1. Ambassador Training The session will be from 2 - 2:30PM EST.
The Q&A portion will continue after the training from 2:30 – 3PM EST.
If dialing in by phone:
Call in #:
Room #:
*** Please mute your phone line
If you have any questions during the session, feel free to ask them in the join.me chat box or save them for the Q&A.
Please check out the Change Day Ontario video on YouTube, called ‘Change Day Ontario’.
Also, If you haven’t officially signed up to be an Ambassador, head to and please sign up. We look forward to having you on board!
**Please make sure your audio is enabled and on.

2. Ambassador Training
Add AMS, HQO logo to every slide

3. What we’ll be talking about
What is Change Day?
Ambassadors
Getting Started
Leadership Support
Taking Action
Next Steps & Staying in Touch

4. WHAT IS CHANGE DAY?

5. What’s it all about?
What step, big or small, could you take to collectively improve compassionate quality care for Ontarians?
More than just a day!!
Change Day is a growing global social movement that empowers individuals and teams to take collective action to improve the health system.
Anyone working within health care is invited to commit to making a pledge and join the campaign. We believe that small actions can amount to big impact.

6. Stay on top of my annual health and dental check-ups.
I pledge to…
Ask every patient I see on the day of discharge whether we could have done anything better.
- Irfan, St. Michael’s Hospital, Toronto Acute Care
Stay on top of my annual health and dental check-ups.
- Patricia, London, Member of the public
Embrace change.
- Ashley, Scarborough and Rouge Hospital, Toronto Acute Care
Connect with one person every day to explore how leaders can enable compassionate quality care!
- Jocelyn, Associated Medical Services, Toronto
Use patience and kindness when I’m explaining my less than positive experiences with the healthcare system (specifically involving individuals with m.h. challenges). I will use a positive approach keeping education in mind at all times.
- Diana, Dryden Patient, Family or Caregiver Advisor

7. Key Dates & Milestones
August
September
October
November
Ongoing Ambassador Recruitment & Training
Nov. 17th
Celebration of Change Day Ontario
Sept. 12th
Official Launch
Pledges Occur
Key Ambassador Dates
Check out the Getting Started Kit for more information and be sure to join us on social media to share pictures, stories, events, and pledges!
September 14th
September 20th
October 4th
October 12th
October 18th
August 9th
August 23rd
Training
October 11th
October 25th
Workshops
September 21st
All training and workshop sessions are from 2 – 2:30PM EST.

8. AMBASSADORS

9. What are Ambassadors?
Ambassadors are people like YOU. People who want to lead positive change. Who can rally those around them. Who can encourage others to make a pledge and take action. Who are interested in connecting with other Ambassadors across Ontario. We are here to support you!

10. “If you want to go fast, go alone. If you want to go far, go together
- African Proverb

11. Connect with Emotions
If you want people to join you in your change attempts, you will need to engage them. Here are some guidelines:
1. Tell a story.
2. Make it personal.
3. Be authentic.
4. Create a sense of ‘us’ (and be clear who ‘us’ is).
5. Build in a call for urgent action.
Connecting with emotions through values

12. Spreading the Message
Tap into the downloadable resources and ambassador toolkit available at changedayontario.ca
Getting Started Toolkit, Video(s),
Posters, pledge cards, event planning
We want to hear from you about what else you need!
Start with those you know will be eager to join
Encourage them to share the message with others
Capitalize on “how things work around here”
i.e. competition versus cooperation, communication channels
Communicate, communicate, communicate!

13. Engaging Others
Resistance means any force that stops or slows movement.
Resistance is inevitable… learn to expect it, welcome it.

14. Organizing Identify your organizational contact
Build a team – even just one ally. They can help to energize and sustain you!
Listen to (but don’t get drowned by) the sceptics and naysayers. They generally have something to add!
Search out key organizational opinion leaders (besides you that is)
+ Part of a team?

15. You get the best effort from others not by lighting a fire beneath them, but by building a fire within.
– Bob Nelson

16. Leadership Support
Identify key individuals in your network or organization who can play:
A direct role
A strategic role
An indirect role
Identify how different individuals can support your efforts:
Permissioning
Advocating
Setting goals and targets
Guidance
Spreading the message

17. Taking Action Begin before you are ready!
Make a pledge (be a role model)
This is about small actions (which can lead to big change), so it’s okay to keep them small
Don’t let the perfect be the enemy of the good…

18. NEXT STEPS

19. Next Steps & Staying in Touch
Read the Getting Started Kit
Join us on social media and share stories and ideas
Join our workshops (details to come!)
Change Day Ontario
Change Day Ontario Ambassadors Group
@ChangeDayON
@ChangeDayON
#ChangeDayON

20. QUESTIONS?

21. THANK YOU!