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Driving Organizational Change
Chris Luckett @JcLuckIE2013 Network Manager, Process Excellence | Kettering Health Network 15 minutes #KNXUC16
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#KaiNexusUC16 Background and Experience Manufacturing Engineer
Plant Management 18 years of ‘Systems Engineering’ Business Process Improvement Healthcare Process Improvement Consulting Years with KHN, 3+ years Education BS Industrial Engineering – University of Cincinnati Lean Certifications, Healthcare and Industry Certified AIW Leader, Boeing Corp. Project Management Professional Hobbies – Cars, Hiking/Outdoors Married with 3 Children #KaiNexusUC16
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Kettering Health Network
Columbus, OH Dayton, OH Xenia, OH Hamilton, OH 12,000 employees 5,391 Babies delivered 1,500 licensed beds 2,100 Physicians on staff 60k discharges 1M+ Outpatient visits/year 8 hospitals 300k ER visits Cincinnati, OH
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The Kettering Improvement Journey
Launched Program and Strategy Deployment Launched PE Certification Program 2010 2012 2013 2014 2015 Integration of Analytics, Process Improvement, & Strategy 2016 Other Facilities Identify Similar Improvement Needs Department Launched at Two Hospitals Full Catalog of Training Deployed Department Expanded Network-wide Maybe more expansion on the future? Staff Increased Due to Successes
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A System Wide Approach Training / Development Process Improvement
Building internal capabilities to identify and eliminate waste. Process Improvement Identification, resolution, and sustainment of OFIs Strategy Partner Prioritization of key initiatives with oversight required to deliver results. Shorten wording as best as possible Management oversight required to successfully deliver or create a unique, product, service, or result. Change Management
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Early Successes…. #KaiNexusUC16
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Which Way To Go? #KaiNexusUC16
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Two Priorities From Leadership
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KaiNexus Results #KaiNexusUC16
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Final Comments Don’t be hypocritical…. it’s still continuous improvement Understand resources required to engage at front line levels Try to ‘own’ the strategy that OI work is attached to #KaiNexusUC16
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Q&A Chris Luckett Network Manager, Process Excellence (937) Twitter Website - ketteringhealth.org #KNXUC16
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