1. Business communication

2. Types of Business Communication
Oral (meetings, presentations, negotiations, exchanging information, giving and taking messages)
Written (letters, s, faxes, applications, minutes writing)

3. Level of Formality 1 Formal style Full verb forms (e.g. he has been)
No abbreviations (a problem instead of a prob)
Polite expressions when speaking, writing (I wonder…; Could you....;Dear Sir / Madam; Yours faithfully; I would like you to do…; I am afraid I disagree with you on that)
Used in relation with superiors, people we do not know

4. Level of Formality 2 Informal style
Short verb forms (aren‘t, he hasn‘t got)
Use of abbreviations is common (no prob;‘cos; ‘course)
Conversation lacks the polite expressions, it is more direct (hey; give it to me)
Incorrect grammar (he dunno)
Used with friends, colleagues with whom one is on the first name terms

5. Diplomatic Language
We can‘t do that. → We might need more time / new technology.
That‘s a stupid thing to say. → I am afraid I cannot agree with you on that matter.
You‘re wrong. → It is probably only a misunderstanding.
There‘s a problem. →We seem to have a small problem.

6. Small Talk Topics Weather Hobbies Home country Media Sports
Art / fashion trends
Gossip about famous people

7. Sources
STORTI, C. Cross-Cultural Dialogues.p. 95,96, 103, Intercultural Press, Inc., 1994
MASCULL, B. Business Vocabulary in Use Intermediate. CUP p. ISBN