1. Developing Housing Staff in an Age of Austerity
Adrienne Reid
Incommunities

2. What’s changed? Greater focus on core service and VFM
Fewer people meeting same demand
Managers span increased
High expectations of IT and social media
The need for data and analysis
Review of customer engagement

3. What’s Not Changed People business- with people, for people
Basic Housing Management and Asset Management
Working within Legal and Regulatory frameworks
Business drivers- maximise occupancy, collect rent due, increase supply
Customer demographics

4. Effect on Knowledge and Skills
Front line professionalism- release management time
Good people and team-working skills, developing insight
Driven by values and purpose
Good work design and the use of measures
In-house IT and BI, not “off the peg”
Less specialism, more generic?
Transformational Management, not task

5. What we are focusing on. Organisational development and leadership
Apprenticeships/ certified training
Shaping values through experience and challenge, the role of
recruitment and induction

6. Reinforcing Knowledge
Reflective Practice
Surgeries
Action learning groups/ team review
Reviews and appraisals
Role of manager as mentor