1. East Lancashire Primary Care Consultation – Final Results
1st and 2nd separately

2. Consultation Overview
12 week public consultation undertaken between April and July 2016
2,129 responses received via an online survey as well as paper surveys and interactive podiums in GP surgeries
Broad support for the principles and the idea
Thank you – Practices, PPGs, Patients and others who responded

3. Approach Pre-consultation engagement in March 2016 in Hyndburn
12 week public consultation undertaken between April and July 2016
Editorial in every newspaper and local magazine (approx total readership: 165,000)
All three radio stations in the area featured the consultation (approx audience reach: 315,000)
Social media reached over 16,000 Facebook followers (with EL postcodes), and 3, 935 Twitter followers
13,000 Paper Questionnaires distributed to 58 GP practices (200 questionnaires each)
Advertising in every newspaper with questinonaire supplements
Repeat editorial (press release encouraging responses)
Presentations at PPG networks, PPGs and locality groups
Presentations to stakeholders (Healthwatch, Local authority OSC, H&WBB, Older Peoples Forum)
Face to face drop-ins to health centres (16) in each area
Promotion on CCG and partner websites and through social media
Online podiums (4) situated throughout the area in GP and health centre waiting rooms
Ad-hoc and direct comments from patients and the public via phone, , online and face to face

4. Who Responded? Over a third of responses were from Hyndburn residents
A small proportion of responses came from people who live in Blackburn with Darwen or other areas outside of East Lancashire
Analysis of home postcode – includes actual number of responses and % of total consultation response

5. Who Responded?
Gender
Ethnicity
Age Groups

6. High levels of agreement with the principles which have informed the Primary Care model

7. 7 in 10 residents agree with the proposed Health Hubs model as an alternative to the current HAC arrangement

8. 3 in 4 residents agree with the proposed new model of Primary Care in East Lancashire

9. Key themes from comments
Positivity about the proposal, focusing on support for access to appointments outside of current working arrangements
Access to local services, GPs and staff is very important to residents
Some frustration with the current system for contacting GPs in the morning and joining the queue and the implications of this for the proposed service
Some praise for the current walk-in centre arrangements and strong views that it should not close

10. Next steps
Thank you PR and correspondence to media, PPGs, practice staff, public and patients for their contributions
More detailed analysis of the data including cross tabulation of data for specific locality reports
Qualitative analysis of the large volume of comments from a variety of sources
Full consultation report for September Primary Care Committee and Governing Body
Local “sense-checking” of the findings with patient reps
Use of comments (if applicable) to guide implementation
Work with Practice Managers to develop meaningful/understandable communication and information moving forward