1. Veterinary Assistant
Chapter 2

2. Practice Documents that Provide a firm foundation
Job descriptions
Staff training manual
Malpractice insurance
Workers compensation insurance
Accounting and tax advice
Inventory control system
Marketing and advertising
OSHA protocols
Biohazard protocols
MSDS sheets
HOSPITAL POLICY AND PROCEDURES
STAFF PERFORMANCE EVALUATIONS
HIRING AND FIRING PROCEDURE
SALARIES/BENEFITS/BONUSES/PRO FIT SHARING
CLIENT CARE

3. What is a mission statement?
A brief description of the organization’s purpose and what it intends to accomplish.

4. Types of Veterinary Facilities
Veterinary Hospitals
Veterinary Clinics
Emergency Hospital
Referral center
Mobile Unit
Exclusive small animal practice
Exclusive large animal practice
Mixed animal practice
Exotic animal practice
Exclusive feline practice
Job descriptions
Staff training manual
Malpractice insurance
Workers compensation insurance
Accounting and tax advice
Inventory control system
Marketing and advertising
OSHA protocols
Exclusive equine practice
Zoos and aquariums

5. Members of the veterinary team
Veterinarian-graduate of vet med, can diagnose, treat, prescribe meds, and perform surgery.
Veterinary Technologist-Has a bachelors degree
Veterinary Technician-Associate degree
Veterinary Technician specialist-has obtained more extensive skills and experience in a certain area.
Veterinary Assistant-can receive training from veterinary education programs, but does not earn a degree.
Kennel Attendant-responsible for the care and maintenance of the animals that are boarding.
Receptionist-organizes tasks for client services.
Practice Manager-professional specializing in the unique needs of the veterinary practice.
Groomer-performs bathing,trimmiming, and styling of a dog or cat’s fur.

6. Veterinary technician
Organizational chart
Practice owner
Practice manager
Veterinary technician
Veterinary assistant Kennel Staff Groomer