1. Old Street Rugby
Member Survey 2016

2. Why conduct a member survey?
issues on and off the field
Wanted a better understanding
Turbulent few seasons
Lack of success on the pitch
Poor attendance at training
Poor attendance on match days
Low morale?
Commitment issues?
What do members want from their club?
What can the club do to improve the situation?
What can members do to improve the situation?
Last year’s survey was successful and useful, let’s repeat it to stay on top of our game

3. 55 completed interviews among club members
To whom did we speak?
55 completed interviews among club members
Team associated with
No. of seasons with Old Street

4. What does Old Street Rugby mean to its members?

5. The club is very well regarded by its members
Rating 8+
69%
Rating 8+
91%
NPS 78

6. Reasons for non attendance
We are busy people, work and personal commitments often come before training
Frequency of attending training
Reasons for non attendance

7. And our busy lives often extend to the weekend
Availability on match days
Reasons for non availability on match days

8. What do members think is important when it comes to their rugby club?
Importance of various aspects of a rugby club

9. 2015 gave us clear areas where we need to focus
KEY STRENGTHS
Average: 7.1
KEY WEAKNESSES
Average: 6.8

10. Surprising results from the 2003 survey…
KEY STRENGTHS
David Bailey
Everyone Else
UNIMPORTANT WEAKNESSES

11. In 2016, the areas or focus are consistent
Average: 7.7
Average: 7.4

12. In 2016, the areas or focus are consistent
KEY STRENGTHS
Average: 7.7
KEY WEAKNESSES
Average: 7.4

13. But… there have been clear improvements compared with last year
Performance of Old Street against various aspects of a rugby club – 2016 vs. 2015

14. And direct improvements have been recognised by longer-standing members
% Better
70%
64%
55%
41%
30%

15. “ “ “ “ “ “ “ “ “ Any other comments…
Would be nice to improve the bar situation after games. Perhaps having players chip in for jugs before the game so there is less waiting after? Or bringing our own if that is allowed. Just thinking back to before the food at the marshes, and more players made a night of it at the howl. “
Encourage more attendance at training, the best sessions are the well attended ones. Win more games. Few more organised socials, to encourage team bonding.
We're doing well for a pub team. Let's be even more ambitious and work hard on the field and enjoy off the field as a club. “ “ “
A coach who can commit to being at training on Tuesdays and also at matches. A physio for the 2nd XV for fixtures at the Marshes.
Compulsory training for selection policy. While the people at the club do a fantastic job and cannot be faulted for effort, the low numbers at training does not allow for any improvement and makes going often a useless exercise.
The banning of Jack McCarthy from all forms of social media. Would be nice to play the odd away game together with another side, 1 n 2s etc.. “ “ “
More regular social events. Perhaps one Saturday month dedicated to whole club coming together, rather than just individual teams. Pub crawl etc great fun... let's do more!
Excellent club, a rare balance of really excellent and structured training from which I have benefited greatly, while allowing third team types to play for the fun of the game, and a great bunch of characters with no chips on their shoulders or overblown egos. Feel like I have found a new home in London! And well done Haines and Lynn!
I love this club

16. Let’s all play our part in contributing to the future success of the club
Coaching influence
Player influence
Everyone benefits
Make things better at the club
Team selection
Commitment level expected from players
Attitude to training
Attendance at training
Quality of the rugby
Success on the pitch
Clear improvements have been made in important areas, but there’s still plenty of work to do.