1. Making Students Work for You Terri Austin Roanoke College

2. Student Positions Receptionist (POD) Helpdesk Technician
Used as training position
Our department answers the general campus switchboard
Helpdesk Technician
Field Technician
Web Application Developer
Media Technician
Digitial Media Editor

3. Hiring We hire in Spring for the next school year
Give current student employees incentives if we hire someone they recommend
Solicit from faculty and staff to recruit
Advertise with Career Services
Use testimonials from “IT” alumni
Interview
Check references, academic integrity, student conduct
Fellows Program

4. Money!!! Begin with minimum wage
Evaluations each semester, opportunity for pay raise
Hierarchy of pay within student positions

5. Keeping Students Happy!
Develop loyalty and commitment – make them feel part of your department
Solicit and appreciate their input
Fall/Spring Get together
Summer outing
Lots of food
Senior Luncheon

6. IT Having Fun

7. More Fun...

8. Enforcing Work Ethics Expectations Three strikes rule
Dependability
Responsibility
Promptness
Trustworthiness
Three strikes rule
Academic Integrity
Dress Code
Academics

9. Communication Setup of mailing list for all student workers and staff
Monthly meetings
Weekly meetings in summer
Specialized meetings
Open door policy
Pro-Active

10. Budget Your department must see student expenditures as a priority
Not restricted to work study students
Staff need to see this as part of their job – mentoring to the students

11. Training – A Must Students return a week early Mandatory
Opportunity to see who fits where
Broad scope of topics
Bonding experience
Lots of effort from our staff to make this happen

12. Internships and Fellows
Pilot program in Spring 2015
5 IT “Team Leaders” participated in official internships
Paid internship and ½ academic credit per semester
Fellow Program
Started Fall of 2016
New incoming freshmen “apply” to the program

13. Challenges Constant turn-over, which means constant training
Academics are their priority
Scheduling
Continuity

14. Benefits To College: To Students: Cost Effective
Students feel more a part of the RC Community (retention)
IT could not operate without our student workers
Makes for better alums
To Students:
Exposure to new areas of computing
Real Life job training for future employment
Well-rounded student
Relationships built with other faculty/staff

15. Thank you! Terri Austin (austin@roanoke.edu)
Questions?
Thank you! Terri Austin