1. For Refresh, ensuring they understand
Store Supervisor Job Description
Reports to : Store Manager
Job Purpose:
Support my Store Manager to deliver sales and profit growth in my store through an unwavering commitment to The Customer Journey, supporting the development of the store team to deliver excellence in Operational and Commercial standards. Helping my Store be the best Discounter of Branded Home, Health and Beauty on our High Street. I deputise for the Store Manager/Assistant Manager in their absence
For Refresh, ensuring they understand
What I do to Deliver this in my Store :
BRAND AWARENESS
National Locations
Keep up to date with all local Competitor activity, and flag any changes to my Store Manager
Refreshes (where applicable)
Support the Store Manager to ensure there is minimal disruption for the Customer during the Refresh
Support the Store Manager to deliver and maintain model store standards post Refresh
STORE STANDARDS
Environment (clean & crisp)
Ensure the cleaning rota is actioned for front of house, ensuring it maintains the Savers brand, when I am solely responsible for the store
Support the Store Manager in coaching the team on what good looks like to maximise the A zone, creating the right impression for the Customer
Support the Store Manager in ensuring all team are trained to follow replen principles and, shelf edge disciplines to maximise presentation of the product. Simple Layout
Support the Store manager in ensuring the team implement and maintain model store standards, both front and back of house
Action, implement and maintain seasonal changes to plan
GREAT CUSTOMER SERVICE
Proud and Smart
- Ensure you and the team are dressed for service
Ensure the cleaning rota for back of house is actioned daily, including warehouse, office, toilets and staff room maintaining a 5* standard, when I am solely responsible for the store
Helpful and Friendly
Supports the Store Manager to role model and drive great customer service,
Support the Store manager to coach the team to deliver the mystery shop/NPS targets,
CUSTOMER OFFER
Deals
- Support the Store Manager to maximise the use of discretionary space to ensure you minimise congestion for the Customer
Strong “A Brand” Promo
- Ensure the team follow the guidance from Store Manager on Commercial Layouts and standards of execution
- Support the Store Manager to to deliver a 100% compliance of Promotion including:
Windows
Gondola ends
Side panels
Dump bins
Stacks
Waterfalls
Supplier stands (where applicable)
Weekly implementation of Promo pick up
Rotation of dayglos

2. GREAT CUSTOMER SERVICE
BRAND AWARENESS
Leaflets
- Implement the leaflet blitz plan for my store , engaging the team to be involved and ensuring blitzes are completed in line with plan, when I am solely responsible for the store
Social Media
Support the Store Manager to encourage our team to follow Savers on Social Media to support brand promotion
Help the Store Manager to Identify local Social Media sites for my Store to feature on e.g. local Facebook groups (as per Company Social Media guidelines)
STORE STANDARDS
Best Availability
- Support the Store Manager in delivering the 10 steps of stock master class daily and weekly
Smart Standards
Ensure I always complete a detailed commercial floorwalk daily when I am solely responsible for the store, focussing on::
Space utilisation
Gaps/Availability
Cleaning standards
Customer messaging i.e SEL’s, POS etc
Use of discretionary space
Promo impact
Windows
Impulse locations
Side panels/slat wall
Equipment quality
GREAT CUSTOMER SERVICE
Always Offer More
Sets daily SAS targets for the team and keeps team energised to deliver, when solely responsible for the store
Role model the right behaviours on SAS – show the team how to deliver
Support the Store Manager in coaching the team to deliver 100% on Basket Fantastic in Mystery Shop
No Queues
Ensure the Till Supervisor role is in place when I am solely responsible for the store
Support the Store Manager to drive continuous improvement on Mystery shop measure for queues
CUSTOMER OFFER
Range Authority
You support the Store Manager to deliver 10 steps to Stock Masterclass and deliver routines when solely responsible for the store
Support the Store Manager to fully implement the delist process
Sharpest Price
Be aware of competitor pricing and highlight any concerns to Store/Asst Manager
Support the team to maintain the accuracy of your store price file

3. Key ASW Capabilities for the role
What do I need to do to underpin the Customer Journey?
PEOPLE
Support the delivery of the absence budget through management to process, when solely responsible for the store
Maximise the use of the STAR award programme to give recognition to colleagues
Ensure all employee and customer details adhere to the strict regulations laid out on Data Protection
Support Sales Assistant training
HEALTH & SAFETY
Support the SM to lead the Health & Safety agenda in your Store through the Risk Assessments, Operational Manual and daily due diligence
Take care of the Health & Safety of yourself and others, who may or may not be affected by what you do or don’t do at work
Co-operate with the Company on all Health & Safety matters
Ensure that your team and yourself do not misuse any equipment that is provided for safety purposes
Attend any relevant Health & Safety training and ensure that your team complete all Legal training, including Refresher
COMPLIANCE
Support the SM to deliver green audits
Support SM to deliver the self audit quadrants
Support SM to drive the Shrink Attack Plan
Coach team to deliver damages budget, helping to deliver budget
Support SM Ensure all team have completed bi-annual age restricted sales refresher training
Key ASW Capabilities for the role
Integrity and Trust
Leading Effective Teams
Drive for Results
Commercial Edge