1. Office of Pupil Transportation Overview
Presentation to Baltimore City Special Education
Citizens’ Advisory Committee
May 9, 2016
Tammy Turner
Acting Chief Executive Officer
J. Keith Scroggins
Chief Operating Officer

2. Our Mission
Transportation service is a key function in providing a quality education for students. Our mission is to transport students in a safe, timely, efficient, and dependable manner.

3. Priority #1: Our Precious Cargo
“We value and welcome your input. Do not hesitate to share with us your ideas and suggestions to improve the reliability and quality of City Schools transportation service.
Priority #1: Our Precious Cargo

4. Customer Service Commitment
We are committed to providing quality transportation service in support of City Schools. This commitment drives our planning, decision-making, and use of resources.
We strive to be proactive in our pursuit of quality service and customer satisfaction.
High quality service entails the safe, timely, incident-free and courteous transportation of students.

5. Transportation Eligibility
Individualized Education Plan (IEP)
Homeless
Section 504 (Rehabilitation Act)
Alternative Education Setting (AES)
English as a Second Language (ESOL)
Walk Zone Requirements
Non-Public

6. City Schools’ Transportation
Curb-to-Curb Eligibility
Approximately 4600 students eligible for curb-to-curb yellow bus service, with majority having IEPs.
Corner-to-Corner Eligibility
Approximately 2400 students eligible for corner-to-corner yellow bus service.
Swing Space Eligibility
City School students transported due to 21st Century building renovations.
More than 300 yellow buses used daily
City Schools owned and operated. (10%)
Yellow Bus Contractors (90%)
Taxi Cabs
Unless specified in a student’s IEP, the decision to assign a student to a cab service is made solely by the Office of Pupil Transportation

7. Students with Transportation Reason of IEP and 504
Ridership
3,094 students with IEPs receive transportation services to 189 locations as of May 4, 2016
Special Education Programs
City Wide
Separate Day
Non Program
Non Public
City Wide Programs
Locations
Students
Discover with Me
Early Learning Environment
Early Learning Environment - Autism (ELE-A)
Early Therapeutic Environment
Let's Grow
Partners
ED Pride
Life Skills
Program for Autistic Learners (PAL)
Total 58
1669
Separate Day School Locations
Claremont High School 65
George W.F. McMechen School 54
Lois T. Murray Elementary/Middle School 51
New Hope Academy
117
Sharp-Leadenhall Elementary School 43
William S. Baer School
166
Programs
Non Program Schools 89
486
Non-Public 36
443

8. MTA Transportation Hours of Service: 6:00 a.m. – 8:00 p.m.
Student S-Pass Program
Tickets valid until 8:00 p.m.
Runs through end of current school year
Criteria:
Middle/high school students who live 1.5 miles or more from their respective schools.
Students not meeting distance criteria but whose walk path to/from school are unsafe.

9. Our Partners
Transportation Coordinators
Office of Pupil Transportation
Quality Service
Transportation coordinators are our liaisons and extensions into the school systems
It is important that Transportation Coordinators and the Office of Pupil Transportation work as partners to ensure quality service
Student boarding
Student unloading
eTR entry
Translog entry

10. Responsibilities of The Office of Pupil Transportation
Administrative Duties
Receive, document, investigate and resolve complaints
Coordinate transportation changes
Communicate with transportation coordinators to facilitate approval of requests
Communicate with schools and Student Support Services the end and start of new school year routines for transferring students and end their transportation
Customer Relations Duties
Assist customers with questions or concerns about transportation-related issues
Identify customers’ needs; determine and initiate appropriate action
Technical Duties
Resolve eTR and student routing issues

11. Electronic Transportation Request (eTR)
City Schools’ application used in accepting and processing student requests for transportation
Students cannot be assigned transportation until they are entered into eTR
Access to eTR is given to:
Principals or their designees
Authorized transportation personnel
Avoid discrepancies between SMS and eTR data
When complaints are received concerning missed service, verify that the address where parent is expecting pickup is the same as address in eTR

12. Translog What is Translog?
City Schools developed application that enables electronic documentation of arrival time of buses
Importance of Translog
Tracks and provides evidence of services provided to special needs students in accordance with IDEA to the MDLC
Enables City Schools to monitor the quality and timely delivery of transportation service in order to identify problem areas and provide timely resolution
Transportation Coordinator Responsibility
Recording arrival and unload times of buses and cabs in order to document timely delivery of transportation services

13. Office of Pupil Transportation
Jacinta Hughes
Office of Pupil Transportation
Phone No: