1. John Stanton CEO, Communications Alliance stanton@commsalliance.com.au
Telco Industry Update 2015
John Stanton
CEO, Communications Alliance

2. Regulatory Reform Repeal Day 4 – Sept/Oct ’15 TCP Code Revision
International Mobile Roaming Standard
DNCR Cleansing Mechanism
Customer Service Guarantee
Information Collection Requirements
TCP Code Revision
Industry Managed Numbering
Content Services & Interactive Gambling Codes
Deregistration of Operational Codes
IMR provisions to lighten load on MVNOs and reduce customer confusion
DNCR cleansing mechanism – make use of IPND

3. Customer Service Complaints to TIO reduced by >40%
Eight-year low at Dec. 2014
NBN-related & M-payment complaints emerge
Contextualised complaint reporting initiated
Customer satisfaction steady at 82%
Revisions underway of Telecommunications Consumer Protections (TCP) and Customer and Network Fault Management Codes
6.6 complaints per 10,000 services

4. National Security / Law Enforcement
Data Retention Bill
Royal Assent 13 April. Takes effect 13 October
Implementation work by CA/AGD
$131m Government contribution to start-up costs over two years by Federal Government
Telecom Sector Security Reform
Greater scrutiny of infrastructure
Threat to mandate onshore storage
Inquiry into s 313 of Telecommunications Act
Cybercrime Review

5. Online Copyright CA Copyright Notice Scheme Code lodged with ACMA
Three infringement notices
Strong public education focus
No sanctions but risk of facilitated discovery
Commercials still under negotiation
Web site Blocking Bill – April 2015
‘Legal and Con’ Committee to report late May
Need to avoid collateral damage

6. Service Continuity
Multi-stakeholder effort to protect customers in event of CSP insolvency
Better information sharing
Fixed Line Administration Group (FLAG)
Guidance note for receivers/administrators
NBN Migration Guideline Published

7. National Broadband Network
NBN Fibre Access Transfer Code in preparation
G652 NBN Migration Management Guideline published Dec. 2014
AS/CA S041.3 xDSL Filters Standard published Feb (added VDSL2 filters)
AS/CA S043.2 Broadband CE Standard published Jan (added VDSL2 modems)

8. Numbering
Numbering allocation and admin. Services outsourced by ACMA to ZOAK solutions – effective 1 August 2015
Revised Numbering Plan made by ACMA March 2015
New industry-led arrangements for FLRN porting
Proposal for industry-managed numbering arrangements

9. Customer Equipment & Cabling
New telecommunications pathway & space requirements for ABCB National Construction Code
Considering updating the Smartwired Code of Practice for Home Wiring
Improved cabling resources on CA website
Future of technical customer equipment Standards in an IP network environment
Evolution of 4G mobile networks – VoLTE, VoWiFi, iSIMs
Reviewing accessibility information for customer equipment features

10. Comms Alliance IoT Think Tank
Globally-aware, activated IoT community to harness the potential of IoT for Australian businesses & consumers
IBM, Intel, Telstra, Hewlett Packard, Ericsson, Alcatel-Lucent, Huawei, KPMG, RoZetta Technology, Creator Tech and Bureau of Communications Research
Initial study commences 1 June
Industry workshop, mid June