1. Marriott International
Title
Date

2. interTouch Quadriga Our Vision Our Mission
Be the Premier Global Supplier of Technologies & Services to the Hospitality Industry
Our Mission
Discover, Develop and Deliver Innovative Technologies that are integrated into a Unified Platform to fuel value & engagement through our relentless focus on a global Guest Experience

3. Global Market Leader Innovative & Industry Leading Products
Global Software Platform

4. iQx Suite of Solutions Global Enterprise Technology Platform
Centralized Management System for all integrated solutions
iQx integrated certification program for 3rd party products

5. Global Footprint
1000 Employees
64 Offices
103 Countries
396,000 Rooms

6. Marriot Install Base – Europe 74 Hotels1
Marriott
Starwood
North Africa 3 8
Austria 2
Belgium 1
Bonaire
Bulgaria
France
Georgia
Germany 4
Greece
Guinea
Hungary
Ireland
Italy 12
Kazakhstan
Netherlands
Poland
Portugal
Russia
Spain 7
Sweden
Switzerland UK 28 46 2 1 3 7 1 1 1 1 4 2 2 3 2 1 1 1 3 1 1 1 7 3 12
Marriott 1 1
Starwood 3 8

7. Marriot Install Base – APAC/ME 215 Hotels6 12 3 8 2 6 3 3 35 2 6 7 8
Marriott
Starwood
Australia 5 2
Bangladesh 1
Bahrain 3
Bhutan
Northern China 12
Southern China 35 6
Egypt 4
Ethiopia
Hong Kong
India 29 15
Indonesia 7
Japan 8
Jordan
Malaysia
Oman
Philippines
Qatar
Singapore
Saudi Arabia
South Korea
Taiwan
Thailand
Turkey
Vietnam
Maldives
Macau
Mauritius
Rwanda
UAE
South Africa
CALA 28 9
155 60 4 1 1 1 3 1 2 6 29 6 15 4 6 2 1 2 1 2 2 1 2 1 3 1 7 2
Marriott 5 2
Starwood 2

8. Industry Partnerships

9. Why interTouch Quadriga? Our Partnership
Our global reach and 20-year partnership with Marriott Hotels and resorts
One of the world’s largest providers of HSIA to the hospitality industry
We have cash, systems integrators and resources in the country
Good relationships with the ownership groups globally
We partner with the leaders in Wi-Fi, networking and switching technology
Providing 24/7/365 support globally in local language

10. Proven Track Record Providing support for 289 properties
Working with Marriott for 9+ Years
We have established process for providing UAT
A proven track record for improving GV scores

11. Marriott Business Challenge, we understand…
Here’s how interTouch Quadriga is addressing this business challenge:
Global operations
PMO
Service process
Field capability
Project delivery

12. Project Delivery Assurance
Programme Management and PMO
Master Project Plan
Baseline Schedule with Major Milestones
Global Reporting / KPIs
Organisation / Teaming Strategies
Quality Assurance
GLOBAL
REGIONAL / COUNTRY
Project Management
Schedule management
Change Management
Import / export management
Regional deployment activities e.g. staging etc.
Regional Reporting / KPIs
SITE LEVEL
Deployment Management (included)
Perform events: survey, install, decommission etc.
In-country deployment team

13. Marriott GPNS Solution
Meets Marriott GPNS Brand Standards
Responsive, Personalized Guest Portal
Centralized Property Management
Multiple Billing Options
Intelligent Guest Management 14

14. Nomadix Gateway Benefits: Alloc8 DPI Benefits:
Globally recognised brand
Robust and validated intellectual property
Monetisation and simple security for the guest network
Enables quick identification and troubleshooting of guest devices on the network
Ensure maximum utilisation of purchased bandwidth,
optimised user experience and guest satisfaction
Gain visibility, understand and control traffic on your hotel’s network by prioritising applications
Facilitate proactive network management through easy-to-read graphs and alerts
Provide conference/convention customers with detailed
reports on usage
Save money on bandwidth costs
Create meaningful limits on free-access guests
Other Internet TV apps, as available*
Video on demand
View Bill
Express check-out
Guest messaging
Wired device connectivity e.g. HDMI 15

15. GPNS Test Lab Environment: EIBO Certified

16. Our rack in GPNS SEC Lab at Gaithersburg, Washington DC

17. 13 Steps To GPNS BEFORE INSTALL Property Internet Proposal Survey
Network Diagram
Bill Of Materials (BOM)
Port Count Chart
Heat map* (sometimes optional)
Mock-up Room Description
DURING INSTALL
Project Plan progress reports
Switch Configuration (cf. Port Count Chart)
VLAN Configuration
UI Configuration
Network Topology w/ ‘As- Built’ Diagrams
Acceptance UAT Certificate (GPNS Certificate) and checklist/deviations
POST INSTALL
Maintenance/Support Reporting

18. Drive To Success With GPNS
Business Process
Pre-sales to support
GPNS
UAT certification
Basic & Enhanced
Problems encountered
Solutions
Documentation
Systems
Processes
Managers
Support
Training/certification (LMS + onsite)
Document DB (managed)
Centralization (SS coordinated)
Compliancy
Technical
Non technical
Today…

19. Marriott GRE Solution Meets Marriott GRE Brand Standards
Supports Marriott’s Chromecast solution
Over the Top Applications
Digital Compendium to Market Hotel Services 20

20. Marriott GRE Solution - UI

21. Marriott GRE Solution – requirements summary
Required for all brands, Managed & Franchised (excl. Autograph Collection)
Optional
(Approved vendors must support)
Optional Messages menu item to view messages sent from the front  desk
Optional Connect My Device via Chromecast
Optional Video on Demand including pin based parental controls, sort by categories and genres.
Welcome page turned on via check-in displaying popup advertising Internet TV (OTT apps)
Main Menu  supports Brand Video or Brand specific image
Ability to display Marketing Banner on screen that allow the guest to navigate to marketing dedicated screens
Interactive program guide including picture in picture for what is currently playing
Interactive program guide includes OTT applications
5 day weather
With integration to PMS, ability to view bill and checkout via the in-room system
FOSSE, FSPMS and Opera.
Customized interactive program guide
Remote with dedicated Netflix button to launch the Netflix application
Remote with configurable additional buttons
Remote with dedicated Apps button to launch the OTT apps page
Ability to configure the default channel for when the television is turned on.
Content Management System with ability for the restrict of individuals and limit to only those items the property can edit (i.e. compendium pages)
Language selection
* And licensed for Hospitality in the specific market and supported by the hardware.
Properties upgrading to the standard without purchasing new TVs, must purchase a STB
Properties replacing TVs, must purchase an MI Hospitality approved TV
Hardware
An STB may be required in future
An STB is required at the time of installation

22. How can we help you get certified?
We understand your business challenge
We are experts in GPNS and will be your ideal partner
We have cash, systems integrators and resources in the country
We enhance the GPNS process – pre-UAC team (strike-force), NOC (every server is monitored proactively)
We have long-term hardware partnerships with HP/Aruba, Ruckus
We have good relationships with the ownership groups globally

23. You must get GPNS certification by 30th June 2018.
There is no better time than now to do this, and this is what interTouch Quadriga does best.

24. Thank you