1. 2016

2. Phone Bank Team

3. Goals
Contact families to investigate the reason for students being on the potential dropout list, students being chronically absent, or students being on the no show list.
Provide school contact information and resources to families and students that will assist them in their transition back to school
Gather information about:
The student’s current enrollment status if “No Show” or “Dropout”
Reasons for history of poor attendance if “Excessive Absence”
Recommend a follow-up conference with the Pupil Services staff member at the school to discuss options and resources as appropriate

4. Phone Bank Packet Emergency Contact Label
Phone Call Tips and Reminders
Student Information Recommended: MiSiS-Attendance Referral Report for each identified student
Phone Call Intake Form
Resource Matrix
Education Options Flyer

5. Phone Bank Team Guidelines
Call all of the numbers listed on the student’s attendance record (Attendance Referral Report) until you are able to establish contact with a parent or guardian
Introduce yourself with your name, and state that you are calling on behalf of the school
If no one is available, leave a message requesting a call back to the Pupil Services staff member at the school At

6. No-Show and Potential Dropouts
A student who is listed on the No Show or Potential Dropout is not currently enrolled at an LAUSD school
Inquire if the student is enrolled in any school
If so, please ask for the name, location, and phone number of the school, and ask for the approximate date that the student enrolled
If not, gather information and engage the parent in taking the next step to further their child’s education

7. No-Shows and Potential Dropouts (Cont.)
If the student is not enrolled:
Ask the parent how long the student has been out of school, and why?
Offer available resources if appropriate
Counseling
Parenting classes
Substance abuse rehabilitation
The Pupil Services staff member is available to help. Please encourage the parent or guardian to call or come in for a conference.

8. If Student Moved Out of Area
Ask for:
The name and relationship of the person providing the information
New contact information for the family, including the city and state of residence
New school information
Name of school
City, State
Phone number
Approximate date of enrollment

9. History of Excessive Absences
Introduce yourself and explain that you are calling from the school to discuss the student’s attendance.
Inquire if the parent is aware of any reasons why the student has missed so much school.
Express concern about the impact of excessive absences on academic progress.
If you think it is appropriate, inform the parent of California Compulsory Education Code (EC 48200), which mandates that all children ages 6 to 18-years-old must attend school.
Encourage the parent to meet with the Pupil Services staff member for a conference to discuss possible solutions, to request resources or to consider alternative educational options.

10. Phone Bank Team Procedures
DO:
Be mindful and respectful of families at all times
Use suggested script to initiate conversation with family
Document all family responses on Phone Call Intake Form
Introduce yourself and explain the purpose of your call
Verify the parent/guardian’s name
Document any changes in the family whereabouts
If the parent is not available leave a general message for parent to return your call. Leave school contact information
DO NOT:
Become confrontational with the parent/guardian or student
Discuss student information with other family members. If anyone other than parent/guardian is available, leave the school contact information

11. Documentation
Please record all information on the Phone Call Intake Form

12. Questions & Answers
Student Recovery Day 2016