1. Summary and Conclusions of Workshop Concepts
Gustavo De León
Regional Officer, Air Traffic Management and Search and Rescue
ICAO NACC Regional Office
NAM/CAR/SAM Quality Assurance Workshop
NAM/CAR/SAM Air Traffic Services Quality Assurance Workshop
(Port of Spain, Trinidad and Tobago, 26 to 30 November 2001)

2. ATS Quality Assurance Workshop Summary
Time Management
Communications
Definitions
Background

3. ATS Quality Assurance Workshop Summary
ATS Quality Assurance Programmes
Controller Proficiency Checks
Air Traffic Incident reporting, investigations and investigation teams
Air Traffic Incident prevention programmes
Air Traffic Services evaluation programmes

4. ATS Quality Assurance Workshop Summary
Proficiency training programmes
ATS safety management
Human Factors
Workshop activities

5. Next Steps Regional guidance material approved by:
GREPECAS/10 (Canarias, Spain, October 2001)
ATS QA Programme Workshops
2001 (English) – NAM/CAR/SAM
2002 (Spanish) – CAR/SAM

6. Next Steps
ATM Evaluation Missions to States/Territories and International Organizations responsible for FIRs
2001 – 2003
Encourage implementation of CAR/SAM/3 RAN Meeting Rec. 5/38

7. Next Steps ATS QA Programme Training Course
Request for development of a QA Programme Training Course under TRAINAIR
ICAO Headquarters for consideration as worldwide Guidance Material

8. Conclusions
ATS quality assurance programmes would place safety at the forefront while expediting and maintaining an orderly flow of air traffic
Quality assurance is a dynamic process used to continually improve an ATS system

9. Conclusions
Quality will continue to be measured against historical data
Number of ATS incidents
Delays
Employee and customer feedback
Factors that cannot be measured readily must also be recognized

10. Conclusions Willingness to function Team Training
Actions taken to support zero ATS incidents all factor into quality assurance

11. Conclusions
The success of the quality assurance effort is dependent on the recognition that all ATS providers, independently and collectively, must strive to provide the best service possible

12. Conclusions Write what you do Do what you write Check what you do
International Standardization Organization
Technical Committee ISO 9000 Basic Requirements

13. THE END
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