1. Ch…Ch…Changes:
Restructuring
Through
Change

2. University of Tennessee Libraries
Founded:
Located: Knoxville, TN
Resources: print books (President’s personal collection)
Org. Structure: Volunteers

3. University of Tennessee Libraries
Libraries John C. Hodges (main)
Pendergrass Agriculture & Veterinary Medicine Library
George F. DeVine Music Library
Collection: Over 2.5 million titles
Materials
Budget: $11 million +

4. Through the Years Exploring the worldwide web Interlibrary Services
Kathleen (on left)
Exploring the worldwide web
The HyperCard
“graphic capabilities”

5. To… From This… Video Rooms Databases User Experience.
Video Rooms
Databases
User Experience
Purchase on Demand
Research Guides
Cloud Storage
Wireless printing
Group Study
Presentation Rooms

6. To… From This… Audio Recording Equipment Cloud Hosting.
Audio Recording Equipment
Hand-held technology
Cloud Hosting
Laptops
iPhones
Reality Headsets
Digital cameras
Virtual Reality Systems
Tinker Tools
Tablets
Large Format Printers

7. To… From This… Electronic Borrowing of Chapters Patron Services.
Electronic Borrowing of Chapters
Patron Services
Media Production
Data Visualization
Digital Humanities
Data Curation
Text Mining and Analysis
RSS Feeds
Online Chat
Citation Managers

8. Acquisitions & Continuing Resources
SUPPORT
MAINTENANCE
Requisitions
Licenses
Purchases
Renewals
Tracking titles
Claiming
Resource Sharing
Trials
Proxy servers
Upgrades
Access
Platform Changes
E-journal Collections
Databases

9. Technical Services Acquisitions, Cataloging, and Serials
Some Systems staff joined Technical Services
Serials broke from Technical Services as Licensing, Electronic Resources & Serials (LERS)
Monograph Acquisitions, Cataloging & Systems became Access & Discovery Services (ADS)
Interlibrary Services-Lending joined LERS
Interlibrary Services-Borrowing joined ADS
Acquisitions & Continuing Resources (ACR) was formed from LERS, Monograph Acquisitions and Interlibrary Services Borrowing and Lending

10. Change Drivers
Retirements
Space needs
Technology

11. Retirements
Baby Boomers
New Hires
Multigenerational workforce

12. Space Needs Increased student services Housing new technology
Efficient use of space

13. Technology Purchase of new products Adapting to new technology
Maintenance of products and services

14. Embracing the Change
Drawing by: Tina Bentrup

15. Combining the Team Sharing the Vision Laying down a Plan
Building Buy-in

16. Preparing the Way Motivating the Team Facing Resistance
Building Support

17. Introducing Training Choosing the Trainers Assessing the Output
Modifying the Insufficiencies

18. Managing the Workflow Assigning the Responsibility
Prioritizing the Load
Measuring the Output

19. Re-structuring the Space
Combining the Units
Eliminating Barriers
Moving the Walls

20. What’s Working Streamlined and efficient workflows
Collaboration among staff
Skill Building for staff
Staff engagement
Quicker response to external customers
Clearer division of responsibilities

21. Where do we go from here?
Seek more assistance from vendors for shortcuts in Interlibrary Services
Realign our fund structure
Further streamline our ordering workflow
Look at additional ways to reassign tasks for efficiency

22. Thank You! Kathleen Bailey kbailey3@utk.edu Valeria Hodge
Nancy Bright
Carol Shaffer