1. Competing in the Urgent Care Space: The After Hours Care Clinic at
Ft. Benning, GA
Timothy J. Caffrey, MD, MBA, MHA, FAAFP
Crossover Health

2. Learning Objectives:
At the conclusion of this activity, the participant will be able to:
Understand the intent and concept of operations for Fort Benning’s After Hours Care Clinic
Understand the Lessons Learned
Be able to establish and operate an After Hours care Clinic at the attendee’s location

3. Disclosures
The presenter has a financial relationship to disclose. He is employed by Crossover Health, a California-based, national medical group providing on-site and near-site primary care and curated specialty network coordination for self-insured employers.
This continuing education activity is managed and accredited by Professional Education Services Group in cooperation with AMSUS.
Neither PESG,AMSUS, nor any accrediting organization support or endorse any product or service mentioned in this activity.
PESG and AMSUS staff has no financial interest to disclose.
Commercial support was not received for this activity.

4. Floodgate
Urgent care access policy

6. Location, Location, Location.
To Fort Benning
(18 miles from North Columbus Medical Home)

7. Location, Location, Location.
North Columbus Medical Home
To Fort Benning
(18 miles from North Columbus Medical Home)

8. “It is better to take what doesn’t belong to you than to
let it lie around neglected”
Mark Twain
Assumption: private sector knows the market
Services, hours

9. After Hours Care Clinic at North Columbus Medical Home
Hours of operation
Start with community data => Survey results led to change in operating hours
Scope of services from community data
Staffing – review full model, peds, residents
Marketing Not urgent care

10. After Hours Care Clinic at North Columbus Medical Home
Hours of operation
Scope of services
Start with community data => Survey results led to change in operating hours
Scope of services from community data
Staffing – review full model, peds, residents
Marketing Not urgent care

11. After Hours Care Clinic at North Columbus Medical Home
Hours of operation
Scope of services
Staffing
Start with community data => Survey results led to change in operating hours
Scope of services from community data
Staffing – review full model, peds, residents
Marketing Not urgent care

12. After Hours Care Clinic at North Columbus Medical Home
Hours of operation
Scope of services
Staffing
Marketing
Start with community data => Survey results led to change in operating hours
Scope of services from community data
Staffing – review full model, peds, residents
Marketing Not urgent care

13. Lessons Learned/Learning
Who is the customer?
AHCC south % of care is triage category 4-5. Effectively an urgent care clinic with ED capabilities.

14. Lessons Learned/Learning
Who is the customer?
Pop-off valve
AHCC south % of care is triage category 4-5. Effectively an urgent care clinic with ED capabilities.

15. Lessons Learned/Learning
Who is the customer?
Pop-off valve
Improved care coordination
AHCC south % of care is triage category 4-5. Effectively an urgent care clinic with ED capabilities.

16. Lessons Learned/Learning
Who is the customer?
Pop-off valve
Improved care coordination
Metrics
AHCC south % of care is triage category 4-5. Effectively an urgent care clinic with ED capabilities.

17. Lessons Learned/Learning
Who is the customer?
Pop-off valve
Improved care coordination
Metrics
Access
AHCC south % of care is triage category 4-5. Effectively an urgent care clinic with ED capabilities.

18. Lessons Learned/Learning
Who is the customer?
Pop-off valve
Improved care coordination
Metrics
Access
After Hours Care Clinic South?
AHCC south % of care is triage category 4-5. Effectively an urgent care clinic with ED capabilities.

19. tim.caffrey@crossoverhealth.com william.c.carver6.civ@army.mil
Contact information: