1. “Introduction to DoD Information Technology as a Service (ITaaS)” (CLE083) KICK Off Meeting
23 March 2017
Dave Pearson
Bob Skertic
Robert Thomas
MINUTES: TBD Co-Chair (Barbara McCain), Dave Pearson, Stephanie Keith, Bob Skertic, Robert Thomas, Lisa Knock (PEO EIS Navy), Kevin Hamilton (PEO BusSys AF), (Army ?Jones?),

2. Agenda DAU Curriculum Development Overview ADDIE Process
DAU Course Development Process
Project Objectives / Scope
Initial Course Content Thoughts
The Project Team
Initial Roadmap/Schedule
Project Success Factors

3. DAU Curriculum Alignment
Stephanie Keith (DoD CIO)
Tom Hickok (CTR)
FIPT*
Functional Leader
Competencies
Establishes & validates competencies & training requirements
Working Group
Review/Validation
Learning Objectives
*DAU representation
on Functional Integrated
Process Teams (FIPTs)
Dave Pearson
(ENG & Technology)
Change in requirements
DAU
Center Director
Content
DACM Reps Functional Reps
PLD
PLD**
PLD**
PLD**
Key Measure: How many students will recommend to others
Unique thing-All career fields will take this module
Course Manager
Bob Skertic
PLD for IT
Development support
Centralized Design/Revision
Robert Thomas
DAU’s curriculum is owned by our stakeholders.

4. Analysis, Design, Development, Implement, Evaluate (ADDIE) Process
Analysis—Good Description of course, Learning Objectives
Design – Split up the Learning Objectives into different modules (module topics in storyboard flow)
Development – Take LOs and build content behind it
Implement – CSC will DART the content into a prototype then an actual storyboard and program
Evaluate – Milestone Reviews/WGs

5. DAU Course Development Process Continuous Learning Module (CLM)
Course Advisory Group
RQT from IT Functional leader
Funding from WMG
DAU E&T Center
L/O
Design
Story
board
Program
Lessons
Pilot
Content from SMEs
Success!!
MT: CSC is our contractor; process must be followed; This group is engaged
DAU IT Competency Papers
Contractor

6. CLM Objectives Develop an online, interactive, self-paced module:
DESIGN: Offered through the DAU’s learning management system
SCOPE: Aimed at every office in DoD that provides Information Technology capability to others. The module discusses using DESMF and DoDI to improve IT services, increase productivity, and improve efficiency.
Estimated 3 to 4 hours to complete the module using “lunch-able” lessons
Targeted completion date of FY2018 (2nd quarter)
Roadmap and tentative schedule will provide more detail
Target Audience: Acquisition Programs; All DoD Offices.

7. CLE083, Introduction to DoD Information Technology as a Service (ITaaS)
COURSE TITLE
CLE 083, Introduction to DoD Information Technology as a Service (ITaaS)
TARGET AUDIENCE
Entire Acquisition Workforce
FORMAT
Online
LENGTH
4 hours (4 CLPs)
COURSE MANAGER
Robert Thomas, DAU-CNE
LEAD SME
TBD
COURSE DESCRIPTION
This continuous learning course will describe the Information Technology as a service (ITaaS) model which is a business and operating model used to acquire IT as a commodity (or managed service) to meet business or mission needs. The course will present ITaaS from both the service provider and service consumer (e.g., customers, end users) perspectives. Through ITaaS, DoD organizations can add capabilities from internal DoD or external IT service providers as needed. The course will provide examples of ITaaS such as those provided through Cloud Service Offerings. The course will also describe the potential benefits of ITaaS as well as highlight applicable DoD policy for the acquisition and management of IT services. Finally, the course will provide familiarization with lifecycle best practices for IT Service Management (ITSM) presented in the DoD Enterprise Service Management Framework (DESMF) used in strategic planning, design, transition, operation,
and continual improvement of IT services.
PREREQUISITES
There are no prerequisites.
SCHEDULE
IT FIPT KICKOFF: 23 Mar RRR: 5 May PDR: 23 Jun 17
CDR: 4 Aug CONTRACT KICKOFF: 19 Sep 17
PROJECTED DEPLOYMENT
February/March 2018

8. Initial Module Content Thoughts (DRAFT)
Recommended course should include:
1. Background on need for DESMF
2. Benefits of DESMF; Why DESMF? WIIFM?
3. Definitions of common terms used: Process, Procedure, Instruction, service, functions with illustrated examples
4. IT Service Life Cycle phases (SS, SD, ST, SO, CSI)
5. Processes within each life cycle (high level overview)
6. How to ? (ITSM: Lifecycle guide to implementation)
7. Need for ITSMO
8. How to check where you are for each process
9. Assessment Guide/approach (introduction)
10. Tying DESMF to DOD and what it means for us
11. How DESMF works with DoDI and DoDI
Course scope and outline is a discussion item for this afternoon’s working session

9. CLE083 Project Team *Course Advisory Group Member CLE083 Team NAME
ROLE
Responsibilities
Stephanie Keith
Sponsor
Barbara McCain
DoD CIO*
WG Co-lead
Project Direction
David Pearson
DAU*
E&T Center Director
Execution Oversight
Bob Skertic
LCIC IT Performance Learning Director (PLD)
Overall accountable for fielding of the course
Robert Thomas
DAU
Learning Asset Manager (LAM), CLE083
Project management of the course’s development
TBD
Lead PM SME
Lead Subject Matter Expert (SME)
Tom Hickok*
Functional Leader Representative
Project guidance, communications to FIPT
Contractor
Instructional Systems Designer (ISD)
Instructional design integrity of the course
Development Group Team Members
Content Development
Contribute and confirm learning objectives
Provide input on course design
Develop course content
*Course Advisory Group Member

10. CLE083 Introduction to DoD Information Technology as a Service (ITaaS)
 2016
 2017
2018 
NOV
DEC
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
Funding Approved
Funding Obligated WG
Mtg
RRR
PDR
CDR
DRR
Kick off Mtg
Form Team
Develop Learning Objectives
Course
Design
Content
Development
Storyboarding
Programmed
Lessons
Release
Testing
Task Order
Development/approval
Gov’t
Review
Current Date
WG – Working Group
RRR – Requirements Readiness Review
PDR – Preliminary Design Review
CDR – Critical Design Review
DRR – Deployment Readiness Review
Government
Contractor
16 February 2017

11. Project Success Factors
Stable and accessible project team throughout duration of project
Stay on schedule
Issues escalated and addressed in a timely fashion
Continuous and consistent communication
Work within the working group structure
Leverage as much provided content as possible:
DoDI , JCIDS
Regulations: DFARS, FMR
ACQ 203, ISA 201, CLE 076, CLE 077
US Digital Services 13 Play Playbook
US Digital Services TechFAR
Benchmark other course managers for Best Practices detailed upfront planning to include:
Applying SE principles to Curriculum Development
Get TLO’s/ELOs developed, coordinated, and approved using the working group.