1. 5/11/2018 6:25 PM
Toronto Transit Commission Microsoft Services Helps Deliver Enhanced Customer Service and Increased Efficiencies “Since the solution was implemented, we have been able to improve on-time delivery of service to customers and can now carry more passengers with the same number of vehicles." Ross Visconti Toronto Transit Commission Wheel-Trans Assistant Manager—Operations
The Toronto Transit Commission
Links to case study:
Summary: Toronto Transit Commission delivers enhanced customer service and increased efficiencies with help from Microsoft Services
Business and Technology Need: The TTC wanted to provide a more reliable, consistent service for wheel- trans riders, while providing them with up-to-date information on expected wait times. At the same time, they needed to increase efficiencies in regard to maximizing vehicle capacities and scheduling, and provide internal business users with real-time information to monitor the transit system.
Solution: Microsoft Consulting Services worked with the TTC and leveraged their knowledge and deep expertise while working with the TTC to develop an optimized, cohesive communication system that increased operational efficiencies, while vastly improving the level of customer service for Wheel-Trans riders in the process.
Benefits:
Dynamic scheduling system boosted efficiency and optimized resources, leading to significant cost savings
Transferable experience and knowledge of Microsoft Consulting Services enabled seamless project execution
Knowledge transfer enabled increased IT control and ability to scale for future needs, resulting in a higher ROI
Depth and expertise of Microsoft Consulting Services enabled faster roll-out
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