1. AQIP Category Two: Meeting Student and Other key stakeholder needs
January 2017
Data Discussion

2. What is Category Two? Meeting Student and Other Key Stakeholder Needs
Processes through which the institution serves its external stakeholders.
Separate from instructional programs and internal support services.
Determining, understanding, and meeting needs of:
Current and prospective students
Other key stakeholders, such as:
Alumni
Community partners

3. Data needs for Category two
Wide ranging category
From retention to external partnerships
What kind of data should we be looking for?
Help us get started . . .

4. 2.1 Current and prospective student need
Determining , understanding, and meeting the academic and non- academic needs of current and prospective students.
Identify at-risk students and their academic support needs.
Deploying academic support
Faculty availability
Student groups
Identifying and supporting student sub-groups (online, veterans, seniors, etc.)
Providing non-academic support services
Assessing changing student needs

5. Data for 2.1 Noel-Levitz Student Satisfaction Inventory
Student group numbers and participation
LLS usage numbers and success rates
Veteran Resource Center data

6. 2.2 Retention, Persistence and Completion
The approach to collecting, analyzing and distributing data on RPC to stakeholders for decision making.
Collecting data
Determining targets
Analyzing information
Meeting targets
Selecting tools, methods, and instruments for assessment

7. Data for 2.2
Historical retention, persistence, and completion numbers (RPC)
Data and benchmarks from similar institutions
Enrollment Management Plan

8. 2.3 Key stakeholder needs
Determining, understanding and meeting needs of key stakeholder groups, including alumni and community partners.
Determining key stakeholder groups (alumni, employers, community, etc.)
Determining new stakeholders to target for services or partnership
Meeting the changing needs of key stakeholders
Selecting the tools, methods and instruments to assess key stakeholder needs
Assessing degree to which key stakeholder needs are met

9. Data for 2.3 Campus Master Plan focus group data Surveys
Business
Alumni
Community
Input from employees involved in community

10. 2.4 Complaint Processes
Collecting, analyzing and responding to complaints from students or key stakeholder groups.
Collecting complaint information from students.
Collecting complaint information from other key stakeholders.
Learning from complaint information and determining actions.
Communicating actions to students and other key stakeholders.
Selecting tools, methods and instruments to evaluate complaint resolution.

11. Data for 2.4 Noel-Levitz Student Satisfaction Survey Maxient data
Academic Services complaint data
Community feedback from:
Surveys
Focus groups
Casual interactions

12. 2.5 Building collaborations & partnerships
Aligning, building and determining the effectiveness of collaborations and partnerships to further the mission of the institution.
Selecting partners for collaboration.
Building and maintaining partnerships.
Selecting the tools, methods and instruments to assess partnership effectiveness.
Evaluating the degree to which collaborations and partnerships are effective.

13. Data for 2.5 List of existing partnerships
Number of partnerships formed in previous years
Data on partnership strength
Length of partnership
Mission rich
Mutual goals