1. Wi-Fi Network Service
Laurie Collinsworth
10/18/2016

2. Agenda Introductions Service Description Value Proposition Metrics
Cost
Security
More information
Q&A

3. Introductions Service owner: Laurie Collinsworth
Service manager: Eric Cronise
Other service delivery team members:
Eng: Dan Eckstrom, Scott Bradley, Kevin Feeney, Javier Streb, Derek Rice
Ops: Jenny Signor, Leisha Redfield
IT Communications, Knowledge Mgmt & Training
IT Support Desk

4. Service Description Service name: Wi-Fi Network Service Product(s):
wireless Ethernet
Brief text description: The Wi-Fi network service provides wireless access to the campus Network Service.

5. Service Description Available to: For Fee Service Service tier: Zero
Faculty, Staff, Students, Alumni, Guests
For Fee Service
Student NUBB fees apply
Fee for Access Point installation
No fee for switching, routing and Internet access
Service tier: Zero

6. Value Proposition Value proposition Customer impact Key benefits
Robust network through standards-based wireless network.
Central monitoring of traffic capacity, performance, security breaches, and outside attacks (in collaboration with ITSO)
Customer impact
Users have a consistent experience with the use of the network
Key benefits
Cost savings by leveraging central staff & support
Monitored, securely patched, redundant

7. Network Resiliency
Access points use POE power from the switches. As new construction occurs, it is now standard to add UPS (30 min) to switches powering VoIP or Wi-Fi access points. During the April power outage we lost ~1/3 of the Wi-Fi access points, 25K wi-fi devices remained connected and had Internet access.
The Wi-Fi controllers are a N+1 configuration and have 30 minute UPS or generator (housed with the routers).
Please review the network resiliency during your next building construction or renovation. . You may need to request a UPS.

8. Metrics FY16 Q3 FY 16 Q3 Metrics Count as of 3/31/16
Wi-Fi Access Point
5258
Unique Wi-Fi devices
136,071
RedRover peak
25,326
Eduroam peak
14,791
Cornell Visitor peak
1,014

9. Annual cost of Wi-Fi Network Service
Cost to deliver the service:
Fee for service: varies
FY 16 Annual Cost
$1,867,212
Hardware & Software
$998,032
Labor
$699,433
Staff Support (5%)
$84,873
Admin Overhead (5%)
FY 16 Unit cost/year
per unique device
$13.72

10. Wi-Fi Network Service fees
Student Network Usage-Based Billing (NUBB) Fees
Only students incur NUBB
charges.
NUBB applies to all Internet access outside of Cornell's network. Usage is a combined total of all wired and Wi-Fi usage added together, for all devices registered to a NetID.
NUBB fees
Fall 2016
Free monthly allocation
150GB
Fee for overage
$1.54/GB
Monthly billing cap
$50

11. Wi-Fi Network Service fees
Wireless Access Point Installation:
Individual access points are available as Smart Jacks if the wire is category 5 or higher see
Costs to acquire a new Access Point
Approximate
Site-Survey and/or estimate
$19.65/hr
Conduit & Wire to location
$250- $2,500
Access Point HW
~$900
Installation & Configuration
$15.15/hr
Work Order Fee
$5.40

12. Security What risks does use of the service mitigate?
Network failure, Wi-Fi components are protected, actively patched and monitored 7/24/365.
All Wi-fi devices are in 10 space NAT’ed to the Internet
Security Profiles protect the Wi-Fi traffic leaving campus with Anti-virus and deep packet inspection for malware.
SafeDNS provides protection from malicious sites
Security Incidents (central traffic scanning by ITSO)

13. More information Service web pages:
Service level expectations:
Service catalog entry:
Service quarterly report:

14. Questions? Email questions to: Laurie Collinsworth ljc1@cornell.edu
Eric Cronise