understand that financial hardship will be a concern for all staff members.
Therefore, during an outbreak, the following compensation polices will go into effect:
Sick leave or PTO will be paid as follows:
Forced leave will include: [type in details]
Hazard Pay will be: [type in details]

27. Staff Communication
The bank is committed to ongoing and open communications with all staff members during times of crisis. In the event of a pandemic outbreak a voice mail [type in details] will be setup for all employees to report their status.
The voice mail will be monitored to ensure there are enough employees to cover the needed positions at the bank.
The bank is committed to maintain constant truthful communication.

28. Testing
The Pandemic Influenza Plan will be tested annually, including:
Testing remote connectivity
Testing cross training
Tabletop testing

29. Questions?