1. System Center 2012 R2 Operations Manager Solutions Alignment Workshop
5/29/2018
System Center 2012 R2 Operations Manager Solutions Alignment Workshop
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2. Agenda Introduction Module 1 – Architecture
Module 2 – Infrastructure Monitoring
Module 3 – Application Monitoring
Module 4 – System Center Integration
Next Steps

3. Introduction

4. The evolving datacenter…
Physical
Virtual
Infrastructure as a Service (IaaS)
Platform as a Service (PaaS)

5. Customer challenges and opportunities
Requirement to provide scalable and reliable services
Always-on expectations of the business
IT budget pressure even with increasing expectations
Complex IT environments that are tough to manage
Volume of Web and cloud applications continues to rise
Evolution of applications to hybrid cloud deployment models
Enterprise- class
Simple and cost-effective
Application focused

6. System Center 2012 R2 solution overview
Infrastructure provisioning
Enterprise-class multi-tenant infrastructure for hybrid environments
Infrastructure monitoring
Comprehensive monitoring of physical, virtual, and cloud infrastructures
Automation and self-service
Application-owner agility while IT retains control
Application performance monitoring
Deep insight into application health
IT service management
Flexible service delivery

7. System Center 2012 R2 delivers
Infrastructure monitoring
Comprehensive monitoring of physical, virtual, and cloud infrastructure
IT demands
Monitor diverse environments
Assure health of physical, virtual, and cloud infrastructures
Ensure reliable workload configurations
System Center 2012 R2 delivers
Best-of-breed Windows monitoring, robust cross- platform support
Cross platform monitoring:
Windows Server
RHEL/SUSE Linux
Oracle Solaris
HP-UX & IBM AIX
Cross-platform configuration:
Linux/UNIX
Network monitoring and cloud infrastructure health
VMM-Operations Manager connector
VMware vSphere health with VEEAM Management Pack
Network topology discovery
System Center Management Pack for Windows Azure
AWS Management Pack
Best-practice workload configuration
Best practice configuration for Windows Server 2012 with System Center Advisor connector

8. System Center 2012 R2 delivers
5/29/2018
Application performance monitoring
Deep insight into application health
IT demands
Assure Line of Business (LOB) application SLA
Enable rapid application lifecycle
Assure great end-user experiences and health of Microsoft workloads
System Center 2012 R2 delivers
Deep application insight
.Net and Java monitoring, including line-of-code level traceability
Integrated transaction monitoring with BlueStripe
Integrated Dev-Ops that spans people, process and systems
Faster issue tracking and remediation with System Center- Visual Studio connector
Efficient app debugging with Microsoft Monitoring Agent
Cloud-integrated insight in familiar monitoring console
Outside-in monitoring with Global Service Monitor
Best practice configurations for MS workloads with System Center Advisor connector
Management Packs for Microsoft workloads and third-party ISV applications

9. Investments in the System Center 2012 platform
Fabric and workloads
Dev-Ops
Experience
Topology simplification
Network monitoring
Linux/UNIX authoring
Operations Manager manageability
Scale improvement (50%)
.NET application performance monitoring
J2EE monitoring
Global Service Monitor (GSM)
Extensible dashboards
360-degree dashboards

10. What’s new in System Center 2012 R2 Operations Manager?
Hybrid monitoring
Workload monitoring
APM and infrastructure insight
360 fabric monitoring by better integrating with VMM
Improved Azure monitoring
Amazon web service monitoring
Advisor integration for fabric components monitoring
Native SNMP monitoring and IPv6 support
Improved UNIX and Linux support
Most current version of Exchange, SharePoint, and SQL monitoring
Advisor integration for workload monitoring
Java APM
Enhanced IntelliTrace integration
Enhanced TFS integration
Improving dashboard performance
New Widgets*

11. Module 1 Architecture

12. Operations Manager 2007 R2 Platform
Parent-child topology with the RMS as the “parent” and all other management servers as “children”
Operations Manager 2012, SP1 and R2 Platform
Peer-to-Peer topology with all management servers acting as equals

13. Components Core Additional Roles Databases Management servers Agents
Consoles
Additional Roles
Reporting server
Gateway server
Audit collector and database

14. Architecture design considerations
1. How would you group your managed systems?
4. What do you need to consider when architecting Operations Manager?
Management group design and requirements
High availability scenarios and requirements
Authentication scenarios
Management server design
Databases and storage design
Reporting
2. What are your high availability requirements for management servers?
5-6. What is the most efficient database and storage design?
3. How can you secure the authentication process?

15. Architecture patterns – Single server
Most commonly used for evaluation, testing, and management pack development, usually in non- production or pre-production environments
Combines all the management group roles
Instance can be installed on dedicated hardware or on a virtual computer

16. Architecture patterns – Small-medium
Most commonly used to monitor very large pre- production environments or large production environments
Distribution of features and services across multiple servers to allow for scalability
Includes all server roles and supports the monitoring of devices

17. Architecture patterns – Enterprise
Most commonly used for enterprise deployments
Allows for the distribution of features and services across multiple servers to allow for scalability
Includes all server roles and supports the monitoring of devices

18. HA and virtualization support
How can Operations Manager provide high availability for monitoring systems?
Resource pools
Agent failover
Database instance failover clustering
Network load balancing
What are your high availability requirements for management servers?
How does Operations Manager support virtualization and what are the recommendations for management servers?
Operations Manager supports all server features in any physical or virtual environment
It is recommended to store the database and data warehouse on a directly attached physical hard drive
Virtual computers must not use any functionality that does not immediately commit all activity on the virtual computer to the virtual hard drive

19. Network requirements
How do the different Operations Manager roles communicate with each other?
No direct communication between an operations console and the databases
However, direct communication between an application diagnostics console and the databases
All other communication goes through the management server and then to the database servers
Supports full distribution of features among servers
For more information, see Connecting Management Groups in Operations Managers

20. Management server design
What considerations go into designing a management server?
Hardware requirements
Sizing best practices, using the Sizing Helper Tool
High availability and virtualization recommendations
Network requirements
Usage of gateway servers
Number of monitored devices
Number of monitored applications

21. Databases and reporting
What are the databases used by Operations Manager?
Operational database
Contains all configuration data for the management group
Stores all monitoring data that is collected and processed for the management group for 7 days (default setting)
Reporting data warehouse
Stores monitoring and alerting data for historical purposes
What are some considerations when designing reporting?
Operations Manager uses SQL Server Reporting Services
The number of concurrent reporting users
Data retention with the data warehouse

22. Management groups What is a management group?
Basic unit of functionality
Consists of a management server, the operational database, and the reporting data warehouse database
When should one consider multiple management groups?
View consolidation
Language requirements
Security boundaries
Separation of test and production environments
How would you group your managed systems?

23. Agents What does an agent do? Where can agents be installed?
Collects data, compares sampled data to predefined values, creates alerts, and runs responses
Calculates the health state of the monitored computer and objects on the monitored computer and reports back
Where can agents be installed?
Windows systems
UNIX/Linux systems

24. Use of gateway servers
Management group
Management server
How do management servers and agents authenticate?
Kerberos authentication
Certificate-based authentication
Using the Gateway servers
Only one port (TCP 5723) has to be open
Multiple gateway servers can be placed in a single domain for failover

25. Decision points Upgrade vs. new install Database placement
HA requirement
DR requirement
Management group
Agent deployment scenarios
Reporting server
Gateway server
Audit Collection Services (ACS)

26. Module 2 Infrastructure monitoring

27. System Center 2012 R2 delivers
Infrastructure monitoring
Comprehensive monitoring of physical, virtual, and cloud infrastructure
IT demands
Monitor diverse environments
Assure health of physical, virtual, and cloud infrastructures
Ensure reliable workload configurations
System Center 2012 R2 delivers
Best-of-breed Windows monitoring, robust cross- platform support
Cross platform monitoring:
Windows Server
RHEL/SUSE Linux
Oracle Solaris
HP-UX & IBM AIX
Cross-platform configuration:
Linux/UNIX
Network monitoring and cloud infrastructure health
VMM-Operations Manager connector
VMware vSphere health with VEEAM Management Pack
Network topology discovery
System Center Management Pack for Windows Azure
AWS Management Pack
Best-practice workload configuration
Best practice configuration for Windows Server 2012 with System Center Advisor connector

28. Customer problems Traditional Virtualized Private Cloud Public Cloud
BACKGROUND
Infrastructure is transitioning from traditional physical device to virtualized compute, network and storage, and building into a cloud
Administrator within the data center has to deal with traditional, virtualized, private and public cloud as part of their infrastructure
THE CHALLENGES
Difficult tracking health state of your infrastructure
Disconnected information of network, storage, virtual machine, and cloud it is running on
Longer Time to Resolution (TTR) when a problem occurs with complex infrastructure
Traditional
Virtualized
Private Cloud
Public Cloud

29. Monitoring scenarios
Cloud monitoring
OS monitoring
Network monitoring

30. Storage classification
Cloud monitoring – private cloud
VMM model
Cloud has
VM count
vCPU count
Storage size
Memory size
Storage classification
Dashboards
See at a glance a view of cloud health, and the health of the underlying fabric
Connect existing information
Do root cause analysis by linking to existing dashboards such as the network monitoring dashboard
Virtual Machine Manager diagrams
Allow rollups and improved views of network and storage monitoring
Cloud
No roll-up
Storage classification
Host uses
device
Storage
Network
devices
Host (not belonging
To host group)
Host group
Host cluster
Virtual machine
Storage has
Storage array
Total capacity
Storage classification
Host group

31. System Center Virtual Machine Manager 2012 R2 VM & Cloud management
Tight integration with VMM 2012
The health state of a cloud is determined by:
Host state
Storage pool state
File share and LUN state
Network node state
Active alerts within the cloud
OpsMgr server
Hyper-V {
System Center Virtual Machine Manager 2012 R2 VM & Cloud management
vSphere
XenServer
Host Group

32. Cloud monitoring – public cloud
Key capabilities:
Enables customers to use OpsMgr to monitor availability and performance of Azure resources (Cloud Services, Virtual Machines, Storage)
Certificate expiration monitoring
Hybrid application monitoring
Use tasks to manually or automatically perform remediation
Topology dashboard to show how your services are connected
Simple setup and configuration

33. Azure management pack Enabled rules include:
Manageability Test Performance Collection Rule
Collect Availability of Manageability Service
Collect Aggregated Average Available Memory Megabytes Per Role
Collect Role Instance Counter Per Role
Collect Aggregated Average Percentage Processor Time Per Role
Monitoring include:
Client Perspective
Cloud Services
Windows Azure Deployment
Windows Azure Distributed Application
Windows Azure Hosted Service
Windows Azure Role
Windows Azure Storage Account
Windows Azure Subscription

34. Cloud monitoring – hybrid cloudVM
Cloud
service
Storage DB
Active
directory
Service
bus
Azure
Operations Manager enables monitoring the health state of both Private and Public cloud depending on where the application or service is running. VM
Storage DB
Active
directory
Service
bus
Private Cloud
vmmp-test1
Host
Discovery,
health
Cloud
service
Discovery, health
Operations Manager
Bus

35. OS monitoring – all infrastructures
Traditional
Virtualized
Private Cloud
Public Cloud
 Windows
Linux
UNIX
 Windows
Linux
UNIX
 Windows
Linux
 Windows
Linux

36. Monitoring Windows with MPs
5/29/2018
Monitoring Windows with MPs
Agent auto detects Windows Computer and OS, and by default monitors the following:
Key metrics such as disk, memory, processor & NIC
Critical Windows events

37. Using the Health Explorer
Availability—detects the roles, features, and services it is running and checks the health model
Configuration—detects activation status, service configuration setting, and results of best practice analyzer
Performance—checks available memory, memory pages per second, system page file, total CPU utilization and other performance counters
Security—monitors for security related setting

38. Monitoring Linux and UNIX
Operations Manager Agent UNIX/Linux computers
Supported operating systems:
CentOS 5 and 6 (x86/x64)
Debian Linux 5 and 6 (x86/x64)
HP-UX 11i v2 and v3 (PA-RISC and IA64)
IBM AIX 5.3, AIX 6.1 (POWER), and AIX 7.1 (POWER)
Novell SUSE Linux Enterprise Server 9 (x86), 10 SP1 (x86/x64), and 11 (x86/x64)
Oracle Solaris 9 (SPARC), Solaris 10 (SPARC and x86), and Solaris 11 (SPARC and x86)
Oracle Linux 5 and 6 (x86/x64)
Red Hat Enterprise Linux 4, 5, and 6 (x86/x64)
Ubuntu Linux Server and (x86/x64)
Management server
Managed UNIX/Linux computer
MP MP MP
Config
service
SSH client
library
SSH connection
SSHD
Agent
maintenance
actions
SDK
Port 1270
WS-man request: HTTPS transport
Health
service
OpsMgr Agent
for UNIX/Linux
(OpenPegasus CIMOM
Server + providers)
WinRM
client
library
WS-man response: HTTPS transport
WinRM = Windows remote management
WS-Man = Web service management protocol
SSHD = UNIX/Linux Secure Shell Daemon

39. Linux and UNIX health checks
Availability—detects the hardware availability including disk
Configuration—detects name resolution and WS-man health status for remote management
Performance—checks available memory, swap space, DPC time

40. Summary of supported OSes
Product
Linux
UNIX
Red Hat
SUSE
CentOS
Ubuntu
Debian
Oracle
AIX
HP-UX
Solaris
Operations Manager 
Configuration Manager
Endpoint Protection
No Plans
Virtual Machine Manager
Future
Hyper-V
Azure IaaS

41. Network monitoring capabilities
Physical network routers and switches
Interfaces and ports
Virtual local area networks (VLANs)
Hot Standby Router Protocol (HSRP) groups
Firewalls and load balancers
Increased visibility into your network infrastructure
Identify failures in critical services and applications that were caused by the network
Show how your network is connected to the computers you are monitoring
List of network devices with extended monitoring capability

42. Network monitoring discovery
How does discovery work?
Sends ICMP or SNMP v1, v2c, and v3 request to identify system
Gets components, IP addresses, VLAN membership, resources, IP networks, netmasks and neighboring devices
Creates topology
Creates Layer 2 and Layer 3 connectivity between devices
Port stitching
How many network devices does Operations Manager support?
2000 network devices (approximately 25,000 monitored ports) managed by 2 resource pools
1000 network devices (approximately 12,500 monitored ports) managed by a resource pool that has 3 or more management servers
500 network devices (approximately 6,250 monitored ports) managed by a resource pool that has 2 or more Gateway servers

43. Viewing network devices
Network dashboard
Vicinity view, availability, and performance
Health view for each network device

44. Monitoring Concepts
Management packs
Authoring
Notifications
Consoles

45. Management pack basics
What is a management pack?
Product knowledge and thresholds for objects being monitored
New content may be authored
What management packs are out of the box?
For Microsoft products:
Windows Operating Systems
Microsoft server-based workloads
For non-Microsoft products:
UNIX/Linux workloads from Microsoft’s Open Source Technology Center
Other 3rd party product content/knowledge
List of available Microsoft management packs

46. Conceptual view of management pack files and elements
Management pack structure
Management pack files
Comes in either an .xml file that can be viewed and edited, or an .mp file (a sealed .xml file) that cannot be changed
Covers the structure of an application, how to discover an application, how to monitor an application, and what to do when an application breaks
Management pack elements
A single item in a management pack contains:
Class
Monitor
Dashboard
Report
Conceptual view of management pack files and elements

47. Sample of a health explorer
Monitors and rules
How does a management pack model health?
Each monitor and rule is primarily defined by the source of the data that is used to perform its required functionality and the logic used to evaluate this data
Monitors and rules both use a common set of sources
Example: A monitor may use a performance counter and a rule may access the same performance counter in order to store its value for analysis and reporting
Sample of a health explorer

48. Management pack authoring
What pre-defined management packs can be used to design new ones?
.NET application performance monitoring template
OLE DB data source template
Process monitoring template
TCP port template
UNIX or Linux log file
UNIX or Linux service
Web application transaction monitoring template
Windows service template

49. Management pack authoring tools
What tools are available for authoring management packs?
Operations console
Authoring console
XML Editor

50. Notifications How does an administrator get notified with alerts?
By viewing the consoles
Operations Manager console
Web console
SharePoint integration
Other notification methods
Instant Messenger (IM)
Text message (SMS)
Other applications via command prompt

51. Decision points Target machines by OS and scope (i.e. how many)
Target machines by location
Target machines by asset type (i.e. physical and virtual)
Network devices
Management packs (i.e. what to monitor, both pre-packaged and custom)
Notification planning and service levels

52. Module 3 Application performance monitoring

53. Workload monitoring SQL monitoring Exchange monitoring
SharePoint monitoring
3rd party workloads monitoring

54. SQL monitoring What does an Operations Manager monitor in SQL Server?
Health Monitoring and Alerting
Historical Reporting and Analysis
Service Level Tracking
Availability
Performance
Configuration
Security
What does an Operations Manager monitor in SQL Server?
Basic health model
Availability
Configuration
Security
Performance
Additional view
Historical reporting/analysis
Service level tracking

55. Exchange monitoring Uses mail flow synthetic transactions
Actions performed by OpsMgr to simulate an action against an Exchange component
Examples include “check Exchange ActiveSync,” “check Outlook Web Access,” and “check Web Services connectivity”
Available from Microsoft and 3rd-party vendors

56. SharePoint monitoring
Used to detect, diagnose, and alert on events from the following services
Access Services
Document Conversions Launcher Service
Document Conversions Load Balancer
Excel Calculation Services
InfoPath Forms Services
Managed Metadata Web Service
OneNote Service
PerformancePoint Service
PowerPoint Service
Project Server Service
Project Server Events Service
Project Server Queueing Service
Secure Store Service
SharePoint Server Search
User Profile Service
Visio Graphics Service
Word Conversion Service
Word Viewing Service

57. Extensibility via partners (example #1)
Oracle monitoring
Provides insight into how memory, physical design and maintenance affect performance
Monitors the entire Oracle environment (RAC)
Understands and manages an Oracle environment like an “ecosystem” that is constantly changing in terms of physical design, transactions, and memory

58. Extensibility via partners (example #2)
SAP monitoring
Flexible deployment options and configuration management pack's SAP connector can be installed and ran on:
SCOM Agent or management server machine
One or more remote Windows servers
Under the same active directory domain as the management server or outside the domain
Built-in failover functionality
Automatic failover/restore
Automatic configuration synchronization
Heterogeneous SAP support
Connect to SAP Systems running on any platform, be it Windows Server 2008, Unix, Linux, iSeries or zOS

59. System Center 2012 R2 delivers
5/29/2018
Application performance monitoring
Deep insight into application health
IT demands
Assure Line of Business (LOB) application SLA
Enable rapid application lifecycle
Assure great end-user experiences and health of Microsoft workloads
System Center 2012 R2 delivers
Deep application insight
.Net and Java monitoring, including line-of-code level traceability
Integrated transaction monitoring with BlueStripe
Integrated Dev-Ops that spans people, process and systems
Faster issue tracking and remediation with System Center- Visual Studio connector
Efficient app debugging with Microsoft Monitoring Agent
Cloud-integrated insight in familiar monitoring console
Outside-in monitoring with Global Service Monitor
Best practice configurations for MS workloads with System Center Advisor connector
Management Packs for Microsoft workloads and third-party ISV applications

60. PROBLEM ASSIGNED TO ENGINEERING
Application lifecycle challenges
Operations
No actionable feedback resulting in high MTTR
Production incidents are hard to debug
PROBLEM ASSIGNED TO ENGINEERING
Develop
Rapid reaction to feedback
Development & testing
Users detect defects in production
Fix
Monitor
Operate
Software to value delivery
Unable to reproduce error in development environment
OPS
BACKLOG
Isolated operations tools and workflows
Long deployment cycle times
WORKING SOFTWARE

61. Overcoming the Dev-Ops disconnect
“Hey, I just got a call about a failed application.”
“Do you know what might have caused the failure?”
App Dev
App Ops
“How would I know, you wrote the code!

62. Misaligned goals, priorities, and the “silo” mentality
Two different worlds
Development
Day job: Increase/Maintain business viability by introducing change to support market demand
When a problem occurs: The goal is to understand the root cause to prevent future occurrences – (ideally) attach debugger or collect dump!
Time pressure: Sprint (3-4 weeks)
Operations
Day job: Increase/Maintain business operational availability by eliminating/controlling change
When a problem occurs: The goal is to restore operations back to normal – reboot!
Time pressure: Maintain SLA at 99.9% (about 43 min./month)
Misaligned goals, priorities, and the “silo” mentality

63. 360o view of app health Availability Performance Reliability
Global Service Monitor
Internal Synthetic Transactions
Reliability
.NET Application Performance Monitoring
Java Enterprise Edition Application Server Monitoring
Global Service Monitor
Performance
.NET Application Performance Monitoring
Java Enterprise Edition Application Server Monitoring
Global Service Monitor
Client-Side Monitoring
Resolution
Team Foundation Services Work Item Synchronization
Visual Studio
Diagnostics
.NET Application Performance Monitoring
Java Enterprise Edition Application Server Monitoring
SCOM Infra Monitoring MPs
IntelliTrace integration

64. Managing towards SLAs Discover application dependencies
Comprehensive monitoring & deep application insight help you “get to green”
Discover application dependencies
Isolate root cause
Monitor client and server components of the application
Triage and remediate
Discover application dependencies
Discover application dependencies
Monitor client and server components of the application
Monitor client and server components of the application
Isolate root cause
Isolate root cause
Triage and remediate

65. Advantages of OpsMgr 2012 Single tool for monitoring
Infrastructure and Applications
.NET and Java
No management pack authoring or code change required
Easy to use
Express and advanced configuration
Consistent metrics
Problem categorization for .NET app
Always-on production monitoring with low overhead

66. APM with OpsMgr 2012 Monitoring MVC and WCF applications
Monitoring .NET apps hosted in Windows services
IntelliTrace and TFS integration
Monitoring applications running in IIS8/Windows server 2012
Global services monitoring
APM Monitoring for SharePoint 2010
Azure SDK support (storage, SQL Azure)

67. Deep insight with OpsMgr 2012
Server-side
Code execution – level information
Client-side
Collect data from the .NET calls
Application methods
Variables and parameters
Types of calls being made, web methods, internal execution, SQL commands
Page load times and where the time was spent (such as images, and CSS)
JavaScript exceptions
Data is collected by injecting custom JavaScript on the page
Rich visualization

68. Trending with OpsMgr 2012
Operations Manager application advisor provides rich reporting and trending information about the applications performance
Gain quick visibility into the top issues and application components that are impacting the end user experience
Easily see where to focus resources
Understand the relationships between application components

69. Decision points SQL monitoring Exchange monitoring
SharePoint monitoring
3rd-party monitoring
.NET monitoring
Java monitoring

70. Module 4 System Center integration

71. Storage classification
Integration with VMM
VMM model
Uses built-in/internal connector to communicate with VMM
Provides Performance and Resource Optimization (PRO) to VMs
Monitors entire fabric in the datacenter
Determines health state of a “cloud”
Accomplished from the VMM console
Requires importing the required management packs into OpsMgr
Cloud
No roll-up
Storage classification
Host uses
device
Storage
Network
devices
Host (not belonging
To host group)
Host group
Host cluster
Virtual machine
Storage has
Storage array
Total capacity
Storage classification
Host group

72. Integration with Service Manager
Service Manager uses two connectors to communicate with OpsMgr:
CI connector – used to create configuration items from discovered OpsMgr objects
Alert connector – used to a two-way synchronization between OpsMgr alerts and Service Manager incidents
Discovery data is used to populate the CMDB collected from OpsMgr
Requires importing the required management packs into OpsMgr

73. Integration with Orchestrator
Uses “runbooks” to create advanced automation sequences for OpsMgr
Uses “integration packs” to provide a common framework of OpsMgr functions:
Create alert – create a new alert in a management group
Get alert – retrieve alerts that match the criteria that you specify
Get monitor – retrieve monitoring activities that match the criteria that you specify
Monitor alert – monitor alerts OpsMgr generates
Monitor state – monitor object with a warning or critical state
Stop/Start maintenance mode
Update alert – publish all data from required and optional properties
Supports forwarding OpsMgr alerts to/from third-party systems, including HP Operations Manager, HP Service Manager, IBM Tivoli Netcool/OMNIbus, and VMware vSphere

74. Integration with ConfigMgr
Used to initiate OpsMgr agent maintenance mode during software updates
Two points of configuration from the Configuration Manager console
Disables alerts during software updates
Generate alerts when software updates fail

75. Integration with DPM
Uses the OpsMgr console to present a high-ground view of all backup operations
OpsMgr becomes central console for DPM

76. BI through Reporting and Dashboards
Integration across the infrastructure
Virtual Machine Manager
Operations Manager
Orchestrator
BI through Reporting and Dashboards
Runbooks
Configuration Manager
Active Directory
Notifications via Exchange
Service Manager
Service Manager
Data Warehouse
Microsoft Exchange
(Admin + User)
Centralized
CMDB
Azure Cloud
Management
Third-party Management Tools

77. Decision points Integration with Virtual Machine Manager
Integration with Service Manager
Integration with Orchestrator
Integration with Configuration Manager
Integration with Data Protection Manager
Integration with other third-party providers

78. Next Steps

79. Thank You