1. Emotional Intelligence at Workplace
Pradeep Gulati

2. Emotional Intelligence
Ability to manage emotions in one’s self & in others in order to reach the desired outcomes.
Emotional intelligence focuses on the aspects of intelligence that govern self-knowledge and social adaptation.

3. You loose it all…if you don’t have it
Rohan, a healthcare association manager, had all the professional skills & experience: a B.Tech from IIT & MBA from IIM, he had an unstoppable energy, charisma, and a razor-sharp wit.
Considering these raw ingredients of success, Rohan should have been a star in his company.
In reality, however, turnover in his department was high, and morale was low.
His career fell apart before his eyes. Why?
The reason is simple — Rohan had high IQ, but his "EI," or emotional intelligence, was sorely lacking. He used to hurt others with "joking" remarks, reacted badly to criticism, and became impatient when his employees brought issues to his attention.
All the energy and advanced degrees in the world cannot overshadow these glaring weaknesses.
Few facts:
‘90% of the top performers have high EQ.’
‘EQ is responsible for 58% of your job performance.’
‘People with high EQ make more $ annually than their low EQ counterparts.’

4. Why do people with high IQ not always succeed?

5. Rules of work are changing, we are being judged by not just how smart we are but also by how well we handle each other & ourselves.
A growing body of research demonstrates that emotional intelligence is a better predictor of “Success” than traditional measures of cognitive intelligence (IQ).
EI = IQ + EQ

6. Ned Hermann’s Whole Brain Model
An interplay between
Left & Right
Thinking intelligently & emotionally uses the brain wholly

7. Possible Situations at workplace where EI (use of left & right brain) is required
Dealing with a difficult customer
Convincing him about your product
Negotiating to achieve a win-win situation
Retaining a customer/ employee
In unfortunate circumstances like downsizing, communicating an organizational setback, etc.
Communicating/ Managing a change
Understanding the political landscape for a new project
Dealing well with setbacks
Situational Leadership
Dealing with difficult boss
There is a continuous Transition of Organizations from Operational Centric to Employee Centric & Customer Focused
Therefore, each interaction that happens in the organization has to essentially be Emotionally Intelligent

8. Who is a Good Leader? Leading Others
Managing effective teams and workgroups
Building and maintaining relationships
Developing others & Communicating effectively
Who is a Good Leader?
Leading the Organization
Managing change
Solving problems and making decisions
Managing politics and influencing others
Taking risks and innovating
Setting vision and strategy
Enhancing business skills and knowledge
Leading Oneself
Developing adaptability
Increasing self-awareness
Managing yourself
Increasing capacity to learn
Exhibiting leadership stature
Developing ethics and integrity

9. 70% of the reasons for losing clients/customers are EI-related:
Poor service.
Poorly handled complaints
Unpleasant interactions.
Didn’t go the extra mile.
No follow-up.
Lack of human connection
Source: Research at the Center for Creative Leadership, 1994, cited in Orioli (2000)

10. 75% of the reasons careers get derailed are EI-related:
Unsatisfactory team leadership during challenging times.
Inability to handle interpersonal issues
Inability to adapt to change.
Inability to elicit trust.
Source: Research by Forum Corporation on Manufacturing and Service Companies,
, cited in Orioli (2000)