1. Event Technical Support
And
Media Production
Andy Page August 23, 2016

2. Agenda Introductions Service Description Value Proposition Metrics
Cost
Security
More Information
Q&A

3. Introductions Service owner: Andy Page Service manager: Alex Nemeth
Other service delivery team members:
David Kingsley
Marshall Perryman
Don Buttaccio
Keith Sawyer
Greg Bronson
Distributed AV/IT support staff
Service Desk Request Fulfillment
Cornell Productions
Time Warner Cable

4. Service Description
Service name: Event Technical Support and Media productions
Products:
Event Technical Support
Media Production
The Event Technical Support and Media Production service provides on-site technical support, video streaming, broadcast connections, and video and audio production services for lectures, seminars, conferences, and university special events. The service supports distance learning and other intercampus collaborations with Weill Cornell Medicine; supports Bailey Hall and Weill Hall; and brokers advanced multi-camera and sound reinforcement production capabilities for major events.
Available to:
Faculty
Staff
Students
Fee for Service – YES
Service tier: Two

5. Value Proposition Value proposition Customer impact Key benefits
The Event Technical Support and Media Production service provides value through cost savings, risk mitigation, problem resolution, and enhancement to the university’s teaching, research, and outreach missions
Customer impact
The user base is extensive and diverse. Events include music department student performances, distance learning courses, large enrollment courses, research seminars, major gift announcements, board of trustee meetings, commencement, convocation, the sesquicentennial, inauguration, and dignitary visits
Key benefits
Reduces risk of a failed event
Ensure expensive meetings meet communication objectives
Enhances quality and reach of communications
Support is customized to events requirements
Leverages deep connections with campus community and infrastructure
Quick turnaround on recordings

6. Metrics FY16 Q4 FY 16 Q4 Metrics Total Number of Service Requests 190
Total number of Events Supported
181
Total number of Media Titles Produced
162
Availability
100%
Changes (upgrades, patches, etc.) NA

7. Costs Cost to deliver the service: FY 16 Total Cost* $567,125
Hardware & Software $0
Labor
Staff Support
$419,068
Administrative Overhead
$51,557
*Cost Recovery
Bailey Hall Allocation (1.5 FTE) $163,188
Partial Cost Recovery $82,595
Unit Cost (80/20 effort split across products)
$607/event
$177/media title
Fee for service: Yes
Hourly Fee
Package Rates for specific services

8. Rates
Package Rates are based upon support type and time duration of event
Each package has defined deliverables
Hourly Rate
$73.00 per Hour
Support for intercampus-collaborations with Weill Cornell Medicine at no charge

9. Package Rates Event Duration Video Recording Webcasting
Webcasting w/Sound Reinforcement or AV Support
Two hours and under
$250
$550
$1,000
More than two hours and less than four hours
$350
$650
$1,100
More than four hours and less than eight hours
$450
$850
$1,350

10. Package Rates Event Duration Sound Reinforcement
Web Conferencing Support
Web Conferencing w/Sound Reinforcement or AV Support
Two hours and under
$700
$450
$900
More than two hours and less than four hours
$800
$550
$1000
More than four hours and less than eight hours
$950
$750
$1,250

11. Security What risks does use of the service mitigate?
Reputational harm
Lack of ADA accommodations at events
How does the service mitigate risks?
Ensure high profile events present Cornell well
Provide accommodations for assistive listening or live captioning

12. More Information
Service web page:
Service level expectations:
Service catalog entry:
Service quarterly report:

13. Questions?