1. Business Reception
Christine from YOLO

2. True or False
1. Christine is 22 years old.
2. She likes women other than men.
3. She has been teaching for more than ten years.
4. She can speak more than three languages.
5. She spends most of her free time in pubs.

3. Self-introduction Name Age(optional) Job Main Responsibilities
Interests

5. Pcparation of Business Reception:
check the flight number,
time of arrival,
the list of visitors,
position,
phone number,
religion,
allergy,
their visiting schedule,
arrange a proper car or van
book the hotel
Prepare the brochure of the company or products

6. Christianity
Buddhism
Islam

7. Are you allergic to anything?

8. Airport Pick-up Service

9. Word Puzzle L UG G A E J ET L A G
F L I H
S U I T C A S
made

10. Procedure of Picking-up Service at the Airport:
1. Prepare the reception job.
2. Pick up the guest on time.
3. Greet and introduce yourself.
4. Introduce your colleagues.
5. Ask the guest about the journey.
6. Offer the help to get the luggage.
7. Lead the guest to the hotel.

11. Meet the Guest Excuse me, are you Mr. Johnson of City Bank?
Sorry to interrupt you, but are you Ms. Nancy from London Trading Company Ltd.?
If I’m not mistaken, you must be** from **Company.
Glad/Nice to meet you.
Allow me to introduce you to my director, Mr. Lincoln.
Anyhow, it’s a long way to China, isn’t it?
Did you have a good flight?

12. Go and Claim the Luggage
B: Thank you!
A: _______________________________
B: Not bad. But sales are down a bit.
A: _______________________________
B: Hope so. It’s nice of you to come and meet me at the airport.
A：_______________________________
Let me help you carry the luggage.
By the way, how’s the business these days?
Oh,I hope it’s not a general trend. Things will improve soon.
The pleasure is mine.
The pleasure is mine.
Let me help you carry the luggage.
By the way, how’s the business these days?
Oh, I hope it’s not a general trend. Things will improve soon.

13. Talk on the Way

15. Role-play:
Student A is the guest, student B is the company representative, student C is the assistant in charge of preparing the reception.
C has to call A to check all the details of their information. Then student B has to pick A up at the airport and lead them to
the hotel.

16. Name: John Walter
Position: Technical Director, Vodafone.
Phone number:
Flight number: BA237
Arrival: 10:30
Date of Arrival: 20th Oct
Religion: No
Allergy: Seafood
Schedule: visit R&D labs in the afternoon
meet the manager of R&D
Interests: travelling, watching TV, reading, playing golf
going to the gym

17. Thank you.
Scan me to get more information.