1. Presented by: Sue Wormington
Information and Communication Technologies to Improve Performance and Facilitate Compliance: Taxpayer services via Internet
Presented by: Sue Wormington

2. Canada Revenue Agency (CRA)
Plays a key role in Canada’s economy:
Administers tax, benefits, and related programs and ensures compliance on behalf of governments across Canada
Framework based on voluntary compliance and self-assessment
Quality service and information are critical to voluntary self-assessment

4. Represent a Client
2011 registration increased by 33%

5. Secure Online Services (SOLS)
Credential
Marketing
Authentication
e-Filing
(Individuals)
(Business)
e-Forms
Mobile Devices
Registration
View
e-Delivery
e-Documents
e-Payments

6. SOLS Priorities e-Delivery e-Documents e-Payments
capability to advise participating clients, electronically, that they have a new piece of correspondence or action request from the CRA.
e-Documents
provides a secure method for taxpayers and their representatives to transmit/submit supporting documentation and receipts (i.e., unstructured data) to the CRA
e-Payments
capacity to offer the most convenient and accessible channels for all taxpayers to make their payments

7. Challenges Financial Taxpayer demands Taxpayer usage
Gordon Moore’s Law

8. Free Filing Options 100% Electronic Filing PAPER FREE
Up Front Validation
“CRA files for me”
100% electronic work inventory
100% Electronic Filing
“My representative files for me”
Enhanced Self-Service
PAPER FREE
Knowledge worker
Improved Compliance
Send supporting documentation electronically
Contemporary tools
Immediate feedback
Chat online with a CRA representative
Flexible work allocation
Information Slips Available Online
“I can file myself”
Free Filing Options
Secure
“Easy to get it right, hard to get it wrong”
Electronic Refunds and Payments

9. Thank you