1. TRADITION OF IGNORING CONTINUOUS NON-REVENUE WATER MANAGEMENT IN WATER UTILITIES IN SOUTH-EAST EUROPE
Vienna, 13 May 2016

2. Content ________________________________________________
FINDING FROM RBA AND OTHER DOCUMENTS
COMMENTS AND RECOMMENDATIONS
CONCLUSION

3. 1. FINDINGS OF RBA AND OTHER DOCS
Izvor podataka
BIH MK
KOS
Neprihodovana voda (%)
Regionalna procjena 58
49,29
56,58
Dokument 1 55 62
Dokument 2 50
<60 59
Dokument 3 60 -
Dokument 4
60,47 (2014)
60,50 (2014)
56,81 (2013)
Dokument 5
59,92 (2012)
Dokument 6
44,7 (2012)
Dokument 7
57 (2014)
Mjerenje potrošnje vode kod potrošača (%) 91
96,6
86,7
>80 92 90
94,6 (2014)
89,17 (2014)
91,88 (2013)
87,07 (2012)
92 (2014)
Pokrivenost stanovništva javnim vodosnabdijevanjem (%) 72 86
69,73
Prosječno 74
>50
81,50 (2014)
86,33 (2014)
81,13 (2013)
91,45 (2012)
84 (2014)
Procenat naplate usluga (%) 80
76,84 74 85 70
82,24 (2014)
89,68 (2014)
70,72 (2013)
95,7 (2012)
74 (2014)
Specifična potrošnja vode po stanovniku (l/st/dan)
140
142 48
170
160
148,4 (2014)
177,9 (2014)
114,97 (2013)
200 (2013)
128,1 (2012)
1. FINDINGS OF RBA AND OTHER DOCS
Document 1: Regional report: Water and wastewater services in the Danube region - A state of the sector (SoS report), Danube water program, May 2015;
Document 2: Reform Strategy – Manual for PUCs in SEE, Regional Center for Environment in Serbia, July 2009;
Document 3: General analysis of water supply sector and its function for human development in BiH – WSS Analysis, MDG-F Program in BiH, January 2011;
Document 4: The DANUBIS Water Platform - an online repository of resources for and about water supply and sanitation utilities in South-East, Eastern, and Central Europe, 2015;
Document 5: Utilities Sector Analysis in the Republic of Macedonia, ADKOM (Association of Public utility service providers of the Republic of Macedonia) 2014;
Document 6: Report on Completed Benchmarking Project in 28 Utilities in the Republic of Macedonia – Municipal Services Improvement Project (MSIP)-Government of the Republic of Macedonia and World bank, Bojan Ristovski, February, 2014;
Document 7: Annual Report of the Performance of Kosovo Water Service Providers in 2014-Water and Wastewater Regulatory Office, September, 2015;

4. 1. FINDINGS OF RBA AND OTHER DOCS
83% of population has tap water;
74% of population in SEE is supplied from public water supply systems;
Non-revenue water in SEE countries is approx. 55%;
Percentage of installed water meters is over 80%;
57% of PUCs measures water production at system input points;
Collection rate is over 80%;
Continuity of water supply is around 20 h/day at average;
Specific consumption is 120 – 170 l/ inhabitant/ day;
Wealthy of renewable potable water resources – underground waters are prevailing source;

5. 1. FINDINGS OF RBA AND OTHER DOCS
Most of mid- and small-size PUCs do not have leak detection and removal teams;
Passive leak detection is prevailing over active leak detection;
DMA and PMA zones are not established in most of PUCs;
Satisfaction of consumers is higher and their protection is better in countries where regulatory bodies are established in the sector;
Every second country has a regulator established;
Different centralization levels in the water supply sector;

6. 1. FINDINGS OF RBA AND OTHER DOCS
Adequate non-revenue water activities and procedures in SEE are not put in place mainly because of lack of technical and partly financial resources, lack of necessary human capacities as well as lack of management’s understanding about potential benefits;
GIS teams and leak detection teams are hardly established and sustainable in PUCs;
Distribution pipes and secondary networks are the weakest part of the chain;
An updated cadaster of underground installations is missing;
There is a lack of reliable data on conditions of water supply systems in general (water supply networks and facilities);
Some PUCs in SEE have introduced strategic planning (larger water supply systems mainly) whilst other PUCs develop yearly plans only;

7. 2. COMMENTS AND RECOMMENDATIONS
To replace the existing passive leak detection practice with active leak detection practice – qualifed and competent leak detection and GIS teams;
To establish GIS and database to enable a basis for good water supply management and non-revenue water management;
To adopt and implement realistic objective-based action plans in PUCs.

8. 2. COMMENTS AND RECOMMENDATIONS
To develop a water balance at least once a year for the entire water supply system and specific DMA zones (does not require any additional equipment or financial resources);
To visit and control all water supply facilities at least once a year to record conditions, damages and leaks (does not require any additional equipment or financial resources);
To incorporate leak detection and NRW reduction teams in PUC workplace systematization plans.

9. 2. COMMENTS AND RECOMMENDATIONS
NRW components need to be compared in terms of quantities as well as financial effects.
NRW IS A FINANCIAL LOSS!
The term „water loss“ needs to be replaced with the term „financial loss“!

10. VS 2. COMMENTS AND RECOMMENDATIONS
Enhancing knowledge and capacity of PUC staff,
Simple approach („step-by-step” approach),
With case studies and through practical work,
Peer-to-peer learning,
Interactive including exchange of opinion,
With ongoing promotion of NRW management and maintenance of water supply network and through increasing of cooperation amongst different sectors in PUCs,
Networking of staff from different PUCs.

11. 3. CONCLUSION
INCREASE OF LEAK DETECTION ACTIVITIES ALONE WILL NOT RESOLVE THE PROBLEM!

12. 3. CONCLUSION NRW management is a PROCESS, not a PROJECT;
Accountability towards final users / citizens;
Human resources are crucial for NRW management;
Reduction of physical losses is a core contribution to energy efficiency of PUCs;
To follow and use good practice examples from national and regional level;
Significant results are achievable with insignificant financial investments;
Non-revenue water needs to be treated as a financial loss.

13. THANK YOU FOR ATTENTION! E-mail: sead.badnjevic@aquasanbih.ba