1. R5FX – How to complain
We're sorry that you would like to make a complaint. Your feedback is important to us and letting us know when you're unhappy gives us the opportunity to fix things for you and improve our service for everybody.
Here’s how you can make a complaint:
By phone:
In the UK call: 44 (0)
In Singapore call: By
By post in the UK:
R5FX Ltd
Studio 420 Metal Box Factory
30 Great Guilford Street
London
SE1 0HS
By post in Singapore:
R5FX Pte Ltd
City Hub # Collyer Quay Singapore
What happens next:
We'll contact you to let you know that we have received your complaint and to confirm that we're looking into it. We’ll also tell you when you can expect to hear back from us.
At the same time, we will provide you with a reference number, so we can always find your information quickly when you contact us.
We aim to solve problems straight away, but more complex issues take a little longer. If we need to look into things in more detail we'll send you an update on our progress and keep you informed along the way.
Our final response
When we've thoroughly looked into your complaint, we'll write to let you know our findings. This will be a detailed letter that outlines what we found and what we plan to do as a result. We will request your feedback on whether we have resolved your complaint satisfactorily – please do let us know if you are still unhappy.