1. EarthLink Business
IT Services

2. EarthLink Business IT Services
Comprehensive IT and network services portfolio
Data center, virtualization, security, applications, managed support, data and voice services
Hosted in fully redundant, highly secure data centers
Staffed by security experts (CISSP & CISA).
Small business to enterprise customers
Deep industry expertise
Retail, healthcare, finance, transportation, manufacturing, government
Before we start, some quick facts about EarthLink business:
-We offer a comprehensive portfolio of IT, data and voice services, and we also support 3rd party network providers
-All of our data centers are fully redundant and highly secure and staffed by security experts
-We service all types of customers, from small to large and across industries. We also support the compliance requirements unique to each industry. 2 2

3. Typical Business IT Challenges
How do I minimize IT capital expenditures & reduce IT operating expenses, without sacrificing services?
How do I reduce the complexity of my IT operations?
How can I scale IT resources to keep pace with rapidly changing business requirements?
How do I keep my mobile workers better connected to our applications and ?
Does my backup plan adequately protect my data from man-made and natural disasters?
Business owners and IT managers are continuously faced with the challenges of having enough budget and IT staff available to meet the business’s demands for supporting and expanding IT systems and applications.
Most businesses would like to reduce the complexity of their IT infrastructure, and be able to scale their IT capabilities to accommodate the changing business requirements.
They want to be able to get new IT services rolled out faster to support customers and employees.
They want to enable mobile employees to utilize their personal and company owned devices to maximize productivity, without compromising security of the data.
They know there’s no way to stop Mother Nature if she’s sending a hurricane, tornado, ice storm or earthquake at their data center, Servers and systems will crash without warning, and man-made disasters are just as unpredictable, so the only option is to have a backup plan to ensure that your data remains recoverable.
Security remains a top concern for IT as malicious software and intruders are on the rise. They need to protect their sensitive data and many must meet mandated regulatory compliance for security processes.
They wants to have an service that maximizes employee productivity while minimizing the cost and headaches associated with managing the hardware, software and security of their . Add to this the federal compliance requirements and running an service on an in-house basis can easily become an unwanted burden
They want to keep IT Staff focused on strategic revenue generating initiatives, and less time on routine maintenance.
Many businesses are now developing or considering strategies to virtualize and use the Cloud to help meet these objectives, but they want to do so while maintaining complete control, improving security and reducing costs.
Does my network security protect my IT environment and sensitive data and meet the regulatory compliances?
Does our platform enable maximum employee productivity and collaboration?
How do I get my limited IT staff refocused on strategic revenue generating initiatives?

4. Business Trends Support IT Outsourcing
Dedicating Resources to the Value-Add…
“It’s generally accepted that ongoing IT operations consume 80% or more of IT staff time leaving, no more than 20% of time for value-add project work. This fact has always frustrated IT executives as well as their business peers who continue to have more and growing demands.”
- Five Top Issues facing CIOs in 2012
“With IT budgets relatively flat at most companies, and with competitors fighting for every scrap of business, CIOs can no longer afford to spend 70% to 80% of their precious funds supporting and maintaining existing systems. They must shift, permanently, a big chunk of their budgets into growth initiatives--IT projects and programs that open new markets and drive new business rather than just maintain the status quo.”
- - Information Week
Many businesses now find themselves with an IT staff that is a “cost center” dedicated to supporting internal systems and end-users. Yet business executives recognize the opportunity exists to refocus these limited resources to strategic revenue generating initiatives, if they could be unchained from supporting internal systems.
Virtualization, Cloud Computing, cloud hosted applications, security service and managed support are IT technologies that have become a viable outsourcing solution to address these challenges.
Outsourcing the routine maintenance of IT infrastructure and applications is an ideal way to refocus skilled IT resources and scarce IT budgets to more strategic business building projects.

5. Simplify the complex with EarthLink Business
IT experts as partners
IT and security experts as trusted advisors, from strategy to deployment and maintenance.
Secure, reliable operations
Fault tolerant, redundant, highly secure data centers with 24/7/365 monitoring and % uptime.
Integrated IT, voice, and data services
Flexible services customized to business needs, and the convenience of a single provider.
EarthLink Business offers a straightforward value proposition.
We can simplify the entire IT process, from strategy to implementation and ongoing maintenance.
We bring together all the key pieces to help you to build and execute a comprehensive IT strategy to support your business objectives.
This includes:
1) Experienced IT staff and certified security professionals who work with you as consultants and trusted advisors
2) Enterprise-class data center facilities that are fully fault tolerant, redundant and highly secure with % uptime
3) A comprehensive services portfolio including IT, voice, and data services, providing a single point of contact and accountability
A comprehensive approach that enables you to efficiently leverage IT to solve business challenges.

6. Proven IT and security expertise
CISSP® & CISA certified security professionals
The globally recognized standard for information security professionals
VMware vCloud Powered Hosted Service
EarthLink Business is one of the first service providers to deliver these capabilities
Highly secure data centers
Fully redundant and secure processes and infrastructure
Over 3,000 IT deployments across key industries
Includes solutions to support compliance requirements such as PCI, HIPAA, and GLBA
Case study: Global Health Products
EarthLink’s solution:
Secure private cloud for medical application/patient medical records
Hosted
Managed services
Data backup & recovery
“With EarthLink monitoring, protecting our data, and hosting our applications 24/7, it frees me to focus on growing the business. I have a real trust in the services they provide.”
EarthLink has strong credentials in IT and security:
-Our security experts have achieved CISSP & CISA certification, which is the globally recognized standard for professionals who develop policies and procedures in information security.
Passing the exam requires vast breadth of knowledge and experience, and topics covered include cloud computing, mobile security, application development security, and risk management
-EarthLink is also one of the first service providers to offer a hosted service that is VMware vCloud powered
-Our data centers are fully redundant and highly secure, and we have safeguards in place to protect customer data.
EarthLink also has deep industry expertise, spanning retail, financial services, transportation, healthcare, manufacturing, and government. As an example:
-Global Health Products is a leader in the development, manufacture and distribution of quality nutritional and wellness products, based in Rochester, NY.
-They had a custom application that supported wireless product ordering and inventory control, guided product selection, and secure, expedited Medicare and Medicaid billing. As this application provided access to sensitive customer data including medical records, security and reliability was critical.
-The company turned to EarthLink to provide secure data storage and backup and run a secure private cloud for their medical application so their IT director could focus on their expected expansion.
-With EarthLink monitoring and protecting their data and hosting their application 24/7, they have enjoyed high reliability, and have been able to refocus their staff on scaling the business.

7. IT Services Product Portfolio
Flexible, layered services to meet the needs of small to large businesses.
Data Center Services
Colocation
Virtualization Services
Cloud Hosting
Dedicated Server
Disaster Recovery
Cloud Server Backup
Cloud Workspace
Web Hosting
Application Services
Secure
Archiving
Encryption
Secure File Sharing Portal
Managed Security Services
Managed Firewall
Secure Remote Access Laptop Security
Asset Management
Managed Support Services
Managed Cloud Hosting
Managed Colocation
EarthLink TechCare
Connectivity Services
MPLS, Voice, and Data
Support
Security
Data Center
Connectivity
Application
Virtualization
EarthLink’s services portfolio is focused around 6 pillars, as shown here. The slides that follow discuss the features, benefits, and products for each pillar.

8. Data Center Services
Ensure secure, reliable operations without the burden of data center maintenance.
Features:
Fully redundant, highly secure data centers with a % uptime guarantee
Scalable infrastructure based on need
Secure operations with 24/7/365 monitoring, monitored access, employee background checks
High reliability with redundant cooling, power, filtering, and interconnected (10G) networks
Business mobility with secure access from anywhere
Services:
Colocation
¼, ½, or full cabinet
Managed Colocation
Data Center Colocation keeps your company's data safe and available by taking advantage of the reliability, security and power redundancy that has been engineered into the EarthLink Data Center's infrastructure. There are 3 standard Colocation Packages and we can design a customized solution to meet your specific needs.
You may select a fully managed or unmanaged solution.

9. Virtualization Services
Cut costs with server consolidation while improving agility and control.
Features:
EarthLink virtualization experts supporting strategy to deployment and maintenance
Server consolidation, reducing costs of hardware, power, and footprint
Rapid remote provisioning of desktops and servers
Highly secure process controls and infrastructure
High availability with virtual and physical disaster recovery and backup solutions and 24/7/365 support
Services:
Cloud Hosting
Dedicated Server
Disaster Recovery
Cloud Server Backup
Cloud Workspace
Web Hosting
EarthLink Cloud Hosting service is VMware vCloud Powered. Cloud Hosting service can reduce your IT operating costs by consolidating resources, simplifying IT complexity, and enables more flexible, agile service delivery through virtualization.
EarthLink’s team of IT Solution Consultants are engaged in the design of every Cloud Hosting solution, and every customer’s Cloud Hosting solution is custom designed to meet your unique requirements. You purchase only what you need and can quickly scale as the business requirements grow.
Dedicated Server offers the benefit of owning a server without the hassle of dealing with the hardware. Customers “rent” an entire server that is not shared with any other organization. Dedicated Server hosting is more flexible than a virtual private server as customers have full control over their server.
EarthLink Cloud Workspace is a managed Hosted Virtual Desktop solution that lets you customize and control your desktop environment enabling your employees use any company owned or personal device to make a secure connection over the public internet or your own secure network.
For Disaster Recovery, choose a full hardware or virtual hardware replication of your IT environment, in our a highly redundant and secure Data Centers and a team of disaster recovery engineers you have ultimate piece of mind in the event of a crisis.
Some businesses don’t need a full disaster recovery solution, but still need to protect their business’s mission-critical information assets. With EarthLink Cloud Server backup, your data remains intact and quickly recoverable. Cloud Server Backup is a SAN disk environment for instantaneous access and rapid recovery – a far superior alternative to legacy tape backup systems.
EarthLink offers a fully managed, shared web hosting solution. Our highly secure Data Center ensures that your hosted web site will always be available and operating as efficiently as possible.

10. Application Services
Secure, reliable “anywhere” access to and business applications, at a lower cost.
Features:
Pay-as-you-go services, eliminating upfront capital costs
Improved mobility with anytime, anywhere access from any device
Seamless migration, patching, upgrades, and 24/7/365 support
Disaster recovery for complete backup, testing, and automated failover and recovery
Services:
Secure
Shared MS Hosted Exchange 2010
Dedicated MS Hosted Exchange 2010
Dedicated Hosted Zimbra XWA
Encryption
Secure Message Center Portal
Archive
Secure File Sharing Portal
Secure assures that your is protected against both inbound and outbound threats. Our approach to securing your is flexible, easy to use and cost effective. With powerful anti-spam and anti-virus, Secure protects your business systems from infections. Through an end user control panel, you have administration capabilities to allow only those users you designate to have the appropriate services and features.
The EarthLink Secure Suite is offered on a Shared or Dedicated infrastructure with MS Exchange 2010 and Zimbra XWA.
Encryption services utilizes a gateway approach that inspects all outbound to ensure compliance with your defined privacy policies. The service only encrypts sensitive data and determines the best method for delivering these s. Encryption provides full content scanning of the subject line, content and attachments and the gateway will encrypt, block, or brand outbound s based on your corporate security policies. We also offer a Secure Message Center Portal enabling encrypted communications with partners and clients that don't support encryption.
Secure Archive is a secure vault providing preservation for compliance and operational purposes. The archiving system automatically extracts message contents and attachments from incoming/outgoing s and after indexing, it stores them in read-only format. This ensures that archived records are maintained in their original state.
Secure File Sharing Portal enables both sender and recipient to push and pull very large documents (up to 800 MB) to and from the site with complete security. Users can specify the duration that their files remain in the portal before the files will be automatically purged from the site.

11. Managed Security Services
Leverage certified security experts to assess and mitigate risk.
Features:
Flexible services, on-premises or cloud
Integrated risk management across IT and voice/data networks
CISSP & CISA-certified security professionals
Industry expertise & documented security policies/procedures to support compliance
24/7/365 monitoring, alerts, and support
Services:
Managed Firewall
Hosted Network Security
Managed Premises Firewall
Secure Remote Access
Managed Security services can help you minimize risk to your assets and lower operational costs associated with managing, monitoring and securing your infrastructure. Our certified security professionals serve as an extension of your staff, mitigating threats to your business and working directly with your team to reduce IT risk. Through proactive security monitoring and documented security policies and procedures, our Managed Security services enable you to comply with government and industry regulations.
EarthLink Managed Firewall services provide the monitoring and protection from the latest security threats and the confidence that your firewall is configured to enforce your company security policies. EarthLink offers both a cloud and premise based Managed Firewall service and is offered even if we are not your network service provider.
EarthLink Secure Remote Access: authorized users are authenticated to access resources inside your company's network remotely and securely, whether at home, at a hotel, at an airport, without having to install a VPN client on the end user workstation.

12. Managed Support Services
Free your IT staff to focus on more strategic initiatives.
Features:
Refocus IT staff on strategic initiatives by offloading the hassles of day-to-day support
Improve security and reliability by staying current with patches/upgrades
Reduce downtime with 24/7/365 monitoring, rapid response times, and seamless failover and recovery
Services:
EarthLink TechCare
Fully outsourced and managed IT help desk support
Managed Cloud Hosting
Bronze*, Silver, Gold, Platinum levels
Managed Colocation
EarthLink TechCare is a fully managed outsourced help desk solution that is customizable and scalable to meet your needs today and in the future
EarthLink TechCare delivers a customized world class IT care experience for your end-users that maximizes their productivity from the office, at home or on the road. This service is fully integrated into your unique IT environment and our North America-based certified professionals seamlessly resolve your end-users technology challenges.
Network security and reliability is our top priority within our highly secure Data Centers. That's why our Bronze level of management is automatically included in our EarthLink Cloud Hosting, Dedicated Server, and Colocation services plans. You can gain increased levels of support by choosing to upgrade your services to the Silver, Gold or Platinum support packages. Opt for 24x7x35 emergency assistance and basic monitoring or lean on our team for more advanced tasks like OS installations, systems patches and reloads.
The four levels of managed support increasingly offloads the burden from your IT team in running your servers and operating systems - giving you greater security and reliability. Let our certified server engineers manage your hardware, OS and IT infrastructure, so you can reduce costs and focus on optimizing your core business.
* Bronze level of managed support is standard with Cloud Hosting, Dedicated Servers, and Colocation services.

13. Secure, fully redundant data centers, connected by a nationwide private network
Performance
High speed fiber network between all locations
Security
Private MPLS extending from the customer to EarthLink data centers
Reliability
Redundant, standardized storage area network (SAN)
Hardware-based SAN replication between sites for data and applications
Disaster recovery offering with Site Recovery Management (SRM)
All our IT Services are housed in our fully redundant and highly secure data centers. Our Data centers are Carrier Neutral, so no new local loops or network connections are required to access these IT Services. So you can purchase these services without the typical delays and costs associated with provisioning new circuits. Connect using any ISP.
You may also select EarthLink as your MPLS network connection. MPLS is highly scalable and less complex than its predecessors, businesses gain more flexibility, incurr less overhead and improved control over network costs. MPLS makes it easy to reroute traffic priorities on the fly, or add new locations to the network whenever you need. 13

14. EarthLink helps you simplify the complex and …
Reduce your risk
Protect your data and applications
Meet compliance requirements
Highly secure data centers
Fully Redundant: % uptime
Certified security experts
Disaster recovery & server backups
Empower your business
Eliminate upfront capital costs
Rapidly scale up and down
Quickly roll out new applications
Improve employee productivity
Reduce routine IT staff tasks
Simplify IT management
In summary, EarthLink IT services can help you simplify the complex while reducing your risk and empowering your business.
We can help you to reduce risk. This is because it can be difficult for stretched IT staff to stay ahead of increasing security threats and changing compliance requirements. By allowing certified security experts to take on this responsibility, you can ensure that you’re taking proactive steps to assess and mitigate risk, on a continuous basis. In our fully redundant data centers we are proactively monitoring your IT environment to help ensure that your business applications are running all the time, and in the event of a man-made or natural disaster, your continuity and data are protected.
EarthLink IT Services also lets you avoid capital expenditures via virtualization in the cloud. The cloud also empowers your business to rapidly scale to meet unexpected demands and roll out new applications with delay or capital expense. You can improve your end-users productivity and reduce the time your IT staff spend on routine maintenance. In short we can simplify your IT management.
By freeing up IT resources, your able to focus on the strategic initiative that are more important to growing your business.
Lower the time and cost of managing day-to-day IT operations, and free your IT budget and staff to focus on strategic initiatives