1. NWO-CFA

2. OPERATIONAL PARAMETERS

3. TABLE OF CONTENTS
Repeat Faults

4. LANDLINE REPEAT FAULTS (Last 12 Months)
BSNL CO TARGET: <=10%
SSA
MAY-16
JUN-16
JUL-16
AUG-16
SEP-16
OCT-16
NOV-16
DEC-16
JAN-17
FEB-17
MAR-17
APR-17
MRX
14.3
14.8
14.4
13.3
13.2
11.1
13.6
13.1
12.3
13.4
7.2
PGT
14.0
15.7
14.1
14.9
12.6
7.6
ALP
13.8
14.7
11.7
12.2
12.7
7.7
CNN
12.9
11.0
11.8
11.2
11.9
7.8
ENK
16.1
17.1
16.3
15.4
13.9
14.5
TRC
13.0
15.3
8.0
KTM
15.1
14.6
13.7
12.1
17.3
8.2
PTA
16.7
16.2
16.6
15.9
14.2
17.4
9.3
KOZ
15.0
16.9
15.5
12.5
9.4
TVM
16.8
10.2
QLN
12.0
11.6
12.4
10.8
11.3
10.0
11.4
10.4
11.5
CIRCLE
12.8
8.7*
* Figures till 14/04/17

5. JANUARY FEBRUARY MARCH 9 12 13 15 14 16 10
LL REPEAT FAULTS - COMPARISON JANUARY TO MARCH
DIVISION
JANUARY
FEBRUARY
MARCH
PAYYANUR 9 12
KUTHUPARAMBA 13
MATTANUR 15 14
KANHANGAD
CHERUKUNNU 16
TALIPARAMBA 10
UPPALA
THALASSERY
KASARAGOD
NILESWARAM
KANNUR P
KANNUR T
SREEKANDAPURAM
TARGET: <=10%

6. BROADBAND REPEAT FAULTS (Last 12 Months)
BSNL CO TARGET: <=15%
SSA
MAY-16
JUN-16
JUL-16
AUG-16
SEP-16
OCT-16
NOV-16
DEC-16
JAN-17
FEB-17
MAR-17
APR-17
KTM
22.1
20.8
22.7
22.9
22.5
19.4
21.9
21.8
19.7
23.1
12.9
PGT
23.3
23.8
24.0
23.0
20.5
21.0
21.1
23.2
13.2
TRC
21.5
21.6
23.4
24.5
23.6
20.6
21.7
22.8
13.3
CNN
20.4
21.2
20.2
20.1
19.1
17.7
14.5
TVM
24.2
19.0
21.4
19.5
19.9
14.9
MRX
25.4
25.6
25.3
24.8
24.6
22.6
25.0
23.7
26.1
15.4
ALP
24.3
20.3
15.5
ENK
26.7
24.7
24.9
22.4
26.6
25.1
16.0
PTA
25.5
21.3
16.8
KOZ
23.5
QLN
18.4
18.2
20.0
19.3
22.0
19.2
CIRCLE
20.9
15.5*
* Figures till 14/04/17

7. JANUARY FEBRUARY MARCH 13 16 20 21 25 23 24 22 19 26 33
BB REPEAT FAULTS - COMPARISON JANUARY TO MARCH
DIVISION
JANUARY
FEBRUARY
MARCH
SREEKANDAPURAM 13 16 20
PAYYANUR 21
CHERUKUNNU 25 23
TALIPARAMBA
KUTHUPARAMBA 24 22
MATTANUR 19
THALASSERY 26
KANHANGAD
KASARAGOD
KANNUR P
NILESWARAM
KANNUR T
UPPALA 33
BSNL CO TARGET: <=15%

8. FAULT CLEARANCE – LANDLINE
TABLE OF CONTENTS
FAULT CLEARANCE – LANDLINE

9. LANDLINE FAULT CLEARANCE, WITHIN 1 DAY (Last 12 months)
SSA
MAY-16
JUN-16
JUL-16
AUG-16
SEP-16
OCT-16
NOV-16
DEC-16
JAN-17
FEB-17
MAR-17
APR-17
TRC
19.9
18.6
19.7
24.6
23.2
22.6
28.4
30.1
37.0
42.4
43.2
35.8
KOZ
23.8
21.3
23.1
29.8
25.9
27.2
33.9
34.8
38.1
41.3
43.1
33.3
MRX
21.9
21.8
24.1
29.3
29.2
26.5
30.4
30.7
32.8
28.8
ENK
22.4
20.2
22.8
28.1
24.7
23.9
27.7
33.8
37.2
35.4
28.5
TVM
18.5
18.9
22.1
26.4
23.5
26.6
26.8
27.0
31.7
32.4
QLN
17.8
17.7
19.8
25.5
28.6
31.3
33.2
CNN
16.3
16.0
16.8
22.2
20.9
20.6
24.8
26.0
29.1
25.2
PTA
13.4
13.7
18.3
21.6
18.8
19.1
25.1
33.5
36.6
29.9
22.9
PGT
14.2
13.6
15.3
20.3
16.9
27.9
32.7
30.5
ALP
15.5
15.1
19.2
21.0
25.0
25.7
29.7
KTM
11.4
12.1
15.8
18.0
20.0
21.1
TOTAL
26.9
31.6
34.4
27.3*
Updated till Nov 30
* Figures till 14/04/17

10. LL FAULT CLEARANCE PERFORMANCE WITHIN 1 DAY-
COMPARISON JANUARY TO MARCH….TARGET= 40%
DIVISION
JANUARY
FEBRUARY
MARCH
KANHANGAD 22 28 31
UPPALA 24 30
KASARAGOD 33 32
NILESWARAM 25 26
TALIPARAMBA 29
SREEKANDAPURAM 41
MATTANUR
CHERUKUNNU 35
KANNUR T 36 37
KUTHUPARAMBA 34
PAYYANUR 38 42
THALASSERY
KANNUR P 47 46

11. LANDLINE FAULT CLEARANCE, WITHIN 3 DAYs (Last 12 months)
SSA
MAY-16
JUN-16
JUL-16
AUG-16
SEP-16
OCT-16
NOV-16
DEC-16
JAN-17
FEB-17
MAR-17
APR-17
KOZ
58.6
57.0
59.9
65.4
63.0
62.2
67.3
70.8
71.5
74.1
76.1
63.3
QLN
48.8
50.7
55.4
66.8
64.0
66.0
65.5
68.0
71.4
75.0
69.7
61.1
MRX
58.1
60.6
64.3
68.8
67.7
63.1
66.4
67.4
68.5
73.2
60.4
TRC
50.5
50.8
52.6
57.7
57.4
62.6
69.2
TVM
54.9
57.9
65.0
62.0
66.2
64.8
70.5
71.2
59.2
CNN
51.6
55.6
61.2
59.3
58.5
61.3
61.6
63.6
67.1
68.1
57.8
PTA
48.1
49.6
58.4
65.6
60.8
56.2
65.3
71.3
75.2
70.0
57.2
ENK
64.4
66.9
62.5
64.2
67.8
71.1
72.2
55.9
KTM
39.1
43.1
49.3
56.7
52.4
54.7
53.6
ALP
45.2
47.3
51.5
54.0
62.1
67.2
64.6
52.7
PGT
48.3
56.4
53.5
50.3
60.0
63.9
71.0
66.7
46.6
CIRCLE
52.1
54.1
60.2
59.1
62.3
67.6
70.2
70.1
58.0*
* Figures till 14/04/17

12. LL FAULT CLEARANCE PERFORMANCE WITHIN 3 DAYS-
COMPARISON JANUARY TO MARCH
DIVISION
JANUARY
FEBRUARY
MARCH
KANHANGAD 60 64 62
KASARAGOD 63 69 75
UPPALA 76
CHERUKUNNU 70 74
SREEKANDAPURAM 68 73 80
NILESWARAM
MATTANUR 71 72
KUTHUPARAMBA
TALIPARAMBA
KANNUR T 79
PAYYANUR 78 77 84
THALASSERY
KANNUR P 83 86 89

13. LANDLINE FAULT CLEARANCE, WITHIN 7 DAYS (Last 12 Months)
SSA
MAY-16
JUN-16
JUL-16
AUG-16
SEP-16
OCT-16
NOV-16
DEC-16
JAN-17
FEB-17
MAR-17
APR-17
QLN
68.3
70.3
74.1
84.1
82.2
83.3
82.9
87.5
91.6
86.1
79.1
CNN
72.7
72.4
78.0
80.5
78.9
79.3
80.9
81.6
83.7
83.8
TVM
75.7
77.0
79.8
82.8
80.3
80.2
84.2
81.9
86.5
74.0
KOZ
74.9
73.0
75.0
79.5
77.7
77.8
80.0
82.6
84.5
86.4
73.4
MRX
76.8
82.5
82.7
84.0
86.2
TRC
67.2
67.6
71.2
76.3
78.4
78.2
79.9
83.5
PTA
70.4
71.9
78.1
76.5
78.5
82.4
85.0
88.1
85.5
72.5
KTM
59.7
63.1
69.3
76.1
74.6
74.7
81.8
83.6
83.0
70.9
ALP
66.0
67.7
77.5
79.2
85.8
82.1
69.9
ENK
77.2
79.4
85.2
85.4
85.6
69.2
PGT
69.4
73.8
81.3
84.9
84.4
61.7
TOTAL
71.6
72.6
76.4
78.3
80.7
83.4
72.4*
* Figures till 14/04/17

14. FAULT CLEARANCE – BROADBAND
TABLE OF CONTENTS
FAULT CLEARANCE – BROADBAND

15. BROADBAND FAULT CLEARANCE, WITHIN 1 DAY (Last 12 months)
TARGET: >= 60%
SSA
MAY-16
JUN-16
JUL-16
AUG-16
SEP-16
OCT-16
NOV-16
DEC-16
JAN-17
FEB-17
MAR-17
APR-17
KOZ
30.7
28.7
29.0
37.2
33.5
33.6
44.2
43.9
46.8
53.6
54.2
44.7
TRC
26.2
27.8
27.9
35.4
35.3
36.0
40.0
41.6
42.9
53.8
48.5
42.7
ENK
26.8
25.3
26.4
33.7
30.3
30.8
39.6
39.0
43.4
36.2
ALP
22.9
21.1
33.4
28.6
34.9
40.4
38.4
43.2
45.4
MRX
28.5
29.6
36.1
35.1
41.9
38.2
39.4
42.6
34.7
PGT
24.7
22.4
18.2
28.4
23.1
22.5
35.8
34.1
38.1
39.8
50.0
CNN
18.6
20.3
24.2
25.0
31.2
28.1
32.8
36.4
35.6
32.5
QLN
21.3
21.6
27.7
30.0
29.3
31.0
36.7
39.9
40.6
41.7
31.5
PTA
17.0
14.5
20.1
22.7
34.4
36.3
30.6
KTM
17.6
20.8
20.6
26.7
33.0
32.7
35.0
29.5
TVM
20.2
19.7
21.8
27.5
24.9
23.4
32.2
27.1
32.1
35.5
CIRCLE
23.3
29.2
29.9
37.7
42.8
35.2*
* Figures till 14/04/17

16. BB FAULT CLEARANCE PERFORMANCE WITHIN 1 DAY-
COMPARISON JANUARY TO MARCH
DIVISION
JANUARY
FEBRUARY
MARCH
MATTANUR 21 22
SREEKANDAPURAM
CHERUKUNNU 28 30
KANNUR P 29 35
NILESWARAM
KANHANGAD 32
KANNUR T 31 33
UPPALA
THALASSERY 37
PAYYANUR
TALIPARAMBA 34
KASARAGOD
KUTHUPARAMBA 36
NO DIVISION ACHIEVED THE TARGET
TARGET: >= 60%

17. BROADBAND FAULT CLEARANCE, WITHIN 3 DAYS (Last 12 months)
TARGET: >= 90 %
SSA
MAY-16
JUN-16
JUL-16
AUG-16
SEP-16
Oct-16
NOV-16
DEC-16
JAN-17
FEB-17
MAR-17
APR-17
KOZ
68.5
68.9
68.6
74.8
72.4
72.1
78.3
82.2
82.8
85.0
85.7
75.0
TRC
62.5
64.5
63.6
70.0
74.9
75.5
79.8
78.7
80.5
82.6
73.1
MRX
70.4
72.8
78.0
76.7
73.3
78.1
81.6
83.1
84.0
71.6
ALP
59.2
58.5
64.0
71.0
68.0
73.5
77.1
79.1
81.7
82.3
71.3
ENK
66.1
68.8
67.0
78.2
79.3
66.7
CNN
60.3
58.9
66.0
65.1
66.9
68.4
69.3
72.5
75.6
TVM
56.8
59.0
62.8
66.6
63.4
61.9
66.5
69.2
70.3
75.4
66.3
QLN
57.5
58.3
65.3
69.7
67.3
70.8
75.2
76.1
82.5
78.5
66.2
PTA
55.3
52.9
60.5
67.1
63.9
78.6
78.9
79.9
76.6
PGT
59.1
63.7
58.2
68.7
64.3
73.2
77.5
KTM
49.4
56.0
59.5
70.1
64.7
75.1
CIRCLE
61.7
63.3
64.6
77.3
79.4
80.0
68.6*
* Figures till 14/04/17

18. BB FAULT CLEARANCE PERFORMANCE WITHIN 3 DAYS-
COMPARISON JANUARY TO MARCH
DIVISION
JANUARY
FEBRUARY
MARCH
SREEKANDAPURAM 55 56
UPPALA 61 64 69
CHERUKUNNU 62 65 68
TALIPARAMBA
MATTANUR 63 60
KANHANGAD 70
KANNUR T 72
KASARAGOD 66 74
THALASSERY 71 75
KANNUR P
NILESWARAM
KUTHUPARAMBA 78
PAYYANUR 76
NO DIVISION ACHIEVED THE TARGET
TARGET: >= 90 %

19. BROADBAND FAULT CLEARANCE, WITHIN 7 DAYS (Last 12 months)
SSA
MAY-16
JUN-16
JUL-16
AUG-16
SEP-16
OCT-16
NOV-16
DEC-16
JAN-17
FEB-17
MAR-17
APR-17
TRC
79.7
81.4
83.4
89.6
92.6
91.6
91.2
94.3
93.4
94.0
85.5
ALP
79.0
80.0
84.6
87.9
86.2
88.9
88.7
92.0
91.7
93.3
91.9
84.4
KOZ
85.1
84.8
84.7
88.4
86.3
87.6
90.4
92.5
92.2
92.9
93.1
83.8
QLN
77.6
77.9
81.7
87.3
87.0
85.2
89.1
89.8
92.3
82.6
CNN
83.1
82.4
82.1
86.6
86.8
86.4
88.5
92.4
89.3
MRX
88.0
87.4
87.5
91.1
88.2
91.3
93.8
92.1
92.8
93.7
81.6
TVM
80.2
83.9
85.7
83.5
83.7
87.8
86.7
80.4
PTA
77.1
75.9
82.8
84.9
84.3
85.9
90.8
91.8
90.6
79.5
PGT
78.9
80.7
92.7
91.4
91.5
KTM
71.7
75.6
84.0
89.7
90.1
78.7
ENK
86.0
84.5
88.1
77.8
CIRCLE
82.3
88.3
81.3
* Figures till 14/04/17

20. TABLE OF CONTENTS
FAULT RATE

21. LANDLINE FAULT RATE (Last 12 Months)
SSA
MAY-16
JUN-16
JUL-16
42583
Sep-16
OCT-16
NOV-16
DEC-16
JAN-17
FEB-17
MAR-17
APR-17
TRC
11.2
14.2
13.8
12.7
10.2
7.1
6.6
6.3
6.1
5.8
2.6
ALP
11.6
13.0
10.9
9.9
7.9
6.2
6.0
5.4
5.1
4.4
3.2
ENK
8.3
9.8
8.0
6.5
10.3
10.5
8.7
7.2
9.5
3.4
PGT
9.1
9.7
9.3
9.0
7.0
8.1
7.3
6.7
3.6
MRX
9.6
8.2
10.6
7.6
8.8
3.9
TVM
14.8
19.3
19.0
18.1
14.5
8.9
7.8
PTA
13.4
14.6
13.5
13.1
7.5
5.6
CNN
6.4
5.3
9.2
6.9
4.5
QLN
11.0
13.2
12.2
11.3
4.8
4.2
5.9
5.2
KTM
11.7
12.3
10.0
KOZ
14.0
12.4
CIRCLE
10.4
10.8
4.2*
* Figures till 14/04/17

22. FAULT RATE COMPARISON: JANUARY TO MARCH
DIVISION
JANUARY
FEBRUARY
MARCH
SREEKANDAPURAM
3.22
3.06
3.41
MATTANUR
5.51
4.72
NILESWARAM
5.96
5.3
5.33
TALIPARAMBA
6.3
5.6
5.61
KANHANGAD
6.69 8
8.35
PAYYANUR
6.9
5.98
5.63
KASARAGOD
9.21
7.37
9.6
UPPALA
8.2
9.77
KANNUR T
9.38
9.69
10.32
CHERUKUNNU
9.53
7.76
8.76
KANNUR P
9.58
9.27
10.26
KUTHUPARAMBA
10.44
10.01
9.97
THALASSERY
12.53
12.19
12.71

23. EXCHANGES WITH FAULT RATE > 15 %
SL NO
DIVISION
EXCHANGE
FAULT RATE
203
KANHANGAD
MAVUNGAL DLC
54.01
202
PANATHUR
23.76
201
KANNUR P
FORTLIGHT DLC
23.68
200
KASARAGOD
ULIYATHADKA DLC
19.23
199
THALASSERY
MAHE
17.98
198
KANNUR T
THILANOOR DLC
17.85
197
UPPALA
MIYAPADAVU
17.26
196
VORKADY
17.08
195
NILESWARAM
MALOTH
17.01
194
RAJAPURAM
16.95
193
CHERUKUNNU
ADUTHILA DLC
16.26
192
KADACHIRA
16.15
191
SK COMPLEX DLC
15.87
190
PAYYANUR
RAJAGIRI
15.56
189
AMBALATHARA
15.49

24. BROADBAND FAULT RATE (Last 12 Months)
SSA
MAY-16
JUN-16
JUL-16
AUG-16
SEP-16
OCT-16
NOV-16
DEC-16
JAN-17
FEB-17
MAR-17
APR-17
TRC
8.2
9.3
8.5
7.5
6.9
7.8
5.7
6.1
6.7
2.7
KTM
10.2
9.4
8.9
8.0
8.3
8.6
7.6
3.5
ENK
13.0
12.8
11.5
10.9
9.6
10.3
12.4
7.7
ALP
9.9
7.9
8.7
6.2
4.9
3.6
PGT
12.2
11.3
9.1
11.7
7.1
3.8
TVM
10.0
10.1
7.2
5.6
8.1
4.2
CNN
9.8
11.0
9.0
7.4
6.8
4.4
QLN
5.5
5.4
6.4
4.8
MRX
13.5
15.2
13.6
12.7
12.0
13.3
10.8
PTA
13.1
11.6
11.1
10.7
10.6
11.9
7.0
10.4
5.1
KOZ
15.8
13.9
13.7
13.8
8.8
6.3
CIRCLE
10.5
9.5
4.1*
BSNL CO TARGET: <=7 %
* Figures till 14/04/17

25. BB FAULT CLEARANCE PERFORMANCE WITHIN 3 DAYS-
COMPARISON JANUARY TO MARCH
TARGET – 100%
DIVISION
JANUARY
FEBRUARY
MARCH
SREEKANDAPURAM 55 56
UPPALA 61 64 69
CHERUKUNNU 62 65 68
TALIPARAMBA
MATTANUR 63 60
KANHANGAD 70
KANNUR T 72
KASARAGOD 66 74
THALASSERY 71 75
KANNUR P
NILESWARAM
KUTHUPARAMBA 78
PAYYANUR 76

26. PROVISIONING – LANDLINE
TABLE OF CONTENTS
PROVISIONING – LANDLINE

27. LANDLINE PROVISIONS – WITHIN 3 DAYS (Last 12 Months)
SSA
MAY-16
JUN-16
JUL-16
AUG-16
SEP-16
OCT-16
NOV-16
DEC-16
JAN-17
FEB-17
MAR-17
APR-17
KTM
29.8
26.7
28.9
33.3
28.4
31.7
25.9
26.1
36.7
31.1
41.2
35.9
QLN
42.6
25.8
28.3
30.3
29.0
33.8
33.5
23.9
34.0
32.9
40.8
28.6
ENK
20.7
23.5
26.6
20.5
24.9
30.6
31.9
30.7
28.2
PTA
27.2
18.9
21.3
22.8
20.2
22.7
24.3
35.8
23.0
25.6
27.9
CNN
34.7
18.7
22.0
26.3
26.4
23.1
23.6
27.0
34.2
42.4
53.7
MRX
29.5
19.1
22.4
18.6
16.1
14.3
25.2
26.0
31.5
TVM
25.0
29.4
21.7
24.4
24.7
23.7
29.6
PGT
17.5
18.3
22.1
16.8
19.7
13.5
32.7
ALP
42.2
15.9
27.6
19.4
18.0
23.3
30.4
29.9
29.1
TRC
32.6
23.4
30.8
24.1
19.8
26.2
34.9
20.1
KOZ
27.4
21.4
21.5
22.3
13.9
27.7
CIRCLE
32.1
21.2
24.8
27.1
22.5
21.1
30.2
31.3
37.1
25.7*
* Figures till 14/04/17

28. LL PROVISIONING WITHIN 3 DAYS- COMPARISON JANUARY TO MARCH
DIVISION
JANUARY
FEBRUARY
MARCH
SREEKANDAPURAM 18 20
CHERUKUNNU 19
KUTHUPARAMBA 21
MATTANUR 22
TALIPARAMBA
PAYYANUR 24
UPPALA 26 29
KANNUR T 23
KANNUR P
NILESWARAM
KASARAGOD 25 28
THALASSERY
KANHANGAD 16 15

29. LANDLINE PROVISIONS WITHIN 7 DAYS (Last 12 Months)
SSA
MAY-16
JUN-16
JUL-16
AUG-16
SEP-16
OCT-16
NOV-16
DEC-16
JAN-17
FEB-17
MAR-17
APR-17
KTM
49.0
40.4
46.5
47.3
40.7
42.3
35.4
39.5
51.2
50.8
54.6
48.1
QLN
59.8
43.7
48.3
50.4
41.1
49.1
50.1
39.3
58.4
TVM
49.4
42.4
47.2
44.0
34.0
36.5
39.2
38.3
46.6
45.9
48.7
PGT
34.1
36.9
41.9
28.5
30.8
26.1
31.2
41.5
49.2
47.1
38.0
MRX
50.9
33.1
42.7
36.8
31.3
29.5
28.6
24.2
40.8
44.8
45.8
36.4
PTA
47.8
35.8
45.1
40.6
31.6
37.0
42.6
41.0
58.8
45.3
36.0
ENK
42.8
36.2
36.3
33.5
37.1
41.2
51.3
48.0
34.4
CNN
65.0
30.6
35.3
38.2
32.8
37.6
51.1
58.2
69.0
ALP
56.2
25.3
44.7
27.5
27.8
37.2
37.5
46.7
43.1
KOZ
51.0
35.2
40.0
35.9
31.0
28.9
38.1
48.9
53.4
28.4
TRC
44.1
45.4
33.4
29.7
38.6
44.3
46.2
28.0
CIRCLE
41.8
34.7
34.2
37.3
47.4
49.8
53.3
35.0
* Figures till 14/04/17

30. LL PROVISIONING WITHIN 7 DAYS-COMPARISON JANUARY TO MARCH
DIVISION
JANUARY
FEBRUARY
MARCH
UPPALA 34 42 46
KUTHUPARAMBA 35 32 36
TALIPARAMBA 38 33
KANNUR T 39 40
KANNUR P 44 41
THALASSERY 49 45
CHERUKUNNU 55 54
NILESWARAM 59 62
MATTANUR 60 58
KASARAGOD
PAYYANUR 65 63
KANHANGAD 66
SREEKANDAPURAM 70

31. PROVISIONING – BROADBAND
TABLE OF CONTENTS
PROVISIONING – BROADBAND

32. BROADBAND PROVISIONS WITHIN 3 DAYS (Last 12 Months)
TARGET: >= 80 %
SSA
MAY-16
JUN-16
JUL-16
AUG-16
SEP-16
OCT-16
NOV-16
DEC-16
JAN-17
FEB-17
MAR-17
APR-17
CNN
75.0
62.6
66.1
63.0
61.3
70.0
69.4
67.7
65.1
67.8
74.1
60.4
PTA
55.1
58.6
63.8
62.0
71.8
71.6
72.6
72.8
78.5
60.0
KTM
58.9
62.4
67.6
64.1
60.2
65.9
57.7
60.7
63.1
57.9
ALP
63.7
51.2
62.3
69.6
62.7
71.5
74.5
56.8
PGT
57.0
56.3
58.7
58.2
50.6
64.5
58.0
63.9
55.3
ENK
51.6
54.3
55.2
60.3
58.8
58.4
63.4
66.7
51.5
TVM
51.1
57.4
56.6
47.2
56.0
54.2
62.2
QLN
61.2
54.0
58.5
59.9
69.5
65.5
64.8
65.3
67.2
50.5
KOZ
52.8
48.0
49.7
52.4
47.7
56.1
55.5
59.4
52.9
59.1
68.9
MRX
50.2
54.9
47.3
56.4
52.2
66.2
43.8
TRC
56.5
53.7
46.2
41.8
48.9
44.8
55.8
69.2
41.4
TOTAL
60.1
55.0
53.3
61.0
59.6
57.5
62.1
69.9
51.4*
* Figures till 14/04/17

33. BB PROVISIONING WITHIN 3 DAYS-COMPARISON JANUARY TO MARCH
DIVISION
JANUARY
FEBRUARY
MARCH
KANNUR P 62 64 69
TALIPARAMBA 70 74 77
THALASSERY 71 79 82
SREEKANDAPURAM 86 89
CHERUKUNNU 72 78 81
KANHANGAD 73
KANNUR T 75 85
MATTANUR 84 90
KUTHUPARAMBA 76
PAYYANUR 88
NILESWARAM
UPPALA
KASARAGOD 83

34. BROADBAND PROVISIONS WITHIN 7 DAYS (Last 12 Months)
SSA
MAY-16
JUN-16
JUL-16
AUG-16
SEP-16
OCT-16
NOV-16
DEC-16
JAN-17
FEB-17
MAR-17
APR-17
PTA
69.1
73.8
77.7
76.7
73.6
83.8
84.8
87.5
89.6
85.7
87.7
68.8
CNN
82.6
71.6
75.5
70.2
69.0
80.7
79.2
78.4
82.0
82.1
67.6
KTM
70.7
72.5
78.6
71.7
73.1
71.9
78.2
77.8
66.0
ALP
63.0
72.4
67.9
67.3
80.8
80.4
83.9
83.5
63.5
PGT
66.2
72.3
70.4
62.3
78.5
75.8
80.6
84.1
62.5
ENK
65.0
66.9
70.3
69.5
63.8
72.7
74.1
79.5
62.2
TVM
65.3
70.9
69.2
58.2
79.8
72.2
73.3
71.8
76.9
58.7
QLN
69.3
74.7
71.5
81.2
80.5
78.0
81.7
76.5
78.7
MRX
68.7
69.6
68.5
60.2
73.7
76.2
75.3
57.5
KOZ
64.0
63.4
64.7
66.8
61.5
71.2
72.9
76.3
57.0
TRC
68.4
69.4
59.7
54.2
65.5
78.1
47.3
TOTAL
68.3
64.5
74.4
74.5
80.3
60.0*
* Figures till 14/04/17

35. BB PROVISIONING WITHIN 7 DAYS- COMPARISON JANUARY TO MARCH
DIVISION
JANUARY
FEBRUARY
MARCH
TALIPARAMBA 69 86 90
CHERUKUNNU 78 87 91
KANNUR T 88 92
UPPALA 89
KANNUR P 79
THALASSERY
SREEKANDAPURAM 81 85
KANHANGAD
PAYYANUR
KUTHUPARAMBA 83
KASARAGOD 84 94
MATTANUR
NILESWARAM

36. EXCHANGES WITH MTTR > 25 HOURS…….TARGET = 8-HRS
SL NO
DIVISION
EXCHANGE
MTTR 22
KANHANGAD
KALLOORAVI DLC
54.42 21
AVIKKARA DLC
46.77 20
MATTANUR
ULIYIL
37.33 19
KILIYANTHARA
37.26 18
SREEKANDAPURAM
PAYYAVOOR
36.07 17
ARALAM
34.87 16
34.28 15
TALIPARAMBA
NADUVIL
33.19 14
MAYYIL
32.05 13
NILESWARAM
KAYYUR
32.01 12
KACHERIKADAVU
31.79 11
CHITTARIKKAL
31.59 10
PANATHUR
30.64 9
THERTHALLY
30.32 8
UPPALA
KANIYALA
29.21 7
PAIVELIKA
28.55 6
PERAVOOR
28.3 5
KANNUR T
MUNDERI
27.98 4
KAKKAYANGHAD
27.03 3
PAYYANUR
PERINGOME
26.96 2
KASARAGOD
EDANEER DLC
26.59 1
KUTHUPARAMBA
KADAVATHUR
26.04

37. Non provision of NPC,Peringathur LANDLINE AND BROADBAND not working
CPGRAMS More than 15 days
Case Unit
Name
Date of Action
Grievance in Brief
Phone No
Days Pending
DET KSZ
Shri V V SIDHARTHAN
04/04/2017
Below poverty line without BPL Ration card ,SC,ST Etc are staying in one area had been refused for connection of Land line by BSNL office. Munnar,Kasaragod 16
Case Unit
Name
Date of Action
Grievance in Brief
Phone No
Days Pending
DET KBA
MOHAMMED ASHRAF
28/03/2017
Non provision of NPC,Peringathur 21
DET KNR
ANOOPKUMAR P V
30/03/2017
LANDLINE AND BROADBAND not working 19

38. CIRCLE PG – MORE THAN 15 DAYS PENDING
S.No.
Division
Phone No
Grievance Date
Grievance
Days Pending
Report 1
DET NLS
20/02/2017
BB-Broadband speed low 56 2
DET PAY
17/03/2017
I would like to change the data plan 31 3
DET TMB
07/03/2017
Delay in shifting of telephone to KSY 41 4
DET SKM
28/03/2017
O/G calls GETTING wrong Nos. 20 5.
CAO CMTS CNN
24/02/2017
Refund of deposit 52 6
CAO CMTS CNN
- Wimax Account # Bill#
10/03/2017
WIMAX - Excess bill 38 7
DEP TLY
06/03/2017
Delay in shifting of telephone 42
Cable pair not available 8
DET SKM
28/03/2017
Out going calls are faulty 20

39. non provision of NPC, VETENARY CLINIC,MYL
BA PG- MORE THAN 15 DAYS:
S.No
Case Unit
Phone No
Grievance Date
Grievance in Brief 1
DE T PAY
21/03/2017
BB nw 2
28/03/2017 NW 3
DE T TMB
0497--
25/01/2017
non provision of NPC, VETENARY CLINIC,MYL 4
0460--
17/02/2017
non provision of NPC ,ASHARAF ,MYL 5
23/02/2017
shift to KSY
Technically not feasible. 6
22/03/2017 7
27/03/2017
non provision of NPC ,NARAYAN MASTER ,MYL

40. BA PG- MORE THAN 15 DAYS S.No Case Unit
Phone No
Grievance Date
Grievance in Brief
Report 1
DEP CNN
10/01/2017 NW
Cable fault. Joint under tarred road. 2
28/02/2017
NPC-LL/BB not provided
Not feasible 3
21/03/2017
Cable rearrangement 4
24/03/2017 5
28/03/2017
Shift from AZI to ALV+ REBATE 6
03/04/2017 nw 7
DET CNN
17/08/2016
NW for 2 months
5 pr cable damaged while constructing Compound wall by sub. 3AB post to be erected & 150m d/w needed. 8
20/02/2017
NW for 18 months
Dist/cable faulty (undr Tar road). 9
0497--
01/03/2017
non provision of NPC ,HAMEED,ECR

41. BA PG- MORE THAN 15 DAYS S.No Case Unit
Phone No
Grievance Date
Grievance in Brief
Report 10
DET CNN
03/03/2017
NW from 11
25/03/2017 NW 12
0497--
27/03/2017
non provision of BB ,MURINGERI L.P. SCHOOL ,AJK 13
03/04/2017
BB NW 14
NW 1 week 15
DET MTR
28/02/2017
NW - 5months 16
01/03/2017
nw + rent rebate
Reconn not feasible. 800M 5 Pr damaged in lightning. Road work damaged 200M 5 Pr now under concrete.   17
30/03/2017 nw 18
DET TLY
21/03/2017
NW for 1 year
Cable not traceable due to soil filling on road work

42. MONSOON PRECAUTIONS Electrical Supply: 2. Earthing:
During the North Easterly Monsoon slashing across Kerala in the coming months, we should take maximum precautions to protect our valuable assets viz. Telephone lines, Telephone instruments, cables, OF network, Power Plant, Exchange Equipments etc from lightning.
Electrical Supply:
Proper instructions should be given to the exchange in-charge to switch off KSEB power supply during periods of lightning by changing over to E/A supply position, which will also ensure KSEB neutral isolation.
2. Earthing:
Earthlings of the exchange and MDF should be verified and the value should be ensured within the prescribed limits, with assistance from the Installation wing, if required.
3. Protective Devices:
Protective devices like GD tube, IPM etc. should be properly inserted at the MDF.

43. MONSOON PRECAUTIONS 4. Pillar & DP: 5. Information to Customers:
Proper earthing of all pillars and earth continuity among all main cables should be ensured.
All open cable joints pending for closure should be closed immediately.
DPs if any opened should be closed and glass paper can be used as cover to avoid entry of moisture content inside the DP box.
5. Information to Customers:
All customers of Landline / WLL should be properly informed of the methods to safeguard Telephone instruments, BB modems etc. during lightning / rain especially at areas identified as lightning prone.
6. Proper Monitoring:
All precautionary measures should be taken to ensure quality service to our customers during this lightning season.
DGMs / DEs should properly monitor the above guidelines and ensure attending of faults within the shortest possible time

44. OTHER POINTS FOR DISCUSSION
Improvement Service Parameters
Effective utilization of DSA / Contract workers for marketing our products/services. More provision of new LL/BB –
A Minimum of 10% increase in CFA/CM revenue
More Provision of FTTH connections
BB Penetration to 60% in Urban areas & 50% in Rural areas
Action plan for meeting EB Customers, especially for getting new business of Core banking / Mobile CUG / FTTH etc.
Suggestions for introducing new Marketing through Employees Scheme