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Learning Organization
PRASENA 12 December 2002 The Mirror of the Economic World Learning Organization “Managing Organization Change” Customized AIT Training Program For the National Family Planning Coordinating Board of Indonesia A session with Dr. Prof. B.K. Passi Prasena Think Tank 12 December 2002 Learning Organization
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Three broad questions What is Learning What is Organization
PRASENA 12 December 2002 Three broad questions What is Learning What is Organization What is Learning Organization Three broad questions What is Learning What is Organization What is Learning Organization Learning Organization
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PRASENA 12 December 2002 Leadership Vision Learning Organization
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Popular concept of system
PRASENA 12 December 2002 Popular concept of system input process output Popular concept of system Input Process output Learning Organization
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What is systems thinking
PRASENA 12 December 2002 What is systems thinking What is a system? What is thinking? What is systems thinking? What is systems thinking What is a system? What is thinking? What is systems thinking? Learning Organization
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We need to learn about People Learning Organization Technology
PRASENA 12 December 2002 We need to learn about Organization People Learning Knowledge Technology We need to learn about Learning Organization People Knowledge Technology Learning Organization
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Learning organization
PRASENA 12 December 2002 Learning organization Learning organization Personal Mastery Mental Models Shared Vision Team Learning Systems Thinking Learning Organization
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Learning Organization
PRASENA 12 December 2002 Learning Organization Mental Models High Quality of life Low birth rate Shared Vision Systems Thinking Indonesia Higher quality of education Team Learning High economic growth Personal Mastery Learning Organization
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System is complementary whole like Yin and Yang
PRASENA 12 December 2002 System is complementary whole like Yin and Yang Direction Power Being complementary and alternative, they are not dissociable. System is complementary whole like Yin and Yang Being complementary and alternative, they are not dissociable. Learning Organization
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System is a Whole always
PRASENA 12 December 2002 System is a Whole always do not work in parts only System is a Whole always Learning Organization
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System is Relationships
PRASENA 12 December 2002 System is Relationships A C D B Learning Organization
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System of tap water: who is deciding : you or water level ?
PRASENA 12 December 2002 System of tap water: who is deciding : you or water level ? System of tap water: who is deciding : you or water level ? Learning Organization
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Cause effect X Y X < - > Y X Y PRASENA 12 December 2002
Learning Organization
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PRASENA 12 December 2002 Construct and analyze Learning Organization
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A system is a larger world
PRASENA A system is a larger world 12 December 2002 Community (home for this group of students) School (or School System) Teacher Student Parent Classroom Learning Organization
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Still larger view : we need to analysis
PRASENA Still larger view : we need to analysis 12 December 2002 Learning Organization
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Organizational Behavior: Conflicts in Organizations
PRASENA 12 December 2002 Organizational Behavior: Conflicts in Organizations Levels of Conflict Intrapersonal Conflict Interpersonal Conflict Intragroup Conflict Intergroup Conflict Intraorganizational Conflict Interorganizational Conflict Organizational Behavior: Conflicts in Organizations Levels of Conflict Intrapersonal Conflict Interpersonal Conflict Intragroup Conflict Intergroup Conflict Intraorganizational Conflict Interorganizational Conflict Learning Organization
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Organizational Behavior Conflict in Organizations
PRASENA 12 December 2002 Organizational Behavior Conflict in Organizations Interpersonal Conflict Management Force Withdrawal Smoothing Compromise Mediation and Arbitration Superordinate Goals Problem Solving Dialogue Organizational Behavior Conflict in Organizations Interpersonal Conflict Management Force Withdrawal Smoothing Compromise Mediation and Arbitration Superordinate Goals Problem Solving Dialogue Learning Organization
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Lecturing ONE-WAY Communication Lecturing PRASENA 12 December 2002
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Debate Two-way It teaches fighting Communication Debate Two-way
PRASENA 12 December 2002 Debate Two-way Communication It teaches fighting Debate Two-way Communication It teaches fighting Learning Organization
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Multi-way communication Take decision by voting
PRASENA 12 December 2002 Discussion Multi-way communication Take decision by voting Discussion Multi-way communication Take decision by voting Learning Organization
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Dialogue is constructing
PRASENA 12 December 2002 Dialogue is constructing Dialogue is art of listening. Here people learn to listen to learn not only words but all facets of the presence of others in their context Dialogue is exploring for construction not an agreement Dialogue is constructing Dialogue is art of listening. Here people learn to listen to learn not only words but all facets of the presence of others in their context Dialogue is exploring for construction not an agreement Learning Organization
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Dialogue is checking assumptions
PRASENA 12 December 2002 Dialogue is checking assumptions Your own assumptions And others assumption Dialogue is checking assumptions Your own assumptions And others assumption Learning Organization
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PRASENA 12 December 2002 Telling Dictating: “Here’s what I say, and never mind Why” ( dysfunctional ) Asserting: “Here’s want I say, and here’s want I say it.” Explaining: “Here’s how the world works and why I can see it that why.” Telling Dictating: “Here’s what I say, and never mind Why” ( dysfunctional ) Asserting: “Here’s want I say, and here’s want I say it.” Explaining: “Here’s how the world works and why I can see it that why.” Learning Organization
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PRASENA 12 December 2002 Generating Skillful discussion: (Balancing advocacy and inquiry) genuinely curious makes reasoning explicit asks others about assumptions without being critical or accusing) Dialogue: suspending all assumptions creating a “container” in which collective thinking can emerge Politicking: giving the impression of balancing advocacy and inquiry, while being close-minded (dysfunctional) Generating Skillful discussion: (Balancing advocacy and inquiry) genuinely curious makes reasoning explicit asks others about assumptions without being critical or accusing) Dialogue: suspending all assumptions creating a “container” in which collective thinking can emerge Politicking: giving the impression of balancing advocacy and inquiry, while being close-minded (dysfunctional) Learning Organization
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PRASENA 12 December 2002 Observing Bystanding: Making comments which pertain to the group process, but not to content. Sensing: Watching the conversation flow without saying much, but keenly aware of all that transpires. Withdrawing: Mentally checking out of the room, and not paying attention. (dysfunctional) Observing Bystanding: Making comments which pertain to the group process, but not to content. Sensing: Watching the conversation flow without saying much, but keenly aware of all that transpires. Withdrawing: Mentally checking out of the room, and not paying attention. (dysfunctional) Learning Organization
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PRASENA 12 December 2002 Asking Interrogating: “Why can’t you see that your point of view is wrong?” (dysfunctional) Clarifying: “What is the question we are trying to answer?” Interviewing: Exploring others’ points of view, and the reasons behind them. Asking Interrogating: “Why can’t you see that your point of view is wrong?” (dysfunctional) Clarifying: “What is the question we are trying to answer?” Interviewing: Exploring others’ points of view, and the reasons behind them. Learning Organization
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Special rules of dialogue
PRASENA 12 December 2002 Special rules of dialogue Circular arrangements; not rows and column type Agenda Chairperson Language Decisions Special rules of dialogue Circular arrangements; not rows and column type Agenda Chairperson Language Decisions Learning Organization
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Personal mastery creative tension in rubber band
PRASENA 12 December 2002 Personal mastery creative tension in rubber band Aspirations Personal mastery creative tension in rubber band Reality Learning Organization
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Personal mastery beliefs, reality, vision
PRASENA 12 December 2002 Personal mastery beliefs, reality, vision Personal mastery beliefs, reality, vision Learning Organization
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Conscious and unconscious mind it is like iceberg
PRASENA 12 December 2002 Conscious and unconscious mind it is like iceberg Conscious and unconscious mind it is like iceberg Learning Organization
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Mental Models: you and around you
PRASENA 12 December 2002 Mental Models: you and around you attitudes + perception attitudes + perception Mental Models: you and around you you those around you Learning Organization
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Shared Vision evolves Shared visions Personal 1 Personal 2 Personal 3
PRASENA 12 December 2002 Shared Vision evolves Shared visions Personal 1 Personal 3 Personal 2 Shared Vision evolves Learning Organization
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Personal visions: variation
PRASENA 12 December 2002 Personal visions: variation Division A Human Resources Division B Marketing Manufacturin g Finance Personal visions: variation Division C R&D Learning Organization
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Shared Vision: fully aligned
PRASENA 12 December 2002 Shared Vision: fully aligned Shared Vision: fully aligned Learning Organization
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Vision by all PRASENA 12 December 2002 Vision by all
Learning Organization
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Team coherence and alignment
PRASENA 12 December 2002 Team coherence and alignment Team coherence and alignment Learning Organization
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Vision-Mission-Implementation
PRASENA 12 December 2002 Vision-Mission-Implementation Vision Planning 12 hours per week Phase 1 Phase 2 ….. Phase 3 Implementation Vision-Mission-Implementation Times : Months / Year Learning Organization
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Tools: groupware Face to face, whiteboards
PRASENA 12 December 2002 Tools: groupware Face to face, whiteboards , conference, chat, other methods of using LAN, & internet, Web, archives Tools: groupware Face to face, whiteboards , conference, chat, other methods of using LAN, & internet, Web, archives Learning Organization
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Dance of growth & limits
PRASENA 12 December 2002 Dance of growth & limits Dance: dual play of : Growing process: improve reinforcers (20% solution) Limiting processes: remove constraints (80% solution) Dance of growth & limits Dance: dual play of : Growing process: improve reinforcers (20% solution) Limiting processes: remove constraints (80% solution) Learning Organization
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Knowledge of systems’ thinking is power
PRASENA Knowledge of systems’ thinking is power 12 December 2002 Wisdom Knowledge Information Data Knowledge of systems’ thinking is power Learning Organization
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Management of systems is achieved by
PRASENA 12 December 2002 Management of systems is achieved by Bringing changes outside and Changes inside yourself Management of systems is achieved by Bringing changes outside and Changes inside yourself Learning Organization
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Assign best people for best ideas rather to difficult ideas
PRASENA 12 December 2002 Assign best people for best ideas rather to difficult ideas G Assign best people for best ideas rather to difficult ideas Learning Organization
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What is Management ? Management has four functions Planning Organizing
PRASENA 12 December 2002 What is Management ? Management has four functions Planning Organizing What is Management ? Process Controlling Influencing Learning Organization
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Management’s Functions
PRASENA 12 December 2002 Management’s Functions Planning Controlling Organizing Decision Making Management’s Functions Directing Staffing Learning Organization
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