1. Driving Organizational Change
Chris Luckett
@JcLuckIE2013
Network Manager, Process Excellence  | Kettering Health Network
15 minutes
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2. #KaiNexusUC16 Background and Experience Manufacturing Engineer
Plant Management
18 years of ‘Systems Engineering’
Business Process Improvement 
Healthcare Process Improvement
Consulting
Years with KHN, 3+ years
Education 
BS Industrial Engineering – University of Cincinnati 
Lean Certifications, Healthcare and Industry
Certified AIW Leader, Boeing Corp.
Project Management Professional 
Hobbies – Cars, Hiking/Outdoors
Married with 3 Children 
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3. Kettering Health Network
Columbus, OH
Dayton, OH
Xenia, OH
Hamilton, OH
12,000 employees
5,391 Babies delivered
1,500 licensed beds
2,100 Physicians on staff
60k discharges
1M+ Outpatient visits/year
8 hospitals
300k ER visits
Cincinnati, OH

4. The Kettering Improvement Journey
Launched Program and Strategy Deployment
Launched PE Certification Program
2010
2012
2013
2014
2015
Integration of Analytics, Process Improvement, & Strategy
2016
Other Facilities Identify Similar Improvement Needs
Department Launched at Two Hospitals
Full Catalog of Training Deployed
Department Expanded Network-wide
Maybe more expansion on the future?
Staff Increased Due to Successes

5. A System Wide Approach Training / Development Process Improvement
Building internal capabilities to identify and eliminate waste.
Process Improvement
Identification, resolution, and sustainment of OFIs
Strategy Partner
Prioritization of key initiatives with oversight required to deliver results.
Shorten wording as best as possible
Management oversight required to successfully deliver or create a unique, product, service, or result.
Change Management

6. Early Successes….
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7. Which Way To Go?
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8. Two Priorities From Leadership
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9. #KaiNexusUC16

10. #KaiNexusUC16

11. #KaiNexusUC16

12. KaiNexus Results
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13. Final Comments
Don’t be hypocritical…. it’s still continuous improvement
Understand resources required to engage at front line levels
Try to ‘own’ the strategy that OI work is attached to
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14. Q&A
Chris Luckett Network Manager, Process Excellence (937) Twitter Website - ketteringhealth.org
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