1. BS EN15038 Translation Services – Service Requirements
Why does it need a
Guide-Book

2. 1st TSP Standard in the UK
Yet another language to learn
Standards and standards
requirements and recommendations
Vertical and horizontal
To implement or not to implement, that is the question

3. It is a “Service” standard
“Product” with at least one deliverable at the interface with the customer
“product standard” must not be confused with a “management system” standard

4. Quality v Quality
Quality assurance, quality management and systems there-for are one thing
Product quality is another
A system to deliver standard product quality is not a quality management system

5. Quality Manuals What is a quality manual Do you need a quality manual
No! So what do you need?

6. Certification or Declaration
Why certify when you can declare?
Why declare when certification is your goal?
What is an “evidenced declaration”?

7. Questions