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5.CONFLICT RESOLUTION
The Quality of our lives depends not on whether or not we have conflicts, but on how we respondto them.
TYPES OF CONFLICT
1. Intrapersonal conflict.-Goal &Role Conflict
2. Interpersonal conflict
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2. 5.CONFLICT RESOLUTION SOURSES OF CONFLICT 1.Ego
2. Poorly defined authority & responsibility
3. Power
4. Interest
5. Greed
6. Diff. invalue system
7. Complex work situations.

3. 5.CONFLICT RESOLUTION Skills for conflict resolutions
*Critical listining &communication skills
*Negotiation&mediation
*Decision making
*Interpersonal skills
*Team building &networking of people
*Critical &objective thinking for conflict analysis

4. 5.CONFLICT RESOLUTION Steps in conflict resolution
1. Mapping of conflict
2. Negotiating

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5.CONFLICT RESOLUTION
STYLES OF CONFLICT MANAGEMENT
* Collaborating style
*Competing style
*Co-operating style
*Avoiding style
*Compromising style
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