1. Process optimisation based on life events
Slovak Republic
Martina Brachnakova
15th May 2017

2. Summary Business level Process level Technical level
Business architecture based on life-events

3. Slovak Republic Basic data Figure Citizens 5.423.821 Area 49.036 km2
13 Ministries
4 Main divisions
11 Departments
Slovak government
Foreign Affairs
Economy
Interior
Presidium of Police
Fire brigade
Public administration
Center for methodological management
Organisational dept.
Citizenship dept.
Dept. for internal administration
Dept. for election
Archives and registry
Business and entrepreneurs
State borders
Project implementation
Register of citizen
Municipalities administration
Service office
Environment
Culture
Finance
Justice
Agriculture
Defence
Health care
Education
Labour
Transport, construction
Basic data
Figure
Citizens
Area
km2
Regions 8
Districts 79
Municipalities
2890
Towns
138

4. Project organisation Steering committee
Chairman of steering committee
Member of
steering committee
Center for methodological management of process optimization
Director (1)
Methodologist (1)
Head of process teams (1)
Training coordinator (1)
Process teams for life events
Life event manager (3)
Process administrators (3)
Process analyst (4)
Process measurement and assessment
Data analyst (6)
Group of experts (10)
Project office
Project manager (1)
Project controller (1)
Project office asistent (2)

5. Problem & goal definition*
585,75EUR
- 33 %
- 50 %
874,50 EUR
640,50 EUR
51 days
1.515 EUR
Citizen
expenditure
320,25EUR
25 days
906 EUR
Total savings: 609 EUR
- 70 %
- 82 %
2015
2020
2. Institution
expenditure
- 15 %
- 82 %
2015
2020
* together with other National public administration reform projects

6. Joining forces and breaking silos towards a better performing, transparent and inclusive public administration
Number of client requests in 2017
One stop
shops *
Number of
client centers 51
- 11 %
- 5 %
* Data from 1-3/2017 compared to baseline 7-12/2016

7.   Roadmap: Simplify our lives 3 5 7 4 1 6 2
3. AS-IS analysis of processes, competencies and management system
7. Education of employees when implementing innovated form of work
5. Measurement, assessment and improvement of processes 3 5
1. Creation of business architecture 7 4  1 6  2
4. Design and implementation of innovated processes
6. Realization of international internships, visits and conferences
Do&don´t
2. Creation of methodology

8. Thank You
Martina Brachnakova