1. Transportation Professionals Advisory Committee Meeting
Operations Update
Transportation Professionals Advisory Committee Meeting
October 12, 2017

2. Performance Report Card
Performance Indicator
Standard
Sep 2017
FY18
On Time Performance
> 91%
89.6%
91.0%
Late 4
< 0.10%
0.13%
0.09%
Average Hold Time
< 120 sec 76 80
Calls On Hold Over 5 Min
< 5%
3.4%
4.2%
*Preventable Collisions Per 100,000 Miles
< 0.50
0.89
0.70
*Sep 2017 data is not final

3. Antelope Valley Region
Performance Indicator
Standard
Sep 2017
FY18
On Time Performance
> 91%
88.4%
90.1%
Late 4
< 0.10%
0.06%
0.03%
Average Hold Time
< 120 sec
102
Calls On Hold Over 5 Min
< 5%
3.9%
3.4%

4. Eastern Region Performance Indicator Standard Sep 2017 FY18
On Time Performance
> 91%
89.5%
91.5%
Late 4
< 0.10%
0.11%
0.10%
Average Hold Time
< 120 sec 65 66
Calls On Hold Over 5 Min
< 5%
3.9%
4.8%

5. Northern Region Performance Indicator Standard Sep 2017 FY18
On Time Performance
> 91%
91.2%
91.5%
Late 4
< 0.10%
0.23%
0.12%
Average Hold Time
< 120 sec 85 92
Calls On Hold Over 5 Min
< 5%
3.0%
3.9%

6. Santa Clarita Region Performance Indicator Standard Sep 2017 FY18
On Time Performance
> 91%
95.8%
Late 4
< 0.10%
0.06%
0.05%
Average Hold Time
< 120 sec 47 49
Calls On Hold Over 5 Min
< 5%
1.9%
2.1%

7. Southern Region Performance Indicator Standard Sep 2017 FY18
On Time Performance
> 91%
88.9%
90.1%
Late 4
< 0.10%
0.12%
0.09%
Average Hold Time
< 120 sec 84 91
Calls On Hold Over 5 Min
< 5%
2.6%
3.7%

8. West Central Region Performance Indicator Standard Sep 2017 FY18
On Time Performance
> 91%
89.1%
91.1%
Late 4
< 0.10%
0.13%
0.08%
Average Hold Time
< 120 sec 67 65
Calls On Hold Over 5 Min
< 5%
4.4%
4.9%

9. Highlights September highlights:
3 staff attended the Southern California Advocacy Network’s Emergency Management Summit
Safety Steering Committee – focused on wheelchair securement
Cyber Security Workshop
Emergency Management training for staff
Southern Region Taxi Maintenance Audit

10. Highlights September highlights:
Presentation at the State Council on Developmental Disabilities, Los Angeles Office
Southern California Advocacy Network’s Emergency Management Summit
Cyber Security Workshop
Emergency Management training
Southern Region Taxi Maintenance Audit
Safety Focus: Wheelchair Securement
Notable staff community outreach efforts from staff included a presentation at the State Council on Developmental Disabilities, Los Angeles Office and participation in the Southern California Advocacy Network’s Emergency Management Summit.
Notable trainings included the Cyber Security Training at Access and the Essential Emergency Operations Center Action Planning training at the city of Long Beach EOC.
Staff also completed the Taxi Maintenance Audit at our largest contractor in the Southern Region, Global Paratransit. The audit included a 100% check of 644 taxis vehicle files.
Lastly, Wheelchair Securement was the safety focus of the month and was discussed at our monthly Safety Steering Committee Meeting that is attended by all the contractors.