1. Everything You Wanted to Know (and More!)
Verification Returns ~
Everything You Wanted to Know (and More!)

2. How many returns you ask? Too many!
Since our first program run for 14/15 on April 22nd until May 30th we have received Verification docs.
Out of those received so far, we’ve had to return 226!

3. Check the Verification Screen Common Reasons for Returns
Why was it returned?
Check the Verification Screen
Common Reasons for Returns
Tax Returns:
Missing all W-2s or explanation for wages reported
Missing adequate amount of W-2s for wages reported
Missing pages of the tax transcript
Spouses filing separate returns & only send in one return
Forms:
Missing signatures
Incomplete, items left blank
Incomplete documentation attached to forms
Illegible copies submitted

4. Read the Verification Remarks
Why was it returned?
Read the Verification Remarks 2 3 5 6 8 9 10 11 13 14
Tax returned – incomplete, page missing
Tax returned – signature missing
Tax returned – req’d all W2 forms
Tax returned – illegible unable to scan
Tax returned – married filing separate, req’d spouse’s
Nonfiler returned – signature missing/incomplete
DCOL returned – signature missing/incomplete
ICOL returned – signature missing/incomplete
Tax returned – schedules missing
INDP returned – signature missing/incomplete
These are all “canned” program return remarks we can use.

5. Why was it returned? (Cont.)
Read the Tracking Optional Documents, Too 25 33 38 55 58 59 60
RTXS - Student's 2013 tax form returned unacceptable
RTXP - Parents 2013 tax form returned unacceptable
RTXB - Both parents and students tax form returned unacceptable
RVCL - Verification of number in college returned unacceptable
RIDP - Statement of dependency status returned unacceptable
RPNF - Parent non-filer certification returned unacceptable
RSNF - Student non-filer certification returned unacceptable
These are all program return opt docs we can use on Tracking.

6. Why was it returned? Read the Verification Remarks
We also can put up our own remarks that are specific to that file instead of using a canned comment:

7. What is the HOLD File?
The Hold File is where the Verification staff puts either a copy of a document or the actual document, until we get a resolution on what we need.
We currently have Hold Files for both school years (13/14 & 14/15). Docs are filed in TD order. Please ask one of us if you need to see something from the HOLD File.

8. Complicated Returns Often we have files that aren’t simple returns.
Our “complicated” returns are usually ones where the info reported on the FAFSA & what we receive on the forms are discrepant:
HOH files-parents file Head of Household/Single on taxes, PMAR=M
Dependency issues-Student answered INDP on FAFSA, we received inadequate documentation or no parent info reported
Homeless Youth status-Aged out of regular status, need to submit UHY PJ form Advisers to the RESCUE!!! Sometimes we ask for your help. Thanks for helping us and the students 

9. We often use abbreviations
Why was it returned?
We often use abbreviations
Why?
Why so brief?
We try to put the most impt info on Verif about what’s dicp, if more detailed info is needed we’ll put it on Notes.
What?
What does that mean?
When in doubt- call, or come see someone in Verification to ask.
Who?
Who do I ask?
A A = Annalise
HD = Heather
KGW = Kenneth PGM = Verification program
DF = David (for now)
RMW = Rose

10. Check the Verification Screen
Was it returned?
Check the Verification Screen
REQ’D vs. REC’D vs. RET’D
REQ’D = requested
REC’D = received
RET’D = returned

11. NEW for 14/15 Returns!
We have a return (Do Not Reply) address! This is for files where we don’t need to return a document, but do need to let students know there’s a problem with what was submitted. I
GREAT idea Heather!!!

12. Sample of Return Email Content
TAXES
The IRS Tax Return Transcript was submitted without all the pages. Please submit the complete Transcript copy including all schedules & forms. Please note that transcripts are printed front & back.
We have received your W-2’s but we are still in need of your 2013 IRS Tax Return Transcript. Please request an IRS Tax Return Transcript at and submit it to our office as soon as possible.
CTZS
The documentation you submitted for U.S. Citizenship is not legible. Please make a more legible copy and return it to our office.
GENERAL 
The ___________________ you submitted is illegible. Please make a clearer copy and submit to our office as soon as possible.  

13. Check the Tracking Screen
Where was it returned?
Check the Tracking Screen
As a rule when returning documents, we return to the address on Tracking.

14. What can you do to help? When Accepting Documents, Ensure That…
UFID & Name is on all documents
All lines completed and opt docs are signed by student and/or parent
All pages of tax return transcript are present.
All W2s are attached.

15. Questions?