1. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

2. Transforming Service Delivery in the Age of the Empowered Constituent
There is a divide between citizen expectations and the tech
Oracle would like to help you close that Gap
. One has a bright future and will allow your citizens to
The Great Divide
Transforming Service Delivery in the Age of the Empowered Constituent
Oracle Service Cloud

3. Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
Oracle Confidential – Internal/Restricted/Highly Restricted

4. 1 3 2 4 Transforming Government with Oracle Cloud
Wan to talk to you today about transforming the way that you interact and provide service to your citizens and why you should use Oracle Cloud
Transforming Government with Oracle Cloud
Modernizing your Citizen Experience 1 3
The most comprehensive cloud portfolio
Increase your service agility and find the best for your citizens and your city
Engineering world class Citizen Experience
Perfecting service in SaaS 2 4
Connecting every citizen engagement with your city
Unparalleled innovation and award winning enterprise support

5. 1 Transforming business with Oracle Cloud
The most comprehensive cloud portfolio

6. Oracle Cloud is creating a tipping point
19 of 20 top cloud providers run on Oracle technology
#2 SaaS Provider in the world
19 Data Centers
Accessed in over 200 Countries
75% of Fortune 100 run Oracle Cloud
62M+ users per day
27B+ transactions per day
18+ years managing enterprise clouds
Annually, over $1B in cloud R&D
Validation for Oracle’s overall Cloud Strategy, not just Service Cloud. Need to make it clear we are huge player in this space.
62MM users is roughly equivalent to the entire population of the UK
95% of all Oracle applications in the cloud

7. 1 2 Transforming business with Oracle Cloud
The most comprehensive cloud portfolio
Engineering world class Citizen Experience 2
Connecting every citizen engagement with your city

8. Oracle Marketing Cloud
Proven citizen Experience Solution
In-Store
Contact Center
Social
Field Service
Mobile
Direct Sales
Part of the most complete SaaS offering available
Integrated using industry standards and new ICS
Web
Channel
Oracle Social Cloud
Oracle Marketing Cloud
Oracle Sales Cloud
Oracle Commerce Cloud
Oracle Service Cloud
Oracle
CPQ
Cloud
Globalizations and Statutory Localizations
Integrated Citizen Experience Foundation
Social Network
Mobile
Analytic KPIs & Dashboards
Predictive Analytics
Integrations

9. Service Cloud is creating a tipping point
One of the largest online web services in the world
Service 8M+ consumers globally per day
100+ experiences per second
30B + database transactions per week
270K+ Contact Center Agents per month
1+ Billion contact records
110+ Terabytes of customer data
8MM is the population of NYC
Additional Stats
250MM customers/month
3Bn/yr
20% of interactions are on mobile devices
270K contact center agents/month (service only)

10. 1 3 2 Modernizing your Citizen Experience
Transforming Government with Oracle Cloud
Modernizing your Citizen Experience 1 3
The most comprehensive cloud portfolio
Increase your service agility and find the best for your citizens and your city
Engineering world class Citizen Experience 2
Connecting every citizen engagement with your city

11. What does a Modern Service Organization look like?

12. How do we suggest you pursue modernization?

13. 1 3 2 4 Transforming Government with Oracle Cloud
Modernizing your Citizen Experience 1 3
The most comprehensive cloud portfolio
Increase your service agility and find the best for your citizens and your city
Engineering world class Citizen Experience
Perfecting Service in SaaS 2 4
Connecting every citizen engagement with your city
Unparalleled innovation and award winning enterprise support

14. How can we help you close the divide?
Superior Case Management
Workflow Management
Knowledge Everywhere Approach
Web Self Service and Mobile Capabilities
Robust Reporting and Feedback
Enterprise Platform
This is the agenda

15. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |