1. Topic Selling Process and Selling Skills
Dr. Prasad Begde

2. Selling process Pre sale preparation prospecting
Pre approach before the interview
Approach to the customer
Follow up the action
Closing the sale
Handling customer objections
Sale presentation

3. Selling Skills Communication skills Listening skills
Negotiation and conflict resolution skills
Listening skills
Problem solving skills

4. Selling functions
Order takers
Order creators
Order getters

5. Emerging trends in sales management
Technology
New selling methods
Global and ethical issues
Diversity
Relationship selling and customer orientation