1. Principles of Management
Conflict Management
Principles of Management
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2. Objectives IDENTIFY the major sources of conflict.
IDENTIFY the five basic conflict management styles.
DETERMINE PO1 accountability in managing conflict within the work environment.
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3. Sources of Conflict Activity
Work Environment Source of Conflict
Factors that Contribute
Preventable
Yes or No
Conflict Management Styles
Example:
Invading Personal Space
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4. Conflict Management Styles
Win-Lose – disregard of the impact on the other party
Lose-Win – one party places the opponent’s interests above theirs
Lose-Lose – withdraw or suppress the conflict
Win-Win – each party has the desire to satisfy fully the concerns of all parties involved
Compromising – each party is willing to give up something
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5. Sources of Conflict Activity
Work Environment Source of Conflict
Factors that Contribute
Preventable
Yes or No
Conflict Management Styles
Example:
Invading Personal Space
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