1. Human Resources Management
Units 9 & 12
Lesson 1

2. Learning Outcomes Understand Human Resources Management (LO1)
Know the functions of Human Resources departments within aviation Organisations
Deidra A. Virgo

3. Assessment Criteria
AC 1.1 – Analyse the role and purpose of Human Resources Management in a selected service industry
P1 – Describe the function of the HR department within an aviation Organisation
P2 - Outline key roles and responsibilities of the HR department
Deidra A. Virgo

4. How would you define Human Resources Management (HRM)?
Definition
How would you define Human Resources Management (HRM)?
Deidra A. Virgo

5. Other definitions
HRM refers to the policies, practices and systems that influence employees’ behaviour, attitudes and performance. (Noe et al., 2000)
The process of hiring and developing employees so that they become more valuable to the organization. (BusinessDictionary.com, 2017)
Human Resource Management involves overseeing all things related to managing an organization’s human capital. It involves developing and administering programs that are designed to increase the effectiveness of an organization or business. It includes the entire spectrum of creating, managing, and cultivating the employer-employee relationship. (Humanresourcesedu.org, 2017)
Deidra A. Virgo

6. What is the common thread?
Deidra A. Virgo

7. Evolution of HRM
(Berry, 2016)
Deidra A. Virgo

8. Is hr really that important?
Deidra A. Virgo

9. Role of hrm
The role of human resources professionals is to ensure that a company’s most important asset—its human capital—is being nurtured and supported through the creation and management of programs, policies, and procedures, and by fostering a positive work environment through effective employee-employer relations. (Soft HRM)
(Humanresourcesedu.org, 2017)
Additionally, HR ensures that the human capital is strategically poised to meet and exceed the organisation’s strategic and business objectives (Hard HRM)
Deidra A. Virgo

10. Functions of HRM Staffing Training & Development Talent Management
Recruitment
Selection
Training & Development
Talent Management
Employee Welfare
Employee Relations
Compensation and Benefits
Compliance
Employee Retention
Performance Management
Motivation
Organisational Development
Deidra A. Virgo

11. Responsibilities of hr
The Human Resources Department is responsible for:
Managing job recruitment, selection, and promotion
Developing and overseeing employee benefits and wellness programs
Developing, promoting, and enforcing personnel policies
Promoting employee career development and job training
Providing orientation programs for new hires
Providing guidance regarding disciplinary actions
Serving as a primary contact for work-site injuries or accidents
Ensuring compliance with regulatory bodies and laws
Managing staff morale
Deidra A. Virgo

12. Read the attached document and discuss.
Case Study
Read the attached document and discuss.
Deidra A. Virgo

13. Recap What is Human Resources Management?
Why is it important to and organisation?
What is the main role of HRM?
Identity at least 5 functions of the HR department?
What would you say are the responsibilities of HR?
Deidra A. Virgo

14. References
Berry, M. (2016). HR Analytics - The "GPS" of True HR Transformation. [Blog] VISIER. Available at: [Accessed 9 Jan. 2017].
Furkfon, A. (2014). Great people management makes the difference. [Blog] HayGroup. Available at: [Accessed 9 Jan. 2017].
BusinessDictionary.com. (2017). Human Resources Management. [online] Available at: [Accessed 9 Jan. 2017].
Noe, R., Hollenbeck, J., Gerhart, B. and Wright, P. (2000). Human resource management. 1st ed. Boston, Mass.: Irwin/McGraw-Hill, p.4.
Humanresourcesedu.org. (2017). What is Human Resources | HR | What is Human Resource Management. [online] Available at: [Accessed 9 Jan. 2017].
Deidra A. Virgo