1. Catalogue of Services for Research: Requirements survey
Lorena Rivera León
EFIS Centre

2. Objectives
Consensually define a common catalogue for e-infrastructures services
Understand where improvements can be made in delivering e-infrastructure services
Identification of requirements and needs from service providers and their costumers and users
Open consultation process through an online survey

3. What is a common service catalogue?
Structured information about all e-infrastructure services from independent service providers, captured from the customer/user viewpoint
Functionalities, value, terms and conditions, ordering process, payment models, contact points
Collaborative web platform acting as the main entry point to European e-infrastructure services

4. Survey characteristics
Service providers and user/customers (or potential):
Research organisation, infrastructure or project; industry; policymaker or funder; educational organisation; other public sector organisation
12 open and closed questions
For users/customers:
interest on e-infrastructure services, current and future use, difficulties in finding digital services for research, motivation to use a common service catalogue

5. Survey characteristics
For service providers:
Types of digital services for research provided, challenges in achieving visibility of services, customer segments, openness to the idea of a common service catalogue, KPIs for different audiences (service users/consumers, policymakers/funders, wider public), access and update of service KPIs (present and future)
Inputs and feedback on functionalities, characteristics and other features

6. Preliminary results Only 37 responses so far Users: Service providers:
Service providers (23), current users (5), potential users (9)
Users:
Seem to face difficulties in finding the right digital services for research
Would use the catalogue to discover services and request access to these
Service providers:
Visibility of services is not necessarily a problem
Yet… most of respondents are trying to reach out to new user groups
From service provider entries it seems that visibility of services is not necessarly a problem, yet most of the providers that answered are trying to reach out to new user groups. Easy and understandable publishing process and options to gather customer feedback appear the most important catalogue features for service providers. Also alignment of service definitions across different infrastructures is an important factor.

7. Preliminary results
Catalogue features/functionalities (service providers)
Easy and understandable publishing process
Options to gather customer feedback
Alignment of service definitions across different infrastructures is an important factor

8. Take part! Consultation open until 31st May
Takes only 5 minutes to answer

9. Thank you for your attention!
This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No