1. April: Talent Acquisition Monthly Scorecard
Key Performance Indicators
Goal/Plan
Actual
Trending
Speed
50 days
Cost
2.5k
Quality
78%
Customer Satisfaction
80%+
Status
Enhanced employee referral program go live in Q2
SEO solution delayed to Q4 because of contract negotiations
Productivity per Recruiter increases after training investment last year
Technology Blueprint and SOW completed for new global ATS
FY Initiatives / Investments
On Track
Off Track
On Track
On Track
+ to Goal
< 10% of Goal
> 10% of Goal
Challenges
Opportunities & Plan
Speed = Core Technical roles in Texas and Germany problematic. Too many interviews and 2 groups extended delays in responding to TA.
Quality = First year attrition issues in sales roles, particularly in the Solutions Group
Customer Satisfaction = While above goal by 4% the Sales Organization is causing trending down.
Speed = Working with SVP on plan to optimize interviews and reduce the decision time. Meeting scheduled 4/5
Quality = Partnering with Talent Management & Business to create better interviewing/assessment guides. Additional onboarding tweaks being made by Talent Management. Targeting Q3 release.
Customer Satisfaction = Keeping an eye on this and setting expectation with leadership that we will not be trending up until after Sales issues resolved after Q3