1. Continuous Process Improvement

2. Problem Solving Method
Topics
The PDSA Cycle
Problem Solving Method

3. Input/Output Process Model Improvement Strategies
The Juran Triolgy
Improvement Strategies
Types of Problems

4. Continuous Process Improvement
Achieve Perfection through Continuous Improvement

5. View all Work as a Process
Adapting Changing Customer needs
Eliminating Waste & Rework
Use Benchmarking to improve competitive advantage

6. Input/Output Process Model
FEEDBACK
PROCESS
People
Equipment
Method
Materials
OUTPUT
Information
Data
Product
INPUT
Materials
Money
Information
OUTCOMES
CONDITIONS

7. The Juran Trilogy
Planning
Control
Improvement

8. The Juran Trilogy Diagram
Quality Planning
Quality Control (during operations)
Sporadic
Spike
Cost of Poor Quality 40
Original zone
Of Quality control 20
New Zone of
Quality Control
Operations
Begins
Chronic Waste (an
Opportunity for
Improvement
Quality
Improvement
Time
Lessons Learned

9. The starting point is Quality Planning — creating a product, service or process that will be able to meet established goals and do so under operating conditions.

10. Chronic waste, which is a cost of poor quality that can exist in any process, may exist due to various factors including deficiencies in the original planning.
If the waste does get worse (sporadic spike), a corrective action team is brought in to determine the cause abnormal variation. Once the cause(s) has been determined, and corrective action taken, the process again falls into the zone defined by the “quality control” limits.

11. Maintaining control will not guarantee your business is successful
Maintaining control will not guarantee your business is successful. You must constantly challenge your processes and continuously improve them.
The Trilogy figure shows that in due course the chronic waste falls to a much lower level, to adhere to a new zone of quality control. Such a reduction does not happen of its own accord. It results from purposeful Quality Improvement or “Breakthrough.”

12. Improvement Strategies
Repair
Refinement
Renovation
Reinvention

13. Types of Problems
Compliance-This occurs when structured system have standard inputs, and outputs perform unacceptable from user point of view
Unstructured-Not Specified by Standards
Efficiency-User is satisfied, process is costly, working conditions unsatisfactory
Process Design-Poor & obsolete design process
Product Design-Development stage of product

14. The PDSA Cycle
Act
Plan
Study Do

15. Problem Solving Method
Phase 1: Identify the Opportunity
Phase 2: Analyze the Current Phase
Phase 3: Develop the Optimal Solutions
Phase 4: Implement Changes
Phase 5: Study the Results
Phase 6: Standardize the Solutions
Phase 7: Plan for Future

16. Continuous Process Improvement Cycle
Phase 1 Identify the
Opportunity
Phase 2 Analyze
The Process
Phase 7 Plan for
Future
Act
Plan
Study Do
Phase 3 Develop the
Optimal Solutions
Phase 6 Standardize
The Solution
Phase 6 Standardize
The Solution
Phase 6 Standardize
The Solution
Phase 5 Study the
Results
Phase 4 Implement

17. Study Results What’s Inspected Type of Data Timing By Whom
Type of Record
Process Improved
Process
Variable
On -line
Device
Electronically
Automate Equipment
Manual
Product Sample
Attribute
Off-line
Process Operator
Electronically or Manually
Process Adjusted
Operator
Lot Sorted
100% of Product
After Lot Complete
Inspector
Sample Repaired or Discarded

18. Widespread improvement in society
IMPACTS
Widespread improvement in society
Long term
OUTCOMES
Intermediate effects on clients
Medium term
OUTPUTS
Products and services delivered
Short term
ACTIVITIES
Tasks transforming inputs to outputs
Ongoing
INPUTS
Financial, human, material resources

19. Outcome Statements are Derived from identified problems or issues
Policy Area: Education
From To
School buildings are not maintained and are made from poor materials
Many Children of rural families are unable to travel to distances to school
Improve school structures to meet standards of market economy.
Rural children gain equal access to educational services.
Schools are not teaching our youth the content they need for the market economy.
The poor and vulnerable are falling behind and not getting a decent education.
Improved curricula meets market-based economy standards.
Children most in need are receiving educational assistance
FOR EACH PROBLEM
AREA WE FORMULATE
AN OUTCOME
OUTCOMES
PROBLEMS

20. This is not my JOB

21. Enough for today