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Our journey…so far Mick Gibbs CEO and Chairman Norad Travel Group

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Presentation on theme: "Our journey…so far Mick Gibbs CEO and Chairman Norad Travel Group"— Presentation transcript:

1 Our journey…so far Mick Gibbs CEO and Chairman Norad Travel Group
Do you ever think we will be replaced by a PlayStation?…. asked Piglet No we are much needed…said Pooh! Oh good….said Piglet We just don’t tell our story loud enough….sighed Pooh Our journey…so far Mick Gibbs CEO and Chairman Norad Travel Group

2 Beware the ego based trends bereft of holistic benefit, they are usually the marketers who pass in the night and pickpocket the foundations of rational thought, from those best placed to comment. We will concentrate on our people and eliminate the unnecessary noise so the relevant will be heard and acted upon. The Culture of our people will be customer focused, believed in and acted as normally as brushing your hair or cleaning your teeth.

3 Structure Look and Feel Future Proofing Generation N(orad)
People Engagement Customers Employees and relevant Industry bodies Transparent Relationships. Suppliers Associations and Customers Digitally Focused with Tools To deliver an enhanced Value Proposition Overview Landscape Objectives Structure Look and Feel Future Proofing Generation N(orad)

4 “We wholeheartedly support Mick and his teams customer focused objectives and are delighted to be part of that journey through the Norad Academy” Eric Hallerberg Managing Director UK and Ireland

5 Next Phase of Evolution
Identifying Critical Component Parts Understanding Trends but not Drowning in them Value and Contribution Relativity to customer requirement/benefit Nurturing Talents Gearing for Future Leadership Speaking the same language!!

6 Avoiding Divisional Drift
Norad Group Rising Stars New Intake Vocational Workplace Management Avoiding Divisional Drift Nurturing Talents Gearing for Future Leadership Management, Operational and Vocational Training Partners Recognition Who will use the Academy?

7 Fast Track Rising Stars
Accountability of Next Phase of Evolution – Rising Stars Nurturing Talents Gearing for Future Leadership at all levels of the business Identifying, Mentoring and measurement of Rising Stars will be an integral part of Senior Management KPI’s The Academy will be our vehicle at all levels Board New Entrants Incumbent Teams Fast Track Rising Stars Management

8 “We will buy technology but invest in our peoples development…….
Our Academy has adopted a 360 degree vision, it has no boxes and our evolution will be based upon our collective value proposition and not augmented or marketing hype.”

9 Did you ever stop to think….and forget to start again?
Do you ever think we will be replaced by a shiny modern PlayStation?…. asked Piglet No we are much needed…said Pooh! Oh good….said Piglet We just don’t tell our story loud enough….sighed Pooh Did you ever stop to think….and forget to start again? So really it’s the same old Pooh……said Piglet With new clothes and grown up a little……smiled Pooh

10 Every great technical innovation in any organisation, needs to be balanced by an equally great people innovation across all channels if it is to realise its full potential


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