1. Demanding Good Governance – Inside and Out
March 25, 2010

2. Governance in HD is about Improving Service Delivery and Outcomes
Improving outcomes through enhanced efficiency, equity and quality of service delivery requires improved governance – good intentions and more spending are not enough
Good governance requires (i) stronger incentives for service providers and (ii) stronger accountability mechanisms (‘long and short route’) to improve results in the delivery of services and benefits.

3. Improving agency
Involves influencing: policy makers (e.g. spending decisions, quality of services) and providers (e.g. effort)
Requires access to information (‘transparency’) & opportunities to use it (‘redress’)
Information: timely, relevant, credible (e.g. right to information, information campaigns, scorecards)
Opportunities: turn information into action (e.g. vote, complaints, user oversight, choice).

4. Mapping of Demand-Side Instruments in FY08 HD projects
*Preliminary data from desk reviews by QAG and HDNCE of 64 HD projects that went to the Board in FY08.

5. Knowledge on what works
Developing and piloting HD governance indicators for diagnosis; benchmarking; monitoring of policies and projects;
Framework paper; country pilots in health and education; SP under development;
Stock-taking of Demand-Side instruments in HD projects;
Transparency; participation; 3rd party monitoring; redress mechanisms.
Collecting “Impact Stories” of what works;
Building a community of practice.

6. Analytical and Measurement Tools
Public Expenditure Review (PER) Toolkit (On-Line);
Quality of Medical Care Case Studies and Tools (On- Line);
Public Expenditure Tracking Survey Guidance Note and “One-Stop-Shop” portal (forthcoming);
Benchmarking Teacher Policies Tool;
Error, Fraud and Corruption Toolkit in Social Protection (forthcoming).