1. e-mail etiquette Expectations of professional communication
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2. e-mail etiquette: Important
JCU communicates with you only through your JCU address. So, if you have more than one address:
Make sure you check your s on a regular basis
Forward* your JCU to your other account
If you correspond with the university by , you must use your JCU account to prove your identity
*For more information on how to forward your , go to

3. e-mail etiquette. We will:
Use a friendly, courteous and professional tone
Use a professional layout
Upper and lower case letters used correctly
Structured in paragraphs
Begin with a proper salutation using the sender’s name
Use professional language 
No abbreviations, such as ‘txtg’
No serious grammatical or spelling errors
Written in plain, accurate English that is free of jargon
Set your signature to always show your name, student ID, course and subject

4. First, an example of what NOT to do:

5. Which assignment? What subject?
Who sent the ? Is the address complete?
Which assignment? What subject?
This is impolite (gives the impression that you don’t really care)
Whose job is it to know what the annotated bibliography is?
What do you expect the lecturer to do with this information?
What does your writing say about you?

6. Now, for an example of WHAT to do:

7. Use your JCU e-mail address
Be specific: subject code & topic of the
Begin with a proper salutation using the recipient’s full name
Be specific about the nature of your query
Describe the context of your query
Suggest a possible solution to the problem
Ensure your full name, student id., course and subject are included in your