1. Leadership and the Future of Information Technology in Higher Education
October 15, 2012
Presented by:
John Gregory, Chief Information Officer,
University of Maine
Clint Davies, Principal, BerryDunn

2. Introductions JOHN GREGORY, Ed.D. Chief Information Officer
CLINT DAVIES, MBA Certified Computing Professional Principal
JOHN/UMAINE
CLINT/BERRYDUNN
Leader - Higher education IT consulting practice
25 + years experience
Berry Dunn serving clients across the country

3. Objectives of this Presentation
Share perspective on future technology for higher education
Identify distinctions for leadership that will drive information technology success
Provide ideas that you can take back to your campus
Clint
- Share perspective …. on the role of technology and importance of effective planning
Educate our colleagues …. about elements and distinctions for leadership
- Provide takeaways …. Techniques and ideas that you can apply to your institution

4. Top Ten IT Issues of 2012 (EDUCAUSE)
Updating IT professionals skills and roles to accommodate emerging technologies and changing IT management and service delivery models
Supporting IT consumerization and BYOD
Developing an institution-wide cloud strategy
Improving operational efficiency through IT
Integrating information technology into institutional decision making
Using analytics to support critical outcomes
Clint

5. Top Ten IT Issues of 2012 (EDUCAUSE)
Funding information technology strategically
Transforming the institutions business with information technology
Supporting the research mission through high-performance computing, large data, and analytics
Establishing and implementing IT Governance throughout the institution
Clint

6. University of Maine Overview
John – talk about UMaine

7. Project Goals
Develop an IT strategy to meet increased and changing demands
Identify services that bring value to stakeholders and technology users
Define central and distributed IT services
Align technology staffing skill sets
John?
- Develop a strategy to meet the increased and changing demands on staff and infrastructure
- Identify the right services needed to address centralized and decentralized IT needs
- Identify technology services that provide value to stakeholders and provide strong benefits to end-users.
- Align technology staffing

8. A Two-Phase Project IT Master Plan Objective Assessment PHASE 2
Clint
PHASE 1: Objective Assessment
- On campus interviews, focus groups, and work sessions – over 150 participated from the campus community
- Information and documentation collected from across the campus and organized in a project repository
-Peer and aspirant benchmarking
-Report identified issues and opportunities
PHASE 2: Information Technology Master Planning
- Core team established to work with BerryDunn
- Cross-functional team of leaders from across the campus have been invested and committed to the planning process
Considered issues identified, operational objectives, service improvements, future needs, decision making, and governance
PHASE 1

9. The Project Team Campus Leaders and Stakeholders
BerryDunn consulting team
Broad participation in Phase 1 and more focused in Phase 2
Brought plan back to the entire UMaine community
Clint
UMaine
Information technology department
Distributed IT, and System IT
Broad participation and focused key players
Describe how participation resembled an hour glass – with more broad participation in phase one and more focused participation in phase 2
BerryDunn
Knowledge and experience with higher education – assessment team included specialists in security and higher ed systems (in this case Banner)
BerryDunn had broad participation in Phase 1 and then a focused team in phase two as well

10. PHASE 1: The Assessment
Considered technology systems, software, and needs across the campus
Engaged over 150 members of the University community through interviews and focus groups
Considered IT service delivery, security, and technology management practices
Looked at supporting, budgeting, and reporting practices
Considered University System resources
Clint
Talk about the process of the assessment. Provide a flavor of what we did, and then move on to high level about what we found on the following slides…..

11. UMaine IT Department Locations
John
Demonstrates IT Department is spread out

12. Department FTE Counts – IT Staff

13. Help Center Open Ticket Status Dashboard

14. UMIT Technology Communications

15. Mac and PC Displays at the Computer Connection

16. Online.Maine.edu Homepage

17. Themes that came from our Assessment
Need for IT Governance structure that helps leaders anticipate challenges, and to respond in a proactive and informed manner.
Importance of identifying and delivering key IT services that support teaching, research, service, and operational goals.
Determining role of centralized and decentralized IT resources.
Aligning information technology investments and key technologies and IT services.
Promoting awareness and understanding through ongoing communication and training programs.
Clint
Establishing an IT Governance structure that enables leaders to anticipate information technology-related challenges, and to respond in a proactive and informed manner that facilitates effective change.
Identifying key IT services that will enable the University to meet its objectives over the course of the next five years, including teaching, research, service, and operational goals.
Identifying how to effectively, efficiently, and securely deliver key IT services; whether through Distributed IT, UMIT, UMS ITS, or an outsourced partner.
Determining the role of UMIT as the UMaine dedicated campus information technology resource.
Planning for and managing information technology investments that align with the delivery of key technologies and associated IT services. These investments include, but are not limited to, information technology refresh, cabling, asset tracking, software tools, server migration, and online and blended technology.
Promoting information technology awareness and understanding by engaging students, educators, researchers, staff, and the greater UMaine community by means of ongoing communication and training programs.

18. PHASE 2: Collaborative Planning
Clint
Speak to the collaborative process and engaging stakeholders
Core team was identified and assigned by sponsors – Janet and Sue
Clint speaks to what the team did and the way it worked together

19. Contents of the Plan Mission and Vision Strategic Themes Initiatives
Communicating and Implementing the Plan
Sustaining the Plan
Supporting Evidence
Clint
About the Plan

20. UMaine IT Strategic Perspective
IT Strategic Vision
User-centered
Supportive
Effective
Agile
Cooperative
Collaborative
Clint

21. Four Elements of IT Strategy
Clint

22. Tangible Initiatives are Important
I know you can’t read this, but…

23. Prioritizing Initiatives
Foundational
Customer Service
Capacity-Building
How the core team looked at and prioritized initiatives

24. Priority 1 Initiatives IT leadership and Governance Fiscal Management
Organizational Alignment
Clint

25. Priority 2 Initiatives Training and Professional Development Help Desk
Learning Space IT Support Model
Technology Support for, and Collaboration with, Distance and Online Learning
Clint

26. Priority 3 Initiatives IT Refresh and Reassessment
Application Virtualization
IT Service Catalog
Learning Management System
Clint

27. July/August Meeting of SCIT to begin planning for IT
Sustaining….
July/August Meeting of SCIT to begin planning for IT
August/ September Meeting of BRITE Based on outcomes of SCIT meeting, BRITE group will meet to determine technical implications
October/ November Second Meeting of SCIT Review progress on IT initiatives and alignment with IT Plan
November Second Meeting of BRITE Maintenance of Technical Reference Model and update if necessary
December Joint Meeting of BRITE and SCIT to Transition from Technology Planning to Technology Budgeting
February/March Joint Meeting of BRITE and SCIT Planning Session, Technology Budget Priorities are finalized and submitted for consideration
April/May Meeting of BRITE to prepare for next year's operations based on approved IT budget priorities
Clint
Demonstrates ongoing cycle of technology governance and plan updates

28. UMaine 2012
Clint transitions back to John to describe what UMaine has ben doing….

29. UMaine Progress
Initiative #1 Leadership and Governance
John

30. UMaine Progress Initiative #3 Organizational Alignment
VoIP project and merging video conferencing
Adopt a common voice mail system
Considering common billing system
Deploying video phones on UMaine campus
May include alarms and security cameras
John

31. UMaine Progress Initiative #5 Help Desk 24/7 Customer Support
One stop shop for all technology issues
Shared ticketing system and knowledge base across all campuses
John

32. UMaine Progress Initiative #8 IT for Research
Establishment of Advanced Computing Center with governing body
Six member board including Research, IT, System, Faculty, External Researcher
Growing need for storage to support NSF and NIH data management requirements
Plan to be sustainable in three years
John

33. UMaine Progress Initiative #9 IT Refresh
Expand Faculty Laptop Incentive Program to 150 laptops per year
Exploring similar program for staff
John

34. UMaine Progress Initiative #10 Application Virtualization
System task force on VDI and BYOD
Looking at 3 vendors
Possible mix of campus, system, cloud hosting
Developing system wide policy for bring your own device (BYOD)
Benefits of virtual desktop infrastructure (VDI) -software anywhere, possible elimination of computer labs
John

35. Questions, Answers and Discussion

36. For More Information: John Gregory – CIO – jgregory@maine.edu
Janet Waldron – Senior Vice President for Administration and Finance
(207)
Clint Davies – Principal
David Houle – Manager