1. APAN Overview Mariel Z Cooley APAN Knowledge Manager
x336

2. Agenda What is APAN? Overview of Features and Capabilities
APAN Customer Engagement & Knowledge Management Support
Use Cases

3. What is APAN? www.apan.org Web-based, non .mil
collaboration platform provided by DISA
Developed to foster information
and knowledge sharing
between the United States
Department of Defense and
non-DoD entities
PACOM
DISA – Defense Information Systems Agency
NGO – Non-Governmental Organizations
Available to any user with
an internet connection

4. DoD Unclassified Information Sharing Service (UISS)
OCT 2011 – APAN designated as a DoD Shared Enterprise Service for unclassified information sharing
No Cost to Use APAN
USPACOM Pacific Warfighting Center (PWC), J32 designated as the Application Service Provider (ASP) for UISS
Development, Testing/Staging, COOP, System Administration, Knowledge
Management, Service Desk, Outreach, R&D and Event support 4

5. Overview of features and capabilities

6. APAN Customer Features & Capabilities
Adobe Connect – 505 Licenses; used on any mobile device
Mobile Access- chat app (iOS and Android)
Unstructured tools:
Blogs, Forums, Wikis
Private and group chat
Mobile chat app
Commenting
Web conferencing rooms with audio and video recording features
Mentions, likes, and hashtags
Structured tools:
SharePoint 2010
File sharing
Metadata and tagging
Custom lists
Event registration
GIS Mapping tools
Calendars
RSS feeds
User Specific Tools:
Personal profiles
Private messaging
Private notifications
Filtered search
Mobile friendly
Translation services (web page, chat, and documents)
Giles

7. Telligent Platform

8. SharePoint 2010 Platform

9. APAN Customer Engagement & Knowledge Management Support

10. APAN Knowledge Managers – What we do
We are here to support your efforts!
Analyze customer requirements, capabilities, constraints and determine most appropriate tools for a community
Work with customers before, during and after an event to set them up for continued success
Communicate new information-sharing requirements to the APAN development team to enhance certain features of the various applications available
Provide training for community owners and members
Work with customers before, during and after an event or exercise to set them up for continued success
Analyze their current capabilities – both in technology and manpower assets – along with the mission, target audience, bandwidth constraints, and other information-sharing factors to determine the most appropriate tools for a specific community request
Review past lessons learned and refer to technological solutions that would best mitigate any potential repeated pitfalls
Communicate new information-sharing requirements to the development team to enhance certain features of the various tools available on the APAN platform based on current UISS/UDIS requirements / capabilities
Create a user story and set up a project plan with development product teams complete those goals as soon as possible
Develop and brief presentations about APAN, tailored to the specific community and/or event, to a multitude of exercise planners, executive agents and participants
Provide on-the spot customizations, tweak portals with knowledge of HTML, XML and JavaScript and work with seasoned developers to generate quick wins to enhance the look and feel of a portal
Communicate often with the Helpdesk to determine and help pinpoint trends or other factors that may influence the need to provide additional training or assistance on various tools and features

11. APAN KM – Exercise, Conference & Event Support
Develop IM/KM guidance, business rules, CONOPS and plans
Share lessons learned-best practices for integration of APAN applications
Attend workshops & planning conferences to train participants & planners
Gather feedback for ongoing improvements
Create quick reference guides for customers
Member of joint exercise control group or white cell during on-site support
Provide just-in-time training, trouble-shooting, & assistance to end-users
Provide detailed after-action reports
Scenario description
Challenges faced
What we did well (sustains)
Areas we need to improve platform / application / processes
Communicate directly with command KM at strategic, operational and tactical levels to engage operators and decision-makers in using various features and capabilities before STARTEX
Assist with developing IM/KM guidance, business rules, CONOPS, plans and contribute to official message traffic that directs and instructs military responders and other deployed personnel to communicate with other units, headquarters and multinational coordination centers as well as humanitarian and civilian organizations in the most efficient way possible
Share best practices, and review known industry standards as well as more innovative platforms and systems to integrate various tools in the most practical & user-friendly manner
Involve KM with the entire planning cycle, attending workshops and planning conferences to not only train participants in the use of the tools they will be using in the actual exercise or wargame, but also to gather ways the applications can be improved
Create quick reference guides for end-users and sit in as a part of the exercise control group or white cell during most exercises whenever we’re requested to provide on-site support
During the CPX, FTX, TTX, FLEETEX, War Game, Conference, or symposium, provide on-the-spot training, trouble-shooting, and other assistance to end-users
Feedback obtained during every event is brought back to APAN HQ for the Agile product development teams to provide further troubleshooting and/or coding of feature enhancements to continually improve APAN
Provide detailed after-action reports that describe the scenario, challenges faced, what we did well, and areas of improvement for the client to stay fully appraised of all that APAN has done in support of the warfighter

12. How is APAN Used? APAN Use-Cases 6
Humanitarian Assistance / Disaster Response
Partnership Building
Action Officer Networking
APAN
Use-Cases
Theater Security Cooperation
Communities of Practice / Interest
Academia and Alumni Relations
Exercises
Conferences 6

13. Hurricane Matthew International Response
Hurricane Matthew was formed on Sept 28th and dissipated on Oct 10th, Became the first Cat 5 hurricane in Caribbean since 2007
Produced catastrophic loss of life between Haiti, Dominican Republic, Cuba, Bahamas and USA.
APAN KMs helped SOUTHCOM to establish and customize their APAN group, enabling NGO and DOD collaboration & info-sharing
249 members
Top ten countries to use group: USA, Canada, Martinique, Switzerland, Curacao, UK, Haiti, Cuba, Germany, Italy
Over 200 knowledge artifacts shared within the community, including
SOUTHCOM daily brief
NGAs Imagery
RFI/RFAs

14. California Wildfires California National Guard- 2015 & 2016
Challenges: The California Military Department (CMD) needed a technology solution that could assist in communication and collaboration of information in real-time with NGOs, Tribal, Local, State, and Federal agencies in times of steady-state operations or crisis situations.
Solution: CMD created and maintained its Common Operating Picture (COP) utilizing Adobe Connect on APAN.
Results: Using data-feeds in Adobe Connect, various teams working the fires were able to synchronize efforts and capabilities.

15. APAN Communities of Interest (COI)
CENTCOM’s RONNA (Afghanistan) information-sharing communities:
Afghanistan Ministry of Defense and Ministry of Interior using new groups for chat and translation
Metrics and Analytics options improved
Pentagon’s Air Force Diversity and Inclusion Program: train and provide resources, easy file sharing & discoverability to geographically dispersed staff
7 Galleries, 57 documents, 12 Training videos
Deleo