1. BSLI Data Processing

2. CONTENT Topic Process Flow Agent/Customer interaction Receipting
Scanning
Indexing & Karvy
Data Capture
QC Check
Screenshots and Explanations
I. Introduction to Admire
II. Admire Menu
III. Indexing
IV. Scrutiny
V. Data Entry
VI. Requirements
VII. QC activities

3. Process Flow

4. Agent/Customer Interaction
Customer walks-in to the BSLI branch or advisor meets the customer at his/her preferred location.
Advisor understands and identifies the needs of the customer along with the investment prospects. Then, suggests the suitable plans.
When customer agrees to a plan, an illustration of the same is given to the customer with the details of the plan, premium, term etc.
Customer is further guided with the required documents.

5. Receipting Payment processing is done in NB Receipting stage of ADMIRE
Based on the selected payment options & information, receipting is accepted or rejected.
Rejections happen when there are issues with payment instruments or cash.
Respective payment modes have to be correctly selected.
The options related to the payment mode are to be entered / selected.
Ex. Type of fund transfer
Ex. Cheque/DD details – MICR/IFSC details
Note: PDF receipt copy is generated post successful receipting and handed over to advisor / customer.

6. Scanning
The proposal and its attached documents are scanned on ADMIRE.
Scanning configuration need to be set to color 300 DPI.
ADMIRE scans the document in DJVU Color format.
The scanned image needs to be placed in D-drive for ADMIRE to convert the image from DJVU to TIF format & upload it.
300 DPI

7. Indexing & Scrutiny @ Karvy
Indexing Executive indexes the documents that are received in the form of images in an order of the following:
Application Form.
Illustration.
Insurance Advisor Report.
ID proof.
Age proof.
Income proof.
Any other documents.
The executive conducts scrutiny of the uploaded scanned image & checks for discrepancies.
If there are discrepancies found then related reject reason is selected and triggers the case back to BSLI branch.
Scrutiny executive has to raise requirement in case there is any discrepancy in data / document unavailability. It would involve following checks –
KYC documents
Age proof to be verified
Match of data in application form & illustration
PAN details check with NSDL record
Bank account details mentioned in RWS, application form & proof submitted
QC of ECS registration form (physical form) to be done & issuance to be hold till this is complete
QC of Joint declaration form (for CAB channel)
QC of initial premium cheque copy
Customer signature verification
SP/advisor signature verification
Third party payment verification as per the BSLI third party payment norm
Nominee & appointee details

8. Age Proof Validation Process
The following are the steps followed in Age Proof verifications:
Is the Age Proof Submitted? (Yes/No)
If the age proof is not given, verify previous policy details are given? (Yes/No)
If BSLI policy number mentioned in any of the first, second and third page of the application then Select “Yes” in the System and answer the question “Is the Submitted Age Proof Standard?” As “YES” in the system.
If the age proof is given, verify the given proof is acceptable? (Yes/No)
Yes: to be selected when the submitted age proof is Standard/Non- Standard.
No: to be selected when the submitted age proof is Not Acceptable (Neither Standard nor Non Standard).
If the given age proof is acceptable, verify the DOB mismatch between Proof and Application is greater than 2 Years? (Yes/ No)
Slect No Only: to be selected when the difference is less than 2 years.
Is the Submitted Age Proof Standard? (Yes/ No)
a. Yes: to be selected when the submitted age proof is Standard
b. No: to be selected when the submitted age proof is Non Standard Age Proof/Self-Declaration/Other NSAP – Check if needed
If the Submitted Age Proof Standard, verify Approved LIC Copy Submitted as Age Proof? (Yes/ No) – Check & updated.
Yes: to be selected if the LIC copy submitted is of any approved plan code .
No: to be selected if the LIC copy submitted is not of any approved plan code.
Standard Age proof is Self-attested and Signature Matching? (Yes/ No)
Yes: to be selected if the standard age proof is self-attested and signature is matching with the signature in the application
No: to be selected if the standard age proof is not self attested or signature is not matching with the signature in the application.
If the Submitted Age Proof is not Standard, then verify
What is the nature of NSAP? (Other NSAP/Aadhaar with Birth year)
Other NSAP: to be selected when the submitted age proof is Non- Standard Age Proof
Is the consent letter for extra premium given and signature matching? (Yes/No)
Yes : to be selected when the client’s signature on consent letter is matching with application signature
No : to be selected if the signature does not match

9. Educational Qualification
Education qualifications available in DE screen are SSC, HSC, Graduate, Post Graduate, and Professional & Others.
For a minor case, studying from 1st to 9th, education qualification needs to be mentioned as ‘Others’.

10. Occupations
If the employment details mentioned on application falls under the headings mentioned in the annexure attached, then the same is to be captured in the system as per annexure.
For e.g
If in application form the employment detail is “Shop Owner “ then capture the same as “Business Owner”.
Nature of Business: Capture exactly as per the application.
Years with the Employer should be in Years, if given below 12 Months capture 1.
For example:
If it is mentioned as 6 Years then the same should be captured as “06”.
If it is mentioned as 3 & 1/2 yrs then captured as “03”.
In case of occupation If life insured has chose option as “Housewife” or “Student” & rest of details are blank then select Housewife/Student respectively.
If any discrepancy between Employment details & the ticked option then go as per the employment details mentioned under nature of duties on the application. If occupation is not ticked in the application form then capture occupation as per nature of business/nature of duties.
If any other occupation, which is not mention in occupation list select as “other”.
Business Owner
Royal Service
Years With Employer
Business
Royal Service