1. Garuda Cargo Business Process - Today
20 DEC 2010

2. GA Cargo Process Overview

3. SkyChain Functional Overview

4. As-Is To be ? Schedule Management
Automatically create flight schedules based on SSIM
Cargo flight master can based on different commercial capacity
Update schedules based on SSM, ASM and MVT
View, in real time, flight performance:
Capacity utilization, movement, ULD and Pax gains
Automatically create flight schedules based on SSIM
Cargo flight master can based on different commercial capacity
Update schedules based on SSM, ASM and MVT
View, in real time, flight performance:
Capacity utilization, movement, ULD and Pax gains

5. As-Is To-Be Customer Management
Single repository of customer information
Define once and use across
Stock, tariff, allotments, spot rates
Customer include:
Freight forwarders/ agents
Shipper
Consignee
Postal authority
Other airline
Airline counter
Road feeder service
Walk-in
Single repository of customer information
Define once and use across
Stock, tariff, allotments, spot rates
Customer include:
Freight forwarders/ agents
Shipper
Consignee
Postal authority
Other airline
Airline counter
Road feeder service
Walk-in

6. As-Is To-Be Customer Management (cont’d)
Group customers by “family” code
Consortium of companies
Group by business type
Valuables, DG, Electronics, etc
Report on customer performance and contribution

7. As-Is To-Be Stock Control
Support for dedicated and neutral stocks management
Implement e-AWB
Facility to stock control other airlines’ documents
Proactive automatic alert for re-order of stock
Customizable organization structure and hierarchy for stock distribution and tracking

8. Pricing
As-Is
To-Be
Simple work flow to submit, review, amend, approve and publish tariff
Shipments fully NET rated as early as
at booking
Freight charges
Other charges
Commissions
Discounts
SPA, MPA, provisos
NETT revenue
System automatically highlights rate and other charges discrepancies
Collect quality shipment and rating data and seamlessly transfer that to revenue accounting system
Net rate
Air Waybill at source
Avoid manual
Air Waybill capture
at revenue accounts

9. As-Is To-Be Reservation Support for multiple channels
Direct sales, internet e-bookings,
GF-X, FFR
Comprehensive set of validations
Availability, routing, embargo, dimension vs load ability on a particular aircraft, stock validation, customer validation
Easy to use screens, for sales
agent to carry out

10. As-Is To-Be Operation - Export Warehouse activities : Acceptance
Storage and confirm location
Work list
Shipment retrieval
ULD build up
ULD break down
Cashiering functions for counter sales
Carry out acceptance, manually or via FSU message from GHA
Split shipment across ULDs
Offload and discrepancy management

11. As-Is To-Be Operation - Import
Auto-locate shipments to designated warehouse locations
Support manual and automated arrival processing based on FSU
Arrive shipments, ARR
Capture cargo transfer manifests; TF
Capture irregularity information [e.g. MSAWB, MSCGO]
Capture customs on-hold information
Notify consignee, NFD
Document delivery, AWD
Capture import cashiering information and generate/print invoice
Shipment delivery, DLV
Delivery order and delivery slip [Proof of Delivery]

12. As-Is To-Be Capacity Management
Define capacity by aircraft type as well as by aircraft registration
Define overbooking limits
Define rules for updating commercial capacity based on Pax gains
Real Time Capacity Monitoring

13. Customer Self Service Promote e-freight
Provide a secure portal access to customers to
Enquire schedules
Check availability
Do reservation & booking
Do rate quote
View allotment
View booking
Submit Air Waybill & House Waybill
SkyPouch
Provides means to upload electronic documents against an air waybill
Reduce routine
shipment status
enquiries at call
centre, push
information
automatically;
FSU or ASN

14. Management Information System
Host of reports as standard product offering
Revenue, Tonnage, flight based, allotments, customer based
Operations reports
Flight manifest
AWB print
CCA
Invoices at Export and Import
Station-wise service failure report
Daily cargo transfer report
Shipment pending for delivery
MIS reports
Flight capacity utilisation report
Point of Sales Revenue and Capacity report
Courier and Mail tonnage report
Ad-hoc or spot rate summary report
Management
information
can also be
generated
using
Business Objects

15. Document AWB
As-Is (e-AirwayBill)
To-Be

16. As-Is To-Be Manifest CARGO MANIFEST 23-Dec-10 09:29 ARAVINDUAT
OPERATOR A GIA GARUDA INDONESIAN AIRWAYS
MARKS OF NATIONALITY FLIGHT/DATE GA Dec-10
POINT OF LOADING CGK
________________________________________________________________________________
AWB Number Pieces Description SHC Status Wt.(Kgs) Org/Dest Remarks
CONSOLE HEA SS SPLMEL
TOTAL SHIPMENTS 1
LOADED BY : SIGNATURE : Date: TIME :
(local)
(local pcs) (local wt)
(transfer)
(transfer pcs) (transfer wt.)
(svc cargo)
(svc cargo pcs) (svc cargo wt.)
(total pcs bulk) (total wt. bulk)

17. Infrastructure (PC, Printer & Network) – GA Users
PC Workstation
Domestic : 64 PC
International : 32 PC
Laser Printer
Domestic : 52 printer
International : 16 printer
Dot matrix printer
Domestic : 25 printer
International : 18 printer
Infrastructures & Server maintain by Asyst with specific SLA
Database backup by Asyst with specific SLA

18. Cutover Plan Phase mmdd Pilot Run Reservation Cutover
Operation Cutover
Revenue Mgt Cutover

19. GA Cargo e-AWB Benefits
Simplicity & Efficiency: One operating process & one agreed standard
Reliability & Accuracy: One time data entry & no more lost documents
Cost Savings: Reduced costs in document processing (data integration)
Faster Supply Chain Transit Time: Reduced overall transportation time
Compliance: Meeting international and local regulations
Security: Messages only made available to parties who require them
Environment: Elimination of paper